False Anti virus alerts
We have had some reports that McAfee Anti virus has started reporting a trojan virus in our 18.104.22.1688 installer. We have double, triple and quadruple checked and can say without a doubt that this is a false positive. It is being detected as a threat because the installer has a downloader built into it which downloads the required Vivox SL voice files along with fmod.dll for sound. Since we do not have a license to distribute Vivox or Fmod, we must have the installer download these files from their source at Linden Lab. It is because of this download built into the installer which is triggering McAfee to call foul falsely. We have contacted McAfee and when they send their next update, this issue should be resolved. Our installer and release binaries ARE safe, however until this issue is resolved you may have to disable your anti virus program while you install the viewer.
Phoenix 101 Classes
In our ongoing efforts to help and improve the user experience, we are starting educational “Phoenix 101″ classes for our users on the Phoenix Viewer. The first set of classes will be covering our extensive preference options and explain what they all do. The classes will run from 1-1.5 hours long and done in voice.
The initial classes will be on the following dates.
Tuesday Jan 4 2011 @ 1 PM SLT
Thursday Jan 6 2011 @ 8AM SLT
Saturday Jan 8 2011 @ 6PM SLT.
Classes will be held at:
Hosted by our very own Ed Merryman, Support Lead.
Once we get through the first set of classes we will be able to better modify our format, curriculum and demand needs. We will then announce regular on going classes of different subjects here on this blog.
Common Support issues
Below is a list of the most commonly reported issues people are having currently. Where available I will also post links to these issues on our wiki.
Bake fail: Avatar textures/clothing textures failing to display properly or as a ghost/cloud.
Display Names ???
This has been widely reported by users as having ??? for names. This is a server side load issue which LL is working hard on fixing. It should have gotten much better in the last few days, and will continue to get better as they progress.
Poor performance issues on 818 SSE2:
Uninstall 818SSE2, download and install into a new folder, 818 SSE. In some cases a clean install may be needed. Please see:
As a note, if you cannot get bridge to work, contact support.
Many other solutions to problems can be found here:
Note: We cannot provide support for people in the comments section of this blog. If you are having problems and cannot find the solutions on our wiki, please contact support. Support can fix just about anything!
Leave a comment (NOTE: We cannot provide support or help in these blog comments. If you need or want help please contact our support team through the correct channels. See our support page for more information.)