Your browser (Internet Explorer 6) is out of date. It has known security flaws and may not display all features of this and other websites. Learn how to update your browser.
X

Support


Need help? No problem! We provide 24/7 support in nine different languages. There are many different ways to contact our support people, so you should start by reading our “How to get help” page.

- Or you can file a support ticket or bug report on our JIRA!

- Or visit our Wiki, which is loaded with troubleshooting tips!


 - Or join one of our support groups.

 

- Or contact our support team members individually

Support Management


Ed Merryman - Support Team Manager, Class Teacher
Lette Ponnier - Mac, Keeper of Records, Professor Extraordinaire, Class Teacher
Miro Collas - Linux, WIKI King, Documentation, Master of English Support Group Help
Nisa Maverick - Windows, Support Team Mom, Scheduler, Organizer, Reminderer and keeps everyone on the same page
Whirly Fizzle - Windows, JIRA Queen, Quality Assurance, Organizer of all things, Release Coordinator, UI developer, assistant everything!, etc, etc

 

Language Group Leads


Albatroz Hird – French Group Lead
Sniper Siemens – Italian Group Lead
Atthosz Amiot – Hungarian Group Lead
Bluezy Bleac – Dutch Group Lead
Lette Ponnier – English Group Lead
Marybeth Oceanlane - Portuguese Group Lead
PixelProphet Lane – German Group Lead
Foksy Resident – Russian Group Lead
SaHaRa Connor – Spanish Group Lead

 

English Support Staff


Amaya Summers – Windows
Anastasia Horngold – Mac
Eressëa (eressea.karsin) – Windows
Frank ‘Clocksmith’ Watanabe (franklyn.watanabe) – Windows
G. McAuley (gee.mcauley) – Windows
Gweneth Lange – Windows
Hatake Kohime – Mac
Hope of Samnium (hope.dreier) – Windows
Jodi ™ (jodi.nikolaidis) – Mac
Kata (kataigidatisfotias) – Windows
Katy (katydid62) - Windows
KimKins - Windows
Lach Lustre ™ (lachrimo.skytower) – Windows
Lette Ponnier – Mac, Keeper of Records, Professor Extraordinaire, Class Teacher
Lina Pussycat – Windows
Miro Collas – Linux, WIKI King, Documentation, Master of English Support Group Help
Mister Acacia – Linux, Class Teacher
Mysty Saunders – Linux
Nisa Maverick – Windows, Support Team Mom, Scheduler, Organizer, Reminderer and keeps everyone on the same page
Norton Burns – Mac
Peewee Musytari – Windows
Robo™ (robert0.siamendes) – Windows
Selene Gregoire – Windows
Srilania Svoboda-Pawpad (srilania.svoboda) – Windows
Star Zerundi (starlightshining) – Windows
Sunset Faulkes – Windows
TankMaster Finesmith – Windows
Tara Lynn (tarlyn.dagger) – Windows
Toy (toy.wylie) – Linux
Whirly Fizzle – Windows, JIRA Queen, Quality Assurance, Organizer of all things, Release Coordinator, UI developer, assistant everything!, etc, etc
Willow Wilder – Windows
XL Hudson (xlr8rrick.hudson) – Windows

 

German Support Staff


Angie Jacobus – Windows
Elke Wylie – Windows ⁄ Linux
JogiTE Clip – Windows
Nicoletta Schnute – Linux
NogarDrevlis Lectar – Windows
Sabah Back – Windows
Tanja Levenque – Windows
Wolfspirit Magic – Windows