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The Phoenix Hour – Support, Your questions answered!

We’ll be doing our 4th televised Office Hour with tomorrow (Tuesday) at 2pm SLT. Aside from a few announcements we’ve decided to open most of the hour to your questions. The theme will be primarily focused around support, and will have some of our best support people on the panel. We will be discussing some of our most common support issues and resolutions as well as taking your questions relating to anything you want an answer too!

As usual, you can join in the live discussion either in world at . Or you can jump on the live stream at OR watch it from your sl tv’s using this url. And if you can’t make it for whatever reason, don’t worry! it will be recorded and posted at the website within a day or two at We hope to see as many of you there as possible and answer all of your questions!

The Phoenix Viewer Project Inc.

  • My avi body parts are messing, I have no shape, no eyes, no anything. I need my avi fixed who do I need to contact to get this issue resolved? I contacted and that ticket has yet to be handled.


    November 15, 2010

  • Cool, so where’s the new release? :/


    November 15, 2010

  • I’ll watch the broadcast later, thanks for the announcement. But I guess we’re all waiting anxiously for some news about the Firestorm progress.

    Paulo Dielli

    November 16, 2010

  • I think one of the most consistant complaints with Phoenix is it’s frequent crashing. Perhaps there are various reasons for this glitch, but all know is that it does crash more than Emergence & Imprudence do. (I won’t use a LL viewer, so I can’t judge how it compares to theirs.) Could you plaese address this issue on your show.- Thanks.


    November 16, 2010

  • @Toni

    When all else fails – it’s a pain – go to Advanced menu/Character/Character tests/ test male (or test female)

    You will look awful, but now go to inventory and load your shape, your skin, eyes, clothes… everything you were wearing before.

    Works for me (no idea WHY it works).


    November 16, 2010

  • I have been trying to log in all day since installing a new modem. I get to the “waiting for region handshake” part of the process and I get knocked out with a message about server issues. I have turned off my firewall but am still unable to log in with any of the viewers I have installed. I have tried uninstalling all viewers, clearing cache and reinstalling in addition to resetting the modem. I have also tried logging into alts and also various regions, no luck. Still, I am unable to log into SL. Can anyone help me with this, please?


    November 17, 2010

  • How do I enable ‘everybody’ members of my group to select their ‘title’ from a choice of, say 4?


    November 17, 2010

  • my avatar is not rezzing in… i am a big white cloud. it has been this way for three days i have tried a few things but nothing is working can anyone help me please…


    November 18, 2010

  • H.fitz, what viewer are you running and what have you done so far? Have you emptyed cache and rebaked?


    November 18, 2010

  • I love having page 2 of preferences under the phoenix tab, I do hope firestorm retains this feature. Spell checker and IRC built in and working which for a Mac user to find a working client for IRC is next to impossible. As soon as Firestorm is available I’ll get it instead of Linden Labs 2. (whatever) as the beta test was more like crashing an alpha program.

    Saint Lucifer

    November 19, 2010

  • I have checked and checked again and cannot get sound, have double and triple checked preferences. Got sound in windows no problem, but not in SL. Help?


    November 19, 2010

  • hey, can anybody help? for 2 days now, cant seem to fully rez when i log in…cleaned cache, tried rebaking…but cant rez avi or background, not even enough to type an IM. Suggestions, anyone?


    November 21, 2010

  • Hi, was using Phoenix viewer ok for ages now all of sudden I keep crashing out, have uninstalled, re-installed to no avail, any idea why this would suddenly start happening after all this time? Any help would be very welcome as it is really spoiling my SL time :-(( not to mention driving me nuts! lol


    November 22, 2010

  • I love Phoenix. I had a few crashing hiccups when I started but this seems to have resolved itself now. Just one question, some people seem to be able to run 2 Phoenix windows (separate avis) but I can’t. Is there something I can do to change this?


    November 23, 2010

  • I had the white cloud problem, solved it by logging in with viewer 2, then relogged with Phoenix. All fixed!
    Kit Young


    November 26, 2010

  • @lawrence: Create a role for each title that you want people to choose from, and assign them to those roles.


    November 27, 2010

  • Hi Guys
    I have no voice, my sound is ok but voice error message is : Program: C:\Program Files\Phoenix Viewer\SLVoice.exe

    This application has requested the Runtime to terminate it in an unusual way.

    Please contact the application’s support team for more information

    It is the followed by:

    SLVoice.exe has stopped working

    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
    I’m not particulalry technical, can anyone help?


    November 27, 2010

  • Hi Guys, Cannot TP from my home. I have just installed PHEONIX, I was going well until today now cannot TP from my home base?
    Thank you Sasha


    November 29, 2010

  • Can anyone tell me how to put on an outfit in Phoenix? SL2 has an “OUTFIT” section which is easy to use and you can put on a complete saved outfit. When I go to outfits in Phoenix the folders seem empty, at least I can’t put on an outfit. I’m sure there is a simple solution but I haven’t found it.


    December 2, 2010

  • I have the same problem stated earlier about frequent crashing. I, too, have uninstalled and re-installed to no avail. All will seem fine for a bit, then as I turn to move I crash again.
    For some reason, the viewer seems terribly unstable. I find myself reverting back to the old copy of Emergence when I know I’ll be in a busy location. Will you please look into the stability issue?
    Thanks, jc


    December 3, 2010

  • I have followed the instructions for Making a new Outfit but when I make the outfit it goes into the Clothing folder, not the My Outfits folder. What is going wrong? Also, when I try to put on any outfits in the My Outfits folder (made in Viewer 2) it does not offer Wear or Replace, only NEW items. Does anyone have the same problem?


    December 3, 2010

  • got a problem nothing rezz for me selfs my tag groups friend list cant dress at all looks like if its not load at all have uninstall it install again stay with the same problem can someone help me ty 🙂


    August 12, 2014