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Support


Need help? No problem! There are many different ways to contact our support people. The main avenues for help are the following:

  • Visit our Wiki, which is loaded with troubleshooting tips. This is where we archive all the reliable and tested fixes we know for common problems, so it’s the best place to start.
  • Join one of our 24/7 inworld support groups, linked below. Best option for help if you can’t find the answer on the Wiki and you can log in to Second Life. There are no fixed shifts or guaranteed times of availability, but with over 30,000 members in our largest group, there will usually be a team member or helpful peer to answer your question. If you do catch us at an off-time, though, please try again later.
  • File a support ticket or bug report on our JIRA. Best option for help if your issue isn’t time-sensitive (response times may be slow), if you can’t log in or stay logged in to Second Life, or if your issue may be a bug in the viewer’s code that can only be fixed by a developer. If you need immediate assistance and can log in, even if it’s only on an alt or a different viewer, then the inworld support groups below are a better choice.

More tips for getting help are on our “How to get help” page.


 – Or join one of our support groups.

Please observe our group tips, rules, and guidelines here.

 

– Or contact our support team members individually, but check profiles first and respect their contact preferences.

Support Management


Ed Merryman – Support Team Manager, Class Teacher
Lette Ponnier – Mac, Firestorm Support English Lead
Miro Collas – Linux, Wiki King, Documentation, Master of English Support Group Help
Nisa Maverick – Windows, Support Team Mom, Scheduler, Organizer, Reminderer and keeper of everyone on the same page
Whirly Fizzle – Windows, JIRA Queen, Quality Assurance, Organizer of all things, Release Coordinator, UI developer, assistant everything!, etc., etc.
Ana (anastasia.horngold) – Mac, Management Trainee at Large

 

Language Group Leads


Bluezy Bleac – Dutch Group Lead
Lette Ponnier – English Group Lead
Sunset Faulkes and Mickeala Praga – French Group Leads
PixelProphet Lane – German Group Lead
Atthosz Amiot – Hungarian Group Lead
Sniper Siemens and Spartaco Zemenis – Italian Group Leads
Panterapolnocy Resident – Polish Group Lead
Marybeth Oceanlane – Portuguese Group Lead
F0rbidden – Russian Group Lead
cordoba Cluny – Spanish Group Lead

 

English Support Staff


Amaya Summers – Windows
Ana (anastasia.horngold) – Mac
Badmoon Rising (starlightshining) – Windows
Dorrie Bellman – Windows
Frank ‘Clocksmith’ Watanabe (franklyn.watanabe) – Windows
G. McAuley (gee.mcauley) – Windows
Hatake Kohime – Mac
Hope of Ar (hope.dreier) – Windows
Jodi ™ (jodi.nikolaidis) – Mac
Katy (katydid62) – Windows
KimKins – Windows
Lach Lustre ™ (lachrimo.skytower) – Windows
Lette Ponnier – English Group Lead; Mac
Miro Collas – Linux, WIKI King, Documentation, Master of English Support Group Help
Mister Acacia – Linux, Class Teacher
Nisa Maverick – Windows, Support Team Mom, Scheduler, Organizer, Reminderer and keeper of everyone on the same page
Norton Burns – Mac
Oisín (oisin.daffyd) – Windows
Patty (patience.porta) – Windows
Robo™ (robert0.siamendes) – Windows
Rox Arten – Windows
Sam (samandra2) – Windows
Sunset Faulkes – Windows
Toy (toy.wylie) – Linux
Whirly Fizzle – Windows, JIRA Queen, Quality Assurance, Organizer of all things, Release Coordinator, UI developer, assistant everything!, etc, etc
Willow Wilder – Windows, JIRA Duchess, Quality Assurance

 

German Support Staff


Angie Jacobus – Windows
Elke Wylie – Windows ⁄ Linux
JogiTE Clip – Windows
Nicoletta Schnute – Linux
NogarDrevlis Lectar – Windows
PixelProphet Lane – German Group Lead; Windows
Sabah Back – Windows
Tanja Levenque – Windows
Wolfspirit Magic – Windows

Spanish Support Staff


arielz
Aulen Helendale
ßamshyl ßOS (bamshyl.bookmite)
cordoba Cluny – Spanish Group Lead
Damian Zhaoying – Assistant Lead
ღ ღ dior (dior.core)
hinaichigo Xaris