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Mandatory Firestorm 4.4.2 Update

Firestorm 4.4.2.34167 now available

4.4.2 is now available on our downloads as a replacement to 4.4.1. Everyone needs to be on this version.

Version 4.4.1 block from Login.

We are engaging a login block on version 4.4.1 because of the reasons listed below and in the previous blog post. Please update to version 4.4.2 now.
Opensim users unfortunately are also affected by this block because we do not yet have the ability to block per grid independently.

More Details

As mentioned in the previous blog post below, we mistakenly left some LL debug logging code enabled in the 4.4.1 release which as it turns out is hitting LL’s statistics servers, which are responsible for collecting crash and usage data. The information being sent to LL is mainly avatar appearance debugging data and usage data. The appearance information is used by LL to better investigate and determine the causes of avatar appearance update failures during targeted tests. The “usage” data, however, is the real troublemaker, as it is being sent every 30 seconds now instead of the usual 10 minutes. This of course becomes a lot of information that their server cannot keep up with. We’ve been asked by LL to issue an emergency update and block 4.4.1, which we have responsibly agreed to do.
There have been concerns that we are sending your personal information like your “IP address”, etc. I can assure you, Linden Lab already has your IP address and access to all your SL information already. We, however, do not collect or have access to any of your personal information, so no… the information being sent is purely code-specific and nothing personal or private.

Clean install or not?

– If you are upgrading from 4.4.1 you do not need to perform a clean install and can install directly on top of 4.4.1.
– If you are upgrading from 4.4.0 or older then it is highly recommended to perform a clean install.

Apologies

Again, we understand how this is an inconvenience to you all and genuinely apologize for the extra efforts you are having to go through. Our mission is to improve the user experience, and this hassle is certainly not accomplishing that. I ask for your patience and understanding as mistakes happen and we are not immune to making them.

Thank you for your understanding and cooperation.

 

Sincerely,
Jessica Lyon and the team

  • Thank you! Hang in there!

    Cincia Singh

    July 1, 2013

  • Why can’t i use firwestorm442 viewer????????? grrrrrrrrrrrrrrrrrrr
    I got to keep downloading it to have it doesn’t make sense. Why can’t people use the viewer they want to on their computers , everyone can’t use 467 on their computer it crashes them and freeze them . I can’t seem to be able to use that viewer it crashes me and freeze me big time. GRRRRRRRRRR I have no problem with firestorm 442 I can see my movies and all without problems 467 won’t let me do that without problems. You need to allow people to use what they feel comfortable with on their computers with out being stressed out like u keep stressing me out about these viewers . That is a good reason why people are leaving SL now and u seem to not be able to figure it out . People are tired of the issues and problems they have and can’t enjoy SL no more. I’m sorry but i call it as i see it . It’s sad all the people that have left SL because of the issues and problems. Most are retired people they can’t afford to keep spending their money and buying stuff when you take it out their inventories . You have taken a lot out of mines . GRRRRRRRRRRR. I’m tired of constantly uninstalling and reinstalling firestorm 442 to use to come on SL. it works for me on my computer.

    MrsMichele Cazalet

    October 31, 2014

  • Thnak you for making it so simple

    Tstorm

    July 1, 2013

  • i have down loades to the 4.2.2. i having trouble finding every thing … like notecards how do i send them … i never had problems before … if there a place we can go and find everything ? thank you Sab Bing

    sab Bing

    July 18, 2013

  • It took me all of two minutes after downloading to switch over. Hopefully it won’t be too troublesome for others :)

    Mahvi

    July 1, 2013

  • I really don’t know why you guys feel you need to apologise… you have the most comprehensive and user friendly viewer available bar none, the fact that you all work so hard to give us this… makes any re-install, any small upgrade… a minor inconvenience, and perhaps it’s WE.. the users who should be apologising for gratefully accepting the fruits of all your hard work… ROCK ON guys…:))

    MarkFarner

    July 1, 2013

  • Great job to the the entire team who figured this out and got the fix out this fast. I guess thanks should go to LL as well for not just blocking logins as soon as they realized what the problem was.

    Crim_Mip

    July 1, 2013

  • Hi Guys & Girls, understand the problem ….it happens but have just downloaded and the avi takes EVEN longer to change clothes or to add things to! Why is this? I thought this was one of the fixes in the new new update? I did a clean install for the 4.1 and as you said for the 4.2!!! Any ideas would be appreciated.
    Thanks,
    Jordana :)

    jORDANA

    July 1, 2013

  • Your internet is slower =/ New server-side baking only make things easier and not slower.

    Felipe

    July 2, 2013

  • I have the same problem and:
    1. it is not because the network speed (which is fast as before).
    2. FS is SSB ready, but SSB hasn’t been released yet, so SSB it isn’t “making things easier instead of slower”, it is doing nothing yet.
    3. FS 4.3.1 is a lot faster in changing system clothes / layers than FS 4.4.2 in the same computer.
    So there is a bug or any other problem.
    Anyway SSB is about to come, so I don’t see the point of caring of this bug/problem now – unless it happens on OpenSim too, which I don’t use and I don’t know.

    Whisper

    July 9, 2013

  • Thanks Jessica, once working it happens to make mistakes: more work, more mistake-prone. You guys ‘re doing a GREAT work so, thanks, really thanks. :)

    Elwe Ewing

    July 1, 2013

  • Did a clean install with the new download and SL still will not let me on. Just an FYI.

    Mon

    July 1, 2013

  • When will Materials be Available in FS?

    BlackLugana Mighty

    July 1, 2013

  • I cannot get this to install it goes up to 99% then says this program couldnt be installed.

    RainyMarie resident

    July 1, 2013

  • sounds like your download has been corrupted, can happen sometimes for those that use internet explorer.

    re-download and try again.

    Also, disable ya virus protection if you have any, some mistake files as being ikky and block them in background.

    just tips, might be none of the above…

    Snookums

    July 2, 2013

  • i updated and have no problems. thanks guys

    Geoff

    July 1, 2013

  • The new Firestorm 4.4.2 Update is great. Quick install and the lag seems to be much less in-world. Thank you for your tireless efforts in keeping Firestorm viewer updated and working!

    CatlynnLee

    July 2, 2013

  • thank you for all yall do, im glad you corrected ya mistakes and was honest about it, it showed real courage :)

    blakemercy resident

    July 2, 2013

  • Absolutely i can’t understand how they can mess so badly,this is soo hilarious comic and takes nerves. I can’t agree at all ! Very childless team work !!!

    sunflower

    July 2, 2013

  • sunflower,
    Trolling just isn’t for you. Have you considered… of course not, heh heh, what was I thinking.

    Giggling at the silliness,
    Georgie

    Georgie Tungsten

    July 4, 2013

  • Heh’! I had just updated to 4.4.1 earlier today. Issues with previous versions had prevented me from doing it so I was worried but the new version’s (4.4.1 and now 4.4.2) have absolved my concerns. It is working nearly perfectly. (Weird issues while dual running, second copy is going berserk for seemingly no reason, horrid lag and “not responding” until I kill it. I might post a support ticket about it.) Little bit of an unwelcome surprise to find myself locked out the very day I update but hey, no problems. Easily updated and corrected. Sounded like a really serious issue so it’s totally understandable you had to do an emergency update like this.
    In the end, thank you for the new version, it looks great single running and has assured me I’ll be staying in SL problem free for the future!

    Cain

    July 2, 2013

  • Hey Omg Yay A New Update It’s been 2months i havent been on so i hope and pray it wrks.. And you did alot of wrk to improve the Program.. Ty for the udatein waitin for was perfect,

    Stacy

    July 2, 2013

  • thanks to the team for the fast update and new download, no inconvenience caused here, hugs to all he team

    Puerilis Jameson

    July 2, 2013

  • Comme d’habitude une maj (beta les nombres impairs faut il le rappeler) torchée pour s’adapter à la hate en croisant les doigts pour que ca passe. Ca commence a bien faire les mises a jour foireuses…

    Nova

    July 2, 2013

  • Thank you for your work and quick reaction. We all know that the mistakes are the gates to knowledge ;) Keep doing the amazing work, i thank you every day for what you accomplished so far and will accomplish in the future.

    Sandra Palletier

    July 2, 2013

  • Congrats with the new release!
    Does 4.4.2 have some additional code, or it’s just a 4.4.1 with debug turned off? Is it already in “release” branch in Mercurial repo?

    Allex Alcove

    July 2, 2013

  • Very professionally handled incident. Thank you all for the quick resolution.

    Beq
    x

    Beq

    July 2, 2013

  • The problem that some are having with the long time that any takes to rezz and see all around can try to be solved by unchecking use Http textures on the advanced graphics (I think is that where it is on Firestorm)!

    zzpearlbottom

    July 2, 2013

  • It’s under Graphics > Rendering. I’ve not had that problem, but that’s where it is for anyone who is. :)

    Aeryn

    July 2, 2013

  • blarg, every time I update I can no longer “paste” in SL *bangs head on wall*

    Sarah

    July 2, 2013

  • Heya Sarah,

    Do you use “Webroot® SecureAnywhere” antivirus software? This program has been causing copy/paste fail on SL viewers and other programs.
    Please see http://wiki.phoenixviewer.com/copy_paste_fail and http://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Cut-Copy-or-Paste-Problems-Character-Entry-Issues-Scripting/ta-p/18396#.Uc4UOBWv6xR

    Whirly Fizzle

    July 2, 2013

  • Awesome! Thank you so much! You don’t realize how much you use it until it’s gone! xD

    Sarah

    July 4, 2013

  • Thanks for the hard work. Works like a charm.

    Ziggy Starsmith

    July 2, 2013

  • Everything seems a lot better for me since the update! Glad you provided an honest service, we are all human, mistakes are going to happen to the best of us. Keep up the awesome work!

    Libretty Cyberstar

    July 2, 2013

  • I can’t install 4.4.2 version, something is stopping me. HELP!!!

    Kay Riggles

    July 2, 2013

  • […] July 2nd: version 4.4.2 has been released by the Firestorm team, and Firestorm 4.4.1 has been blocked from accessing Second Life. If you have […]

  • Congrats to Jessica and the whole Firestorm Team!

    Shit happens, but in my opinion your reaction on the issue was very professional and the information got spread out quickly.

    I whish you good luck and all the best on the way through the upcoming transition process from client based to server based avatar texture baking which is one of the most challenging and radical changes in SL’s history as it affects every user and viewer.

    Thimbs up for everybody who contributed to achieve the goal!

    Shy

    Shy Robbiani

    July 2, 2013

  • Seems they publishing only positive comments here and no any negative even when its not right that they mess all and then they can’t handle any truely comments ! Its amezing how full of lies they need to polishing them ego. Its not fair when they want only” I LOVE your mistakes,ohh dear FS team” answers.Its fake fake fake !!

    sunflower

    July 2, 2013

  • the very fact that your idiotic rant gets posted puts the lie to your statement, as usualy with conspiracy theorists and other trolls.

    Iala

    July 2, 2013

  • It didn’t even take me one minute to upgrade.
    And I continue to appreciate how straightforward you folks are about everything. You rock.

    Grizzla

    July 2, 2013

  • Thank you Jessica and to the entire FS team for your quick response to this bug. Mistakes happen, we’re all human. Your fast reaction and correction shows your dedication to all users! FS Is still the best viewer out there and I am a devoted user! Thank you all again, your efforts are not unnoticed! :)

    Justine Kingmaker

    July 2, 2013

  • Thank you very much to all of the Firestorm team both for proactively helping with the increased reporting for server side appearance testing, and for the very fast turnaround getting out a release with normal reporting restored when we realized that it was responsible for the problems in our statistics system. Mistakes happen to all of us from time to time, but your response was truly excellent.

    Oz Linden

    July 2, 2013

  • Just wanted to add my thanks to all the team, and a special thanks to whoever missed taking out the debug send. You guys do an amazing job and the cherry on top is the integrity to fess up if there is a slip like this. I can only imagine the hours the team has put in to keep up with LL’s server-side bake roll out and as a long time Pheonix then Firestorm fan I thought that this would be a good time to say a heartfelt thanks, not only for what you do, but also how you go about it. And to Sunflower who commented earlier… its just possible that the vast majority of people using a complex piece of software that’s provided to you FREE and supported fanatically and continually enhanced by hard working VOLUNTEERS, maybe does not deserve non-constructive criticism? Maybe?

    Ayjay Carpenter

    July 2, 2013

  • Why can FS block programs on my computer, and why I do not know that FS can do this? What can FS still do, of which I know nothing?

    Have we not enough trouble from unauthorized American Internet activities?

    name

    July 2, 2013

  • The truth is: FS can’t block any programs on your computer, but LindenLab can block login for particular viewers.

    cANIS cANNING

    July 2, 2013

  • can’t download from your site anymore bitdefender is blocking it

    Az

    July 2, 2013

  • I am trying to understand why things are being fixed that aren’t broke lol. I am still on viewer 4.2.2.29837 and it’s stable and works fantastic. how about get a clue from that version because apparently all the rest are crap. just what I have heard from so many.

    Thanks for the work you have done.

    Lejna

    July 2, 2013

  • Although I usually agree that there is no need to fix what isn’t broken, Firestorm 4.2.2 is not SSB ready, so it will be “broken” soon. You will see a lot of gray people when SSB will be enabled, if you don’t upgrade. I don’t know how much time and work was to import the changes from LL’s V3 code, but SL viewers are very complex: a change here can have an impact there and something can be forgot too. Shit happens.

    Whisper

    July 9, 2013

  • This update to “4.4.2” has certainly left my Viewer a mess, not to mention I now can’t add anything to my avatar. If you’re going to release something, make sure it’s stable before you put it out, free or not. I know nothing of SL coding itself, but it’s a common practice to at least test your product before putting it out. No kudos to Firestorm’s staff for breaking something that worked QUITE well before.

    Spike

    July 2, 2013

  • As I understand it, the only difference between 4.4.1 and 4.4.2 is the default value of an obscure debug setting that has no effect on your user experience or the functioning of the viewer, just on how often statistics are sent to LL’s stats servers.

    I know it’s frustrating when software doesn’t work the way you wanted and expected, but in this case it’s not because the Firestorm team changed something. Something is wrong with your installation or the environment in which it is operating. Perhaps instead of posting this here, submitting a support ticket would get you some of that fantastic Firestorm Support help that I’ve enjoyed in the past.

    Best of luck, and I hope your problem is resolved swiftly. :)

    Sasara

    July 3, 2013

  • guess what, i still LOOOOOOOOOOOOOOOOOOOVE you guys, totally understand the problem and have no problem to update and still leave a love note here! mwah! :-***

    love

    July 2, 2013

  • i was wondering why my inventory lags when i open the tab or try to drag items its strange to me.

    kittychan

    July 2, 2013

  • Same as mentioned above, your download page is getting blocked by bitdefender and is marked as a phising site.

    Dorientje Woller

    July 2, 2013

  • dont use bitdefender it blocks so many websites in advance just to get high rankings in comparing results, website owners need to go to the forum and ask to be removed… this is nearly criminal behaviour, i switched to panda cloud antivirus and am happy about it

    love

    July 5, 2013

  • Wait a min My Gosh Why its takin so long to open sinces i did a clean install and download this new update why it’s not opening the client
    like what is going on here i thought ya fix everything correct. all it says initializing vfs how long does this take it’s been like this for 2 days now… Help!! Please

    Stacy

    July 2, 2013

  • Just wanted to add my thanks to the thanks already offered. I, like so many others, appreciate all the time and effort you guys (unisex usage) put in for no financial reward. Being human, we all goof from time to time. The key point is, you solved the problem smoothly and rapidly. I successfully downloaded the update in a matter of minutes, and it works just fine. Thank goodness for people like you. As someone asserted up thread, you have no need to apologise. Thanks and thanks again.

    Rufe

    July 2, 2013

  • I have tried to install this 3 times now ~ clean install since I was using an older version of firestorm each time I try to run the Firestorm crash logger comes up and never stops sending information and wont even let me delete it using my task manager ~ suggestions please I love firestorm

    Bobbi

    July 2, 2013

  • All I am going to say is that the update works fine and I thinks you got kudos from Oz, so all is well. Perhaps I am just lucky, who knows?

    It seems to me that some folks just cannot believe honesty when they see it.

    Ayesha Askham

    July 2, 2013

  • […] see late yesterday the FS Team released viewer 4.4.2. There is an announcement on the FS Blog: Mandatory Firestorm 4.4.2 Update. This version fixes the problem of overloading the Linden stats servers. Users would not notice a […]

  • Big thx to jessica and he team
    my crashing issues of 4.4.0 now fixed
    nice fps again
    and even rezzing seems much faster too.

    awesome work guys and gals, Huggs ya silly..

    The snookers

    Snookums

    July 2, 2013

  • Thanks Jessica & the Team for this fast and professional solution!

    Well, no surprise actually, since you do exceptional work!

    It’s also good that you pointed out so clearly, that the data sent was nothing personal or privacy compromising. I mean … Hello people! … It doesn’t matter which viewer you’re using … We’re logging on to LL servers. That’s the company that runs Second Life, remember? Not The Firestorm Project. LL has our IP-butts … they have our names, credit card details, they have the data they need and want. Just like any other internet based organization. Remember when you pressed OK on Google, when they asked to use cookies on your browser? Mhmm … Just sayin’ ….

    Can’t help myself but to chuckle a bit about crashing LL’s statistics servers. I’m picturing 3 data analyst standing in front of the server consoles rubbing their chins mumbling “Hmm … curious.”

    Anyways, to FS lovers & the FS Wiztards and Wizzardettes:
    Keep lovin’ the Firestorms!!

    Peebs

    Peebee

    July 2, 2013

  • MAJOR typo there:

    WIZZARDS, not Wiztards …
    That just sounds wrong …

    :D

    Peebee

    July 2, 2013

  • Easy update. Thank you! :)

    Lei

    July 2, 2013

  • Since the update, when I exit edit shape mode I sink into the floor…regardless of surface type. Pls help :/

    Lei

    July 2, 2013

  • Hi. A couple of posts ago, you mentioned that a 4.4.2 might be in the works because you might need it to incorporate some LL code related to SSB. Did that make it into the previous 4.4.1 or this current 4.4.2, or should we expect a 4.4.3 in the next couple of weeks?

    Kara Hawk

    July 2, 2013

  • I’m unfortunately still having the same problem as the 4.4.1 version. It runs good for about the first 10 seconds when I log in but then everything is massively choppy and my whole computer lags, not just the viewer. The second I quit the viewer (as in the logout process begins but the app is still running), everything speeds back up. The official SL viewer’s not that great either. I tried turning off the use http textures as someone suggested. Not sure if anyone else is experiencing the same.

    Shawn

    July 2, 2013

  • We can’t provide support in blog comments. Please contact our support team.

    Jessica Lyon

    July 2, 2013

  • Where do I go to download the emergency update? When can I do it?

    R

    July 2, 2013

  • I installed 4.4.1 at first and it worked. Then I installed 4.4.2. And it doesn’t work at all. I can’t even log in. It just crashes. Even I can’t send the trouble report to you guys. It seems there’re some people suffering from the similar situation. I’m using Windows 8. Is that the problem?

    Gustav

    July 2, 2013

  • Contact Support

    Jessica Lyon

    July 4, 2013

  • Work fine on windows 8 here.

    I wish to see the avatar height offset come back later (if LL is still looking for a real solution).

    Anyway, thanks a lot guys, FS rocks …

    Ganima

    July 3, 2013

  • How does this block even work? How would the code for it be there without you knowing in advance it would be necessary?

    myalt4099

    July 3, 2013

  • For something that is FREE and AWESOME, you all work so hard. Thank you for all your efforts and downloading the new version right now.

    Collin

    July 3, 2013

  • I did a clean install from 4.4.0 to 4.4.2 and now I can’t log into SL at all.
    I keep getting a message saying that there is a problem connecting and to check my internet connection (which is fine) or that there may be a problem with the SL grid?

    Kalixte

    July 3, 2013

  • Please contact support

    Jessica Lyon

    July 4, 2013

  • The great news is, or rather was, that 4.4.1 all but completely gotten rid of the Crash Fail bug that made 4.4 completely useless for me.
    The bad, bad, absolutely horrid news is that 4.4.2 brings back Crash Fail with a vengeance.
    I’ve tried installing it on top of 4.4.1, as suggested, to be surprised by the sudden crashing. Then I uninstalled, hunted down and deleted every firestorm related file, and went for a totally clean install. Crashing got worse.
    This morning saw it crashing every few minutes. Fail.

    While I want to blame the crash fail on LL’s goofing around… C’mon guys, you can do better than this. You HAVE done better than this. 4.3 was rock solid and crashproof, after all.

    Now praise where it’s due. The viewer is faster, and looks a heck of a lot better. Doesn’t hammer my CPU/GPU near as hard as it used to. I’m seeing less framerate drop overall. :)

    Eyae'calitha

    July 3, 2013

  • ZERO changes between 4.4.1 and 4.4.2 that would cause any stability differences. The only thing that was changed was a debug setting that turned off additional logging, literally a 1 changed to a 0. Please contact support.

    Jessica Lyon

    July 4, 2013

  • I just have one question, when materials will be added?

    Daerss

    July 4, 2013

  • Installed 4.4.2 on top of 4.4.1 without a problem, works just as good for me, including the temporary fix for high resolution pictures with ALM enabled; hope Linden Labs finish their permanent fix for this and allow you guys to incorporate it into Firestorm.

    Landaree Levee

    July 4, 2013

  • new viewer keeps crashng and freeezing omg its badd jesus make sme wanna pout it out helppppppppppppppppppppp

    marilynlove

    July 4, 2013

  • Try contacting support

    Jessica Lyon

    July 4, 2013

  • Excellent work. Thanks to the team.

    Margareta Loring

    July 4, 2013

  • The only thing I’m mad about is not being able to kill the linden servers any more. They deserve it.

    stevey

    July 4, 2013

  • anyone figure out where the mandatory update is at?

    danil

    July 4, 2013

  • Try the downloads page.

    Jessica Lyon

    July 4, 2013

  • Hello Firestorm team..
    Since the Mandatory update to 4.4.2 i am having issues rezzing alpha layers ( Hiding feet ) etc or clothes.
    prins go on fine but pants, shirts etc can take up to 15 – 20 minutes to rezz on, sometimes not at all then the avatar goes completely grey..
    Is this a bug?

    markus latoe

    July 4, 2013

  • Try contacting support

    Jessica Lyon

    July 5, 2013

  • I did the downloaded the other day, today I’ve done three clean installs and I can’t even log in.

    CrisCoursey

    July 4, 2013

  • Try contacting support.

    Jessica Lyon

    July 5, 2013

  • […] TranslationFirestorm 4.4.2.34167 now available 4.4.2 is now available on our downloads as a replacement to 4.4.1. Everyone needs to be on this version. Version 4.4.1 block from Login.  […]

  • Thank you Firestorm-Team for including my skin theme MODERN GLASS to your official release. I’m very honoured.
    For me the viewer works perfect since 4.4.1 (4.4.2 too). It’s very stable (didn’t have any crashes), everythings works perfect (even all prims are rezzing!)… I LOVE IT!
    Great work as always… curious for the future and what comes next (SSA hopefully soon, Materials and so on..)

    Tommi Waydelich

    July 5, 2013

  • Thank you for this latest release which gives me the best SL experience ever, mostly due to the mesh timeout fixes and the stability. What I have on my wish list now is a native 64 bit linux version and the use of the ALSA sound system. :)

    Martin

    July 5, 2013

  • hey firestorm guys i love yah but i cant teleport anywhere or i get booted and its still loading inventory like all day and night
    plz guys help

    mrs Nikki

    July 5, 2013

  • Contact support, they can help you with that.

    Jessica Lyon

    July 6, 2013

  • Okay let me get this straight. Support issues should be directed to support? I mean really. Thats like telling someone with a serious mechanical problem to take the issue to a mechanic rather than sending a letter to the manufacturer explaining the trouble. I suppose you send people who want groceries to the “Grocery store” as well. LOL Jessica you conniving thin lipped evildoing daughter of Satan. We are on to you and your little scheme to direct people to the most likely path to satisfaction. It won’t work, the bar is higher than you can clear on this one. I have had it with you. I am writing a letter to your parents.
    Beware fellow travelers, the support group and JIRA will only lead to solutions that deprive you of your God given right to mewl and moan incessantly. Don’t walk towards the light.

    Sincerely, really I swear

    Georgie

    This message is brought to you by the sovereign nation of Sarkastos, home to the vagina table and a place where your feelings are merely an afterthought.

    Georgie Tungsten

    July 6, 2013

  • Try contacting support…err… uh.. yeah.. o.0

    lol

    Jessica Lyon

    July 7, 2013

  • You have Fucked me before.

    Why should I trust you now?

    Zorro

    July 6, 2013

  • If you don’t trust us.. then don’t. You have other viewer alternatives besides Firestorm.

    Jessica Lyon

    July 6, 2013

  • and you didn’t like it? Sheesh, some people can’t be pleased.

    Iala

    July 13, 2013

  • 4.4.2 builds and runs on 64 bit Linux, without any problem so far. Good job! It seems there’s a lot of crappy mesh around…

    Allex Alcove

    July 7, 2013

  • Hang in there Firestorm, we all know its not going to be a bed of roses for awhile, I’m sure you will get things sorted out.

    Have to say I had no issues with the new version.

    Scumshine

    July 7, 2013

  • I can’t download the update. I’m getting a google error page when I click the download. Anyone else having issues?

    Ona Stenvaag

    July 7, 2013

  • Black screen all the time with this viewer so I went back to the official LL viewer and no black screen. I suppose we can say this is a Firestorm Viewer code issue. I read somewhere to fix this issue Firestorm Developers want you to downgrade your up-to-date current graphics card drivers but why would anyone downgrade their technology when the alternative viewers work fine. Fix what’s obviously a flaw in your code and I’ll use your viewer again.

    http://www.firestormviewer.org/top-3-complaints-resolutions-for-4-4-0-release/

    http://letteponnier.blogspot.com/2013/04/fasqapril23.html

    James

    July 8, 2013

  • It went smoothly and worked great however I will let you know that I went to Hippo Hallow while Fetching and it got greifed badly. Just and FYI .. ty for all you do Ciao

    Queen Arrianna

    July 8, 2013

  • Although Third party viewers have parcels at hippo hollow, it is in fact a linden region, owned and controlled. Not much we can do about greifers there.

    Jessica Lyon

    July 8, 2013

  • Coooeeee Jessie , honey !!!

    Ur new Firestorm thingy seem to be causin me to get ejected from sims in a vicious , vindictive manner , don’t it , darlin ??? : (

    Will there be fix for this any time soon , does u think ??

    Ta , in anticipation .

    Luv E x ♥ x ♥ x

    Ewanme

    July 8, 2013

  • Contact Support in group or file a support ticket Ewanme. They can fix you.

    Jessica Lyon

    July 8, 2013

  • Thx , babe :)

    Did u pick that moniker coz u is constantly tellin fibs , sweetheart ??

    E x x

    Ewanme

    July 9, 2013

  • Will there be a announcement when server side baking kicks in? I’m on vacation and am very excited for this, but can not mess with second life at the moment.

    Randomguy

    July 8, 2013

  • The announcement has essentially already been made. They will start rolling it out tomorrow, the 9th of July.

    Jessica Lyon

    July 8, 2013

  • […] up, put together a new release to fix that problem, made an announcement (actually, two – here‘s the most recent one) whose honesty was a most welcome change from what the most jaded among […]

  • why is secondlife saying fail to rez object?

    castorq

    July 8, 2013

  • Firestorm developers, I highly appreciate your effort and thank you for bringing in new features. But there’s something that’s got left behind. I really anticipated the “Materials Project”, and it has finally made it into release since SLV 3.6. It was a let down to know the latest Firestorm is still based on SLV 3.4.5. It makes me jealous to be unable to play with materials in Firestorm now that they’re out. Could you please merge in new features soon?

    Mystery Keeper

    July 9, 2013

  • Materials is still VERY buggy and doesn’t meat OUR quality standards yet. When you have as many users as we do, one bug effects a LOT of people and because we have a support team that bug often overwhelms our support. Other viewer projects don’t have dedicated support so it’s easier for them to ignore the people complaining.

    However, you’ll be happy to know we are working on merging it into Firestorm now but that doesn’t mean it will or will not be in the next release. Time will tell.

    Jessica Lyon

    July 10, 2013

  • Where is the Legacy Search gone ????

    Laguna

    July 9, 2013

  • when I update new firestorm and use for awhile and I log off firestorm and use my advance system care to clean my computer and I notice that all firestorm’s cache was fragmented when I scan defragmented. I think its alot of fragmented from firestorm’s cache.

    Joshua

    July 9, 2013

  • I’m a cloud
    I use newest firestorm client since it was released
    odd …

    tombi

    July 9, 2013

  • Tried new one.. disaster nothing rezzed right.. went back to old.. its the 9th went to new one .. because of the hubbub … now nothing rezzes right again and no LL announcement for SSB. Why was this soo mandatory ??

    nikkita popstar

    July 9, 2013

  • In fact is today the 10th and only at Le tigre servers.

    zzpearlbottom

    July 10, 2013

  • Aaww don’t go telling everyone that SSA is only rolled out to one small group of sims, I love seeing people whine and moan about it when they are not even on a SSA enabled sim :)

    Andre

    July 11, 2013

  • This is, by far, the best update to a viewer in the history of Second Life, in my opinion. Everything is faster, from the rezing of avatars and objects, to the loading of inventory. It’s absolutely fantastic.

    Awesome, awesome work. Great job, Firestorm team :)

    Cody

    July 10, 2013

  • What?!?!? No whinning losers yet? Couple places out near me on Le Tigre, I sailed to them and had easy crossings, Only saw one cloud avatar, stewing on the beach shore, he said he ain’t giving up on Phoenix. FFS, I sailed on…..

    So far so good, Firsetorm!

    Scumshine

    July 10, 2013

  • After this update, the Firestorm does not recognize my video card, which is a hybrid video card ATI / Intel

    Mogan

    July 10, 2013

  • One place I visit as gone SSA so had to use FS there in place of Phoenix.
    Wasn’t happy with my “fps” rate it dropped with FS from usual 30 fps to 12 fps.
    Will FS be improved or is it the way it is and Phoenix was just far better than any other viewer?

    June Oh

    July 11, 2013

  • So far didnt find any problems on Le tigre servers but i didnt use firestorm, lol! Still expect the same behavior of it then the viewer i use!

    zzpearlbottom

    July 11, 2013

  • So then which viewer are you using for Le Tigre with SSA, please?
    How does your viewer compare with Phoenix and Firestorm should you have it?

    June Oh

    July 12, 2013

  • no problems whatsoever on the several LeTigre regions I’ve visited so far.
    First time entering a LeTigre region at all after the server upgrade took a few seconds more than normal to rez, but then it popped into view all at once.
    After that, markedly improved performance (and I should be able to tell, I own land on a LeTigre hosted sim, am there several times a day)

    Iala

    July 13, 2013

  • I keep finding that I always, constantly will have to clear my cache every time i log in. Whenever I log in, it takes forever for me to load, and more than half of the folders in my inventory act like they are empty, and it never fixes until i clear the cache. Can you guys fix this bug? I have to clear my cache every time i want to log in :( This is the only build of firestorm that has been doing this to me. My OS is Windows 7.

    Kylie

    July 12, 2013

  • Kylie, contact support, preferably a jira support ticket. They can sort you out but they’ll need your system information and possibly logs, a jira works best for that. http://wiki.phoenixviewer.com/doku.php?id=file_a_jira

    Jessica Lyon

    July 12, 2013

  • Where has the received items folder gone?

    AFK

    July 12, 2013

  • same place it’s been for months, bottom part of your inventory, collapses when empty.

    Iala

    July 13, 2013

  • To Jessica and the Team,
    A Massive thank you for all your hard work !
    Everything has gone smoothly and I am a happy , grateful user.
    Hopefully you guys can sigh with relief and actually enjoy your second lives again, if only for a while:)
    Thanks again,
    Harry
    Firestorm Fan

    HarryHargreaves

    July 12, 2013

  • When I downloaded & logged on to Firestorm, everything is bright pink. Please what do I do to correct this?

    Princess Hollysharp

    July 14, 2013

  • Jessica Lyon

    July 15, 2013

  • ooh now i see why so many people on phoenix becous firestorm simply sucks i instaled it and wow i can’t even count how much i crashed in one day FIRESTORM suck worst viewer ever

    hobbit

    July 14, 2013

  • Actually according to LL statistics Firestorm is of the lowest crash rates of all viewers. If you are crashing, support can help you. But if you don’t want help feel free to just continue complaining.

    Jessica Lyon

    July 15, 2013

  • first: lol burn.

    second: when is the update coming for the ss rebake or is our viewer currently good? I haven’t noticed a difference in textures yet :)

    Grant.Kirax

    July 15, 2013

  • There is still more code to come for SSA, but we’re all waiting on LL for that. By ‘all’ I mean all third party viewers. You will absolutely notice an improvement though when on SSA enabled regions. Specifically LeTigre regions right now and probably Magnum regions mid week. The roll out went very very well, kudo’s to LL.

    Jessica Lyon

    July 15, 2013

  • Phoenix does not crash but Firestorm does because it runs so much slower, are going to speed Firestorm up?

    June

    July 15, 2013

  • A fix has been found for firestorm 4.4.x crashing!
    Been plagued with constant crashing? Then read on my friend… All you need to do is set up a 2gb ramdrive, and set firestorm to use it instead of the hard drive for cache. Firestorm thrashes a hard drive, and most drives don’t like that much, ergo boom. The ramdrive is like 40x faster than a hard drive and aint bothered by the thrashing.

    Also, this is a dirt cheap fix. There’s plenty of freeware ramdrive managers for windows. And too easy on linux. You just need enough free ram in your computer and you’re good to go!

    Ran firestorm 4.4.2 constantly over 6 hrs as of this posting off the ramdrive cache, and so far no crashes. Otherwise it would be crashing every few minutes.

    Eyae'calitha

    July 15, 2013

  • Update:
    It still crashes. *sigh* Fortunately nowhere as often.

    Eyae'calitha

    July 16, 2013

  • I tried to download the update, but when I go to the download link I get a message saying that the page is blocked because of malware and can infect my computer. Anyone else get this message?

    Boo

    July 15, 2013

  • You may need to whitelist the website in your anti virus program.

    Jessica Lyon

    July 16, 2013

  • Hi I simply love firestorm, and I want to continue use this viewer, but the problem I have is that the prims on my land won’t load correctly, and its a little bit frustrating..I did a clean install, tried most of the graphic settings, put flexi prims and objects and sculpt to high, but they still won’t load correctly. Can someone please help me? thanks in advance

    Oceanica

    July 16, 2013

  • Contact support Oceanica, they can most likely help with that issue.

    Jessica Lyon

    July 16, 2013

  • I’ve heard about inWorld it would be faster with everything, texture loading etc. In regard to that I can’t see a difference to the previous Version. And heck what happened to WEBsearch? Do I miss something?

    Miss Choovio

    July 16, 2013

  • I hope you don’t mind, and maybe you need to readd the old loading system. My house half the stuff will not load, it blinks in the gone! They are still there but guess what ITS NO GO TO ME IF ITS NOT LOADED!!!!!!!!!!!!!!!!!!!!!! So here is my two cents, DO NOT USE SERVER SIDE LOADING!!!!!!!!!!!!

    PS: I know the linux version is not on par with windows, so I know it just mite be because I use Ubuntu 12.04 LTS. Maybe someone can look into it. Just saying.

    MaikaAliceDragon

    July 16, 2013

  • It might be because some mesh objects themselves are crooked… Anyway, not using SSB is not a solution, it’s just impossible.
    PS: I use selfbuild 64 bit FS on Debian — no serious problems so far.

    Allex Alcove

    July 17, 2013

  • Server Side Appearance has nothing to do with object loading, It’s just AV’s. It almost sounds like you somehow ended up with some items on the derender blacklist. You might want to check if that’s the case. Otherwise check with with the support team and they can likely help.

    Crim Mip

    July 17, 2013

  • I really don’t mind firestorm , I can live with it’s lower fps I get with the current firestorm , compared with all other viewers . However as a builder who does enjoy using Materials , The distinct lack of materials is precisely why I will not be using Firestorm. Should in future materials be included into the viewer I’ll revisit the viewer.

    Still not sure why catnip, dolphin3 , LL beta viewer, realrestraint viewer all give me 35 to 44 fps with graphics on the same settings . yet with firestorm the frame rate barely pushes past 20 . the videocard drivers are up to date on an nvidia 680gtx , so the card isn’t archaic … anyways
    I tried firestorm got it to work but no materials is a deal breaker for me . but please keep the faith , the viewer isn’t bad just without materials for me feels unfinished and incomplete .

    cheers .

    Harelequin

    July 18, 2013

  • Since I have downloaded this new viewer..with a clean install mind you.. all I do is crash now or freeze up , and I have a brand new computer..I am not happy with this update..what can I do to fix this?

    Vitality

    July 19, 2013

  • Contact support.

    Jessica Lyon

    July 19, 2013

  • Hello everyone, I am not as completely happy with any of the changes in the viewer. When I pan the viewer to see somethingh it crashes. I am not talking about a AV with clothes, boots, and all the extras we so love to put on our Av’s because we can not get away with that many land impacting prims we can find. Do not get me going on the hair. All my Av’s have on is a tiger tattoo, collar & cuffs, hair and they crash andit had something to do with the rendering not being right. Basicly each time it says after the crash not in range 16 [0, 15]. So its a definate bug I never had before. I even have some extra scripts jumping in and it tells me if I did nit expect the extra scripts please go to Avatar Health and reload the Firestorm Bridge. Hmm now I do that even if does not say to I have found out it does buy me time before the inevitable crash that ensues. I am trying all other viewers and only your viewer which I use along with SL’s viewer every day since Emerald Viewer bit the dust. If all the logs multiple times a day that I say yes send the crash log you are not seeing the problem…well if I could I would program a viewer and away I would skip merrily usingn it. Please figure this out I have asked nicely, frustrated, angry at times because this is getting way to insanely beyond any point I am maintaining my blood pressure from hitting the over load button. Thank you.

    Tamar Cybertar

    July 20, 2013

  • Have you tried filing a Jira report and attaching your logs so that our support team and developers can properly investigate and communicate back and forth with you on this issue? If not.. we can’t help you because we are unable to communicate with you telepathically. If you would like this issue resolved please file a Jira support ticket so we can investigate the problem collaboratively with you. http://wiki.phoenixviewer.com/doku.php?id=file_a_jira Thanks.

    Jessica Lyon

    July 20, 2013

  • I want to thank you all for all your hard work and your constant effort to improve the firestorm viewer. It is not a inconvenience at all to make updates when I think about all the time and effort it took to put it all together.

    Thank you,
    Abhati O

    Abhati O

    July 21, 2013

  • Since I have done the upgrade I can no longer send IM’s or view profiles without crashing.

    Pinkie

    July 22, 2013

  • Please follow the instructions exactly as on this page to perform a clean reinstall. http://wiki.phoenixviewer.com/doku.php?id=fs_clean_reinstall This should resolve your problem and if it does not please contact support. We cannot offer support in blog post comments.

    Jessica Lyon

    July 22, 2013

  • Several questions after using open sim version on Sl!
    How can i have the feature that LL viewer and Catnip offer, to press left shit left crtl + u and have a clean screen without tabs, bars and all the sorts of interface?
    Using starlight on V3 style!
    tks in advance!

    zzpearlbottom

    July 24, 2013

  • We weren’t aware this function wasn’t working. It seems that we may have used that key combo for setting windlight sunrise time of day. However, as an alternative you can use ctrl-alt-F1 to hide the UI as well.

    Jessica Lyon

    July 25, 2013

  • why am I having issue with right clicking on objects? each time i do, my firestorm goes into “not responding” mode and then crashes..

    slopytart

    July 25, 2013

  • Contact support

    Jessica Lyon

    July 27, 2013

  • tks for the info will try that asap:)

    zzpearlbottom

    July 26, 2013

  • I know you can stop AFK status from occuring automatically, but is there any way to KEEP AFK status ON, without mouse/keyboard activity cancelling it? I would like to manually set AFK and leave it up, without something like accidentally bumping my desk causing it to cancel.

    anonymous

    July 30, 2013

  • […] Mandatory Firestorm 4.4.2 Update 2013年7月2日 […]

  • Why are the graphics so rubbish ? I mean they are really rubbish, all the detail has gone from my beautiful home, no detail on leaves, nothing. My old version was a lot better :( Not happy with version 4.4.2

    jenny Drury

    July 30, 2013

  • Try adjusting your graphics options. Sounds like your default graphics slider position got bumped down is all. Graphics have only gotten better … never worse.

    Jessica Lyon

    July 30, 2013

  • Lag very bad since update freezes alot and sometimes crash I have a good gaming computer never had a issue with Firestorm ever till this update even lowered the graphics so low on the client and still freezes up on some sims and lags alot please fix

    Daz

    July 31, 2013

  • Daz, contact support.

    Jessica Lyon

    August 2, 2013

  • I did but not sure if it is going anywhere.
    SUP-12592

    June

    August 3, 2013

  • I’d really love to see Materials released. I am already selling it and customers are already demanding it. I understand that bugs can clog up your support, so why no adding an unsupported beta feature that people can opt in if they care for it and willing to take the risk. As a designer I consider materials as THE evolutionary addition to Second Life since Mesh towards an realistic environment. The demand is growing on a daily basis.

    Steph Catseye

    August 2, 2013

  • We are working on a materials release Steph… please be patient… We cannot rush out a release because we have hundreds of thousands of users who suffer from bugs compared to other viewers who have at most tens of thousands. There is also that we are the ONLY TPV with a support team that suffers when we screw up. We have to apply far more scrutiny to the quality of our releases compared to anyone else and because of this our releases take longer. It will be released when it is ready to be released.

    Jessica Lyon

    August 2, 2013

  • Well so far since I replaced my MOBO and CPU, Zero BSOD and random pc crashes. That makes this the best FS release I’ve had since its inception. Im using an EVGA GTX560 SE on an MSI 970A-G46, AMD FX 6350 & 8 megs of Ram. Runs like a champ having now reached zero complaint level aside from the normal SL glitches.

    Thank you Devs

    Love Georgie

    Georgie Tungsten

    August 2, 2013

  • Since i updated to version 4.4.2 i cannot hear any sound or any noise. I don’t hear voice, media, gestures, i don’t hear anything.
    Anyway i hear everything when i use all other SL viewers. Only firestorm doesn’t work on my computer, please help me I uninstalled and reinstalled it more times but it still doesn’t work. i want to use it.

    Noia Yoshikawa

    August 3, 2013

  • Not to steal Jessica’s thunder but you might want to try running this by in the SUPPORT group or filing a JIRA Noia. If you read some of the other posts, yes there are posts prior to yours, you might see a thread developing around the “Try Support” idea!

    Flirting with sanity,

    Georgie

    Georgie Tungsten

    August 4, 2013

  • im very proud to say this viewer is great no more lags and yess i load so much faster great work guys.

    Stacy

    August 3, 2013

  • Don’t rush to materials, its still very buggy to say the least and besides a few, how much are really able to use advanced graphics in world on a regular basis?

    zzpearlbottom

    August 5, 2013

  • Actually materials is a great improvement and while there’s no need to “rush” there is a pressing need to get FS updated and current with the LL viewer. And frankly, a LOT of people can and do run “advanced lighting” in SL because you can turn on advanced lighting without turning on shadows and the impact on fps is minimal on mid-range equipment.

    Cincia Singh

    August 9, 2013

  • ummm have the new version, still see grey people….even me and i am not the only one having the problem. Lots of people using the new version are having the same problem. SSB was suppose to fix this problem….ummm it seems that it didn’t. Now it could be me alone but for everyone else having the same problem….i am not so sure. LL should have left well enough alone long ago!

    Things use to be simple…log in, have fun.

    Menion Azalee

    August 7, 2013

  • Or it could be that you’re not on a region that has SSB (now being called Server Side Appearance or SSA) enabled since only a small fraction of the SL grid has SSA at this point.

    Cincia Singh

    August 12, 2013

  • You folk do great work. I’m really hoping you come out with some limited support for materials soon. Even if its only to allow the setting up of objects with materials and NOT viewing it. This would be really useful for some creators. I’d prefer to use FS but i’m primarily using LL now purely for the better visual quality + materials.

    Johnas Merlin

    August 8, 2013

  • So are we going to see temp uploads again are we just screwed out of this great feature??????

    Snoodle

    August 8, 2013

  • Great work so far this viewer but few things i missing opposite to phoenix and is in my eyes an step backwards.

    For example, in search missing marketplace which now open as in earlier releases of phoenix in external webbrower.
    next is, searching places via keywords to very often come to nothing, with no results, do i search with same keywords in phoenix viewer it shows me lots of locations.

    Gimonia

    August 11, 2013

  • When I pointed out the awkwardness of Jessica’s imperfection, which she now admits and apologizes for, she called me a troll.
    Just saying … or trolling, I guess. I don’t even know what that means.

    David N.

    August 21, 2013

  • you know I have been with phoenix viewer since emerald left you were great, now this Firestorm, ill be nice and not say how bad its screwed up. you guys cant fix phoenixviewer and fire crap I mean storm at the same time I been in sl to many years and Phoenixviewer was the bomb, better then emerald but you sold out now you are just a sl viewer, I cant believe you cant or should I say wont upgrade phoenix viewer , guess ill make my on viewer to compensate for you lack of trying to keep the best viewer you ever had, don’t really want to compete against you but you guys had it all now you are giving away crap I mean really are you techs so bad they cant upgrade phoenix viewer its there just add to it. or are you now sl connected so deep you cant fix what was perfect. I am so sick of learning theses viewers just to have you guys outdate them. On the other hand I learned a lot from you, I Really cant believed you just kicked phoenix Viewer to the curb. that is and was best viewer in sl and believe me I tried them all

    Barbie

    August 31, 2013

  • Lots of problems with this new version. It takes 5 minutes to log in second life and then my screen keeps freezing. The worst problem is that i cant use my older viewers anymore. Did so many clean installs, reinstalled my viewers and nothing seems to work. The worst problem is that i cant even see my inventory, friends or linden balance since last night. Great job.

    Asy

    September 5, 2013

  • Contact Support Asy, in fact with this many problems best to file a ticket with us. Sounds to me though like you haven’t done a full clean install. You have to follow the instructions to a T and don’t skip anything. Especially the settings files which you have to manually navigate too and delete. http://wiki.phoenixviewer.com/doku.php?id=fs_clean_reinstall

    Jessica Lyon

    September 5, 2013

  • Forgot to add that all folders from my inventory are called Calling Cards and Trash. I need help.

    Asy

    September 5, 2013

  • I also have trouble with FS. Did a clean install.tried out so much but….most time i wanna change attachments,clothing,skins and so on nothing happens. Also try meshes …not loading….TP..crashing….i always have to relogg..than I see the Items I’m wearing. But it’s not the funny way to be in SL if you have to relogg so often. I wanna buy some items…it only in my inventory when i do a relog…i wanna wear it…i also see it only after relog.. i have a new computer…tried out bigger bandwide, tried out disabel/enable HTTP-Texture nothing helped……can anybody help me or know somethng about this issuu??

    sandrina baxton

    September 6, 2013

  • Ever since the update to the new version of Firestorm, it has been so intense on my graphics card. I have it running on low settings and my gpu still keeps overheating. Any ideas?

    Steve

    September 13, 2013

  • It is sad when you get mandatory updates that are all messed up can’t use voice on the 442 version, and on singularity’s new version no voice.. Why fix something that isn’t broke, just to give us something that is!!!!

    lisa

    October 12, 2013

  • Try contacting our support team Lisa. They can help you fix these things.

    Jessica Lyon

    October 13, 2013

  • Updated to version 4.4.2 as I was running version 4.4.0 and now I’m trapped. I can’t TP, I have no contacts, I have no groups so can’t even contact admins through SL chat now, I can’t do anything. What am I meant to do now ?

    jenny Drury

    October 20, 2013

  • Jenny, you can file a support ticket with us and we’ll get to it as quick as we can. http://wiki.phoenixviewer.com/doku.php?id=file_a_jira . I’ve no doubt the problem you describe can be resolved.

    Jessica Lyon

    October 20, 2013

  • problem i have with 4.4.2 is,

    1, when starting it gets as far verifying texture cache and doesn’t go any further, most times it takes me 4 or 5 attempts after restarting my puter.

    2, delay from keyboard to avatar when wanting to walk etc.

    3, long delays in changing clothes.

    4, I don’t have problems logging straight in with Kokua or the SL viewer.

    Be nice if you could look into, and fix these problems.

    LegsLover

    November 18, 2013

  • Is this new 4.4.2 version of firestorm a beta version? It says it is which worries me. I am having troubles with it and dont know what to do.
    Thanks.

    aphrodite macbain

    January 3, 2014

  • I have 4.4.2 (34167) And lately, it is taking forever to initialize and load up

    Cherry Asturias

    February 18, 2014

  • […] July 2nd: version 4.4.2 has been released by the Firestorm team, and Firestorm 4.4.1 has been blocked from accessing Second Life. If you have […]

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