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Support


Need help? No problem! We provide 24/7 support in nine different languages. There are many different ways to contact our support people, so you should start by reading our “How to get help” page.

– Or you can file a support ticket or bug report on our JIRA!

– Or visit our Wiki, which is loaded with troubleshooting tips!


 – Or join one of our support groups.

Please observe our group tips, rules, and guidelines here.

 

– Or contact our support team members individually, but check profiles first and respect their contact preferences.

Support Management


Ed Merryman – Support Team Manager, Class Teacher
Lette Ponnier – Mac, Firestorm Support English Lead
Miro Collas – Linux, Wiki King, Documentation, Master of English Support Group Help
Nisa Maverick – Windows, Support Team Mom, Scheduler, Organizer, Reminderer and keeper of everyone on the same page
Whirly Fizzle – Windows, JIRA Queen, Quality Assurance, Organizer of all things, Release Coordinator, UI developer, assistant everything!, etc., etc.
Ana (anastasia.horngold) – Mac, Management Trainee at Large

 

Language Group Leads


Bluezy Bleac – Dutch Group Lead
Lette Ponnier – English Group Lead
Sunset Faulkes and Mickeala Praga – French Group Leads
PixelProphet Lane – German Group Lead
Atthosz Amiot – Hungarian Group Lead
Sniper Siemens – Italian Group Lead
Panterapolnocy Resident – Polish Group Lead
Marybeth Oceanlane – Portuguese Group Lead
F0rbidden – Russian Group Lead
cordoba Cluny – Spanish Group Lead

 

English Support Staff


Amaya Summers – Windows
Ana (anastasia.horngold) – Mac
Badmoon Rising (starlightshining) – Windows
Frank ‘Clocksmith’ Watanabe (franklyn.watanabe) – Windows
G. McAuley (gee.mcauley) – Windows
Hatake Kohime – Mac
Hope of Ar (hope.dreier) – Windows
Hღpe (hunnihope) – Windows
Jodi ™ (jodi.nikolaidis) – Mac
Katy (katydid62) – Windows
KimKins – Windows
Lach Lustre ™ (lachrimo.skytower) – Windows
Lette Ponnier – English Group Lead; Mac
Lina Pussycat – Windows
Miro Collas – Linux, WIKI King, Documentation, Master of English Support Group Help
Mister Acacia – Linux, Class Teacher
Mysty Saunders – Linux
Nisa Maverick – Windows, Support Team Mom, Scheduler, Organizer, Reminderer and keeper of everyone on the same page
Norton Burns – Mac
Oisín (oisin.daffyd) – Windows
Patty (patience.porta) – Windows
Rigor Mortise (imawetodd) – Windows
Robo™ (robert0.siamendes) – Windows
Sam (samandra2) – Windows
Sunset Faulkes – Windows
Tara Lynn (tarlyn.dagger) – Windows
Toy (toy.wylie) – Linux
Whirly Fizzle – Windows, JIRA Queen, Quality Assurance, Organizer of all things, Release Coordinator, UI developer, assistant everything!, etc, etc
Willow Wilder – Windows

 

German Support Staff


Angie Jacobus – Windows
Elke Wylie – Windows ⁄ Linux
JogiTE Clip – Windows
Nicoletta Schnute – Linux
NogarDrevlis Lectar – Windows
PixelProphet Lane – German Group Lead; Windows
Sabah Back – Windows
Tanja Levenque – Windows
Wolfspirit Magic – Windows

Spanish Support Staff


arielz
Aulen Helendale
ßamshyl ßOS (bamshyl.bookmite)
cordoba Cluny – Spanish Group Lead
Damian Zhaoying – Assistant Lead
ღ ღ dior (dior.core)
hinaichigo Xaris