Yesterday we received word from LL that Firestorm has surpassed LL V1.23 viewer usage both in time spent as well as distinct users. This moves Firestorm Viewer into 3rd place on the Second Life grid by way of usage. In just a few short weeks since our first beta, Firestorm has become a huge success almost over night. Yet we have only just begun to scratch the surface of what we have planned for Firestorm. We are looking forward to the enormous amount of work ahead of us and the challenges they pose. Lots more interface improvements, feature ports from Phoenix and many more brand new features! Of course we will always be improving stability and stomping out bugs as we progress too. All in all, Firestorm has gone from nothing to something big in a very short period of time. Of this we are very proud and thank our users for being patient as we push through to greater things with each release.
However, while Firestorm can be made to resemble the Phoenix viewer relatively easily… Phoenix it is not, nor is it V1. Firestorm is a new viewer based on the LL v2 code base, and is still in it’s infancy in relation to what we have planned. Sadly, I’ve been hearing a lot of complaints both from our users and our staff of instances where users are being abusive towards our support staff because they do not like one of our viewers or the directions we are going.
Currently, we have 54 members on our team, broken down that’s 16 developers and 38 support members providing you with support in 8 different languages. It may be unknown to some of you that each and every one of us on this team do what we do on a purely volunteer basis. None of us get paid a cent for the work we do, so I would ask that you, who are provided with not just one but two fully functional viewers at no cost to yourselves to please try to respect our staff. I’m happy to say though that the unhappy folks are only a small minority, however they can be very vocal, loud and discouraging.
We are happy to accept and even encourage constructive criticism about the work that we do. But there are better channels to direct your constructive criticism through than our support groups. Our support personnel do not develop the viewers you are using, they are there to help you solve your problems. If you have constructive criticism please direct it at our Developers either through private IM’s or via Email. This way our support group channels are left to fulfill their intended purposes, providing support.
You can contact any one of our developers either through IM’s in world or Email. Our in world names are listed on our About Us Page, and our emails are email@example.com. Or you can send email to Admin@phoenixviewer.com to be read by our Lead Developers. Or, if you have a feature request, feature improvement or a bug to report please feel free to file it on our Jira. All reports are seen by our developers and none are ignored. If you’re not sure how to file a Jira, no problem! We have a wiki page for that! If we are ultimately unable to help you resolve your complaints there are always other alternative viewers available for you to use. You can find a list of the approved viewers here.
We are very excited by the way things are going with Firestorm and this excitement is what will continue to drive us into providing you with a better SL experience.
But do be patient! We’ve only just begun!
The Phoenix Viewer Project, Inc