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Wednesday Question and Answer Meeting

Every once in a while, and probably not often enough, we host a Question and Answer session in Second Life for the Second Life community. The purpose is to give us the opportunity to update you all with what we are doing and give you the opportunity to have a say, ask questions you may have to the team, voice complaints, make requests and in general communicate with us directly. This Q&A will not be quite like our office hours. It will not be as formal, it will be far less structured, and it will not be streamed live.

Seating is limited to 70 avatars and is first come first serve. We will, however, try to record it and offer the recording for folks who couldn’t make it.

All are invited, fans and haters alike, people who use our viewers and those who don’t… everyone.
All questions are welcome, we only ask that language be kept PG and folks be civil to each other.

The Q&A will be held in voice, but questions may be asked in text. If you would like to volunteer to transcribe the recording into text, please email Jessica Lyon at

WHO: Everyone! Users and non-users, fans and non-fans, all are welcome. Jessica Lyon (project manager) will run the Q&A, but we will have developers and support persons available as well.

WHEN: Wednesday, Feb 13 at 1:00PM Second Life Time. That’s PST.

WHERE: Same location as our office hours – follow the SLurl.

WHY: Because being available to communicate and interact with the SL community, unscripted, is important! Giving the community the opportunity to have a say in what we do is important!


Hope to see you there!

Jessica Lyon
Project Manager
The Phoenix Firestorm Project, Inc

  • Why are these things never held on evenings or weekends, so that those of us who actually have jobs might be able to attend them? 1PM PST is simply not possible for anyone in the US who actually works for a living.

    Indio Quinnell

    February 12, 2013

  • Because we have users from all over the world we try to choose a time that is inclusive for as many as possible. Any later than 1pm SLT and we exclude all of Europe, and earlier and we exclude a large portion of North America. Unfortunately it is impossible to pick a time that works for everyone, 1pm slt isn’t a great time for me either but I move my schedule around to accommodate it.

    Jessica Lyon

    February 12, 2013

  • So why not hold it on a Saturday or Sunday, then?

    By holding it so early on a weekday, you’re *also* excluding a large portion of North America; namely, that portion who *work* for a living and whose jobs don’t permit them to just “move their schedule around” whenever they feel like it. It’s nice for you that you (presumably) have a job that allows you to come and go as you please, but most people don’t have that luxury, especially not in this lousy economy.

    Indio Quinnell

    February 12, 2013

  • A large portion of North America works on the weekend too, Just because you are off on Saturday and Sunday, doesn’t means everyone is, if you wanted to go so badly, you can always call in sick, or watch the video when it is up


    February 14, 2013

  •… If your trying to accomadate the majority, weekends sounds reasonable to me. Sure some people work weekends but most dont.

    Diawa Bellic

    March 4, 2013

  • […] is an announcement on the Firestorm blog about a coming Q&A meeting. See: Wednesday Question and Answer Meeting. […]

    Firestorm Q&A

    February 12, 2013

  • I’m afraid I kinda agree with the OP; 1PM Pacific time, on a work-day, is a /terrible/ time for this kind of thing. Being able to visit a web site during the work-day is one thing, but running SL on my workstation during the work-day is something else again.

    And no, I can’t just move my schedule around. My job requires me to be here at certain hours of the day, and I’m quite sure i’m not the only one who can’t just take a few hours off in the middle of the day to go home and fire up my PC, or hang out in the local Starbucks with my laptop. Sorry, but for most of us, our First Life /has/ to take priority, especially when it comes to our jobs. (Which are, after all, the source of the income which makes it possible for us to be in SL in the first place.)

    If you held these on a Saturday instead, that would work out a lot better all the way around, I think.

    Zagnut Avedon

    February 12, 2013

  • The fact is… we cannot please everyone, ever, no matter how hard we try and no matter how much I would like to be able to…period. Perhaps we should just stop trying…. If I held it on a Saturday we would have people complaining it’s on a Saturday. If I held it at 2am I would have people complaining it’s at 2am. We cannot win…

    Please also consider that we can only accommodate 70 people. That’s ‘seventy’ people, out of the thousands who will want to be there. It’s a bit of a lottery I’m afraid and that is completely out of our control. This is why we are video recording the Q&A, for the 99% who cannot make it. We will even have the text in the recording.

    If you have questions or concerns you would like brought up please post them in the comments here and I will be sure to answer those questions during the Q&A. It WILL be recorded and hosted on youtube for you, so you will be able to hear the responses to your questions/concerns/complaints there.

    I am sincerely sorry, from the bottom of my heart, that I cannot find a time that works for all 300,000 of you. Really… if I could I would. I’m doing the best I can here…


    Jessica Lyon

    February 12, 2013

  • Jess, if you and the team please me, that’s good enough.

    Since I’ve abandoned the idea that I were special in my old age, I figure there are a few people like me who actually like Firestorm, who do appreciate the constant refinements made by its indefatigable volunteer developers and who are using it without major annoyances.

    By the way: As of now Firestorm (Second Life version) has been downloaded about 300,000 times. I can only repeat what I’ve written the other day: Since Firestorm has been around for quite a while now, I shrewdly suspect that people who download the most recent version do know what they are doing. The right thing or they wouldn’t do it is my best bet.

    Raymond Martinek

    February 14, 2013

  • Yes but it does not mean they all use it, I have downloaded it and a couple of friends too but we use Phoenix and not the Firestorm.

    June Oh

    February 15, 2013

  • I don’t expect all who download Firestorm will use it as their bread-and-cheese viewer. But as the pro and cons have been widely discussed for a long time now I think it’s a fair assumption that most do, for the simple reason that those who resent Firestorm by way of principle have already learned that from previous versions and would probably not care to take the trouble of giving the current version a try. Even if 10 per cent of the downloaders (just an example, I think the percentage is smaller) would not use it that still leaves 270,000 who do. Which means that the remaining 30,000 are sort of a quantité négligeable.

    Raymond Martinek

    February 15, 2013

  • […] Lyon, project lead for the Firestorm team, has announced that there will be a limited capacity meeting on Wednesday 13th February at 13:00 SLT, to discuss the Firestorm project. The core part of the […]

  • What’s needed is an updated viewer, not public meetings guaranteed to generate dozens and dozens of flaming blog posts.

    Cincia Singh

    February 12, 2013

  • Will it be all on Firestorm? No piont attending if nothing on Phoenix anymore as you do not support it.

    June Oh

    February 13, 2013

  • Anmeldung fehlgeschlagen
    DNS could not resolve the host name. Please verify that you can connect to the web sit. If you can, but continue to receive this error, please go to the support secxtion and report this problem.
    my computer has a problem and I can not in Sl. I need help


    February 13, 2013

  • I get that every now and again, I just restart the login process again a few moments later and allways get in on second attempt.
    I put it down to Linden SL or perhaps a Phoenix problem because it does have a couple of silly error messages now the team not fixing.

    June Oh

    February 14, 2013

  • Jessica’s right… SL was never designed for HUGE events with wide appeal, so you work around it. Pick a time that works best for the organizers, have a few folks “rebroadcast” it to a video streaming site, and then give folks an opportunity to send in questions offline.

    And when folks whine, as they always do, just smile and know you did the best you could, and some folks will bitch no matter what.

    I’m sure the video will be posted, along with a transcript and answers to any important questions that didn’t get addressed during the “show.”

    Keep up the good work, eh.


    Crap Mariner

    February 14, 2013

  • The Q&A session went pretty well. Got some good information and have hope that after a somewhat bumpy initial start, the server side baking thing will ultimately be a good thing and appreciated by most.

    Crim Mip

    February 14, 2013

  • Everyday there seem to be changes to the way Firestorm works! As an example I was told by SL Billing people that Firestorm doesn’t recognize new credit cards when added to the account. I had to use Firefox to go into SL to do it successfully.
    I was thinking of going “Premium” but now from what you have said about our avatars becoming deformed, I’m thinking of abandoning SL altogether.

    Foreplay Bigbear

    February 16, 2013

  • Firestorm has nothing to do with the SL payment system. We are not tied into that at all nor would we want to be. We have no connection to credit cards or anything of that matter. As for avatars becoming deformed, that’s only to people who do not update to viewers running the new code. Providing you update you shouldn’t have any problems viewing avatars.

    Jessica Lyon

    February 16, 2013

  • You know, it is about time all you people started to realise just how you all sound, apart from a few nice comments, rest of you are all pick on this, pick on that.

    The firestorm team give up their spare time to make this awesome viewer for us, do they have to? hell no, they could all pack up and walk away tomorrow if they wanted, but they dont, they put up with you lot complaining all the time.

    Does firestorm have bugs? of course it does,
    do we pay for it? of course we dont it totally free.
    Does microsoft windows have bugs? hell yeah 1000’s of them
    do we pay for that? hell yeah and treated like criminals at same time.

    And at end of the day, if you dislike it so much, dont use it, go to LL v2/3 and loose most of the features ya nick picking over at moment.

    And think on this,
    Say you made something for a community of people, for free, something you thought was to help and improve their experience, and all you got was negative feedback.

    How long would you keep working on it and trying to do more for that same community?

    Just think on that before the next time you want to go complain over trivial matters.


    February 20, 2013

  • Very well said Snookums…I for one am very grateful to the firestorm developers. There tireless efforts are the main reason I have not left SL…although I find it more difficult to see with firestorm than with phoenix…I cannot see at all with viewer2. I am older (70), and I appreciate firestorm very much.

    MaiaCer Lysette

    February 20, 2013

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