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Firestorm Release 4.7.9.50527!

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It is that time again, folks, albeit late again! This update brings us up to date with some of Linden Lab’s latest, and there are plenty of features and bug fixes from us as well. Our RLVa users will certainly appreciate Kitty’s work to update RLVa in the viewer to version 2.0. This also becomes the first release where we are not going to insist you perform a clean install! We’ve changed things up a little bit to try to make updating easier for you. This time, just do an uninstall first, and then install the new version. We’ve documented the process HERE. We do, though, still recommend you back up your settings just in case!

NOTE 1: This release comes with a new feature from LL called JellyDolls, which renders complex avatars as a solid color. It is not a bug, and it is adjustable! More info on JellyDolls here… https://community.secondlife.com/t5/English-Knowledge-Base/Avatar-Rendering-Complexity/ta-p/2967838 More info on that is also on Inara’s blog post, linked below.

NOTE 2: We do not have a Havok version for Mac or Linux this time around, Mac because of a conflict with the RLVa update and Linux because there are too few users who use Havok for mesh uploads or Pathfinding. For those times when you need Havok functionality, you can briefly switch to the LL viewer. Sorry for the inconvenience.

Below are just a few highlights that do not represent by any means all the great stuff in this release! For a complete list see our release notes here or for a review of the highlights in greater detail, see Inara’s blog, where she does her usual fantastic write up.

Linden Lab-Specific Highlights

Fully merged up to Linden Lab’s current release 4.0.6 codebase plus some cherry-picked fixes from upstream. Version 4.7.9 includes the following new features from the Linden Lab viewer:

  • Quick Graphics — custom graphics presets. The Quick Graphics feature lets you save optimal graphics presets for all different occasions and quickly switch between them using a new top-bar pulldown.
  • JellyDolls — avatar rendering complexity controls. A new Avatar Maximum Complexity control found in graphics preferences lets you prevent expensive avatars from lagging you.
  • The HTTP Project — a complete replacement of the under-the-hood HTTP infrastructure. They provide improved performance and stability, resulting in fewer problems with high-volume operations like loading inventory.

Firestorm-Specific Highlights:

  • KDU updated to version 7.8,
  • RLVa updated to v2.0 — http://catznip.com/index.php/RLVa_2.0_Release_Notes. The main changes in this update are:
    • Added RLV 2.9 camera commands/restrictions (vision spheres not yet included due to time constraints but coming soon!).
    • Formalized documentation of the nine existing RLVa-specific commands and restrictions
    • Added five general new commands, 12 new camera-related commands and 14 extensions to existing commands.
    • Fixed a number of issues relating to folder locks (@unshared/sharedwear/detachthis/etc.).
    • Creators/scripters, please read the full release notes at http://catznip.com/index.php/RLVa_2.0_Release_Notes.
  • For photographers — new option to disable default eye movements and blinking.
  • For builders — new option to show parcel boundary lines when building above ground level.
  • For combat — avatar hitboxes are now colored in the same color as on the minimap to distinguish between  friendlies and enemies.
  • Inventory — new filter to search inventory items by transferable permission.
  • UI — new look to the pie menu and login screen.
  • Windlight — the cloud density setting now updates correctly, resulting in better-looking clouds.
  • OpenSim — increased the maximum sound length to 60 seconds; improvements to var region handling, fixed IZURLs in Inworldz.
  • Many crashes fixes, bug fixes and performance improvements.

 

Enjoy!

Sincerely,

The Firestorm Team!

  • About time on the HTTP fixes. That should take some of the load out, now if only they could look at areas with problematic legacy non-scripted content still slowing down renders (objects with textures larger than 1024×1024 textures or worse, excessive particle scripts) then we can start talking about SL improvements.

    Also I am totally waiting for the salt in regards to some people’s avatars getting Jellied.

    Rebecca Rathbone

    August 8, 2016

  • Most people will never know they “got jellied” since that is for the person viewing only. It will simply create a very negative experience for new users who have no idea what the jellies are or why they see them. As usual, it’s another way that Linden Labs discourages keeping people IN Second Life.

    Lee McKay

    August 8, 2016

  • As someone who has taken hundreds of noobs into SL for their first few hours, and seen their reactions – I vote for jellied avatars instead of lag and gray avatars, or all the avatars now with mesh heads that just have floating eyeballs for awhile until the head rezzes. Jelly avatars are a vast improvement for new user experience, IMHO.

    Grizzla

    August 9, 2016

  • Dear Lee, please explain why Linden Lab wish actively to destroy their business and profits – Lee – by making Second Life less accessible and fundamentally worse?
    If LL wished to do so, the simple answer would be to switch off all SL servers.
    I see this kind of conspiracy theory often yet it never makes any sense to me.
    LL is a commercial company with a profit motive, and no doubt several significant investors to keep satisfied.

    Marq deFaux

    August 9, 2016

  • Agreed

    Sonic the Hedgehog

    August 9, 2016

  • What Lee is saying, what many of us long time players been saying, the ideas Linden has was valid but not correct to do. Jelly is something that really isnt needed unless you in large crowds. And new players, those that I have talked with are not happy that they have this graphics mess-up. A few, even claimed they thought their computers couldn’t handle Second Life. Thankfully, you can turn off the Jelly option on your viewer, though others shall still see you as one. I assuming that Firestorm has this option to turn it off too… Still, it was a bad idea, and we are hoping Linden listens to us and removes it.

    Stacie Meier

    August 9, 2016

  • Yes, jelly dolls are great in crowds and if you use this feature in conjunction with quick graphic it’s even better. The feature is also protection against graphics crashers used by griefers. It is a great idea, and there is no reason to remove it. The problem you note is right, but it is just a lack of info, not the feature per se. They only need a notification like “some avatars are wearing excessive laggy content and they have been derendered. You can set this here [link or buton]”

    Pointer

    August 10, 2016

  • between me and you I think it’s better for new players to have avatars jellied then have avatars lagging them. A lot of people who played secondlife once and never again tell me sl was laggy

    gabzo

    August 24, 2016

  • That’s why the default jelly is fully enabled huh? Talk out of your ass some more.

    Shaggy Collins

    August 15, 2016

  • When someone tells you that you look like jelly, then you need to stop and take a look at your complexity. If your complexity is on the heavy side, but don’t want to appear as a human jelly bean to someone, then start detaching non-essential attachments. That’s the easier way to make it better.

    Relle Lovecraft

    August 17, 2016

  • And if I’ve already done that and still have complexity well above 150k? I have worked on and looked at how to lower this complexity, and the only thing that does it is if I stop using my fur avatars, go back to human, and wear ridiculously low grade clothing.
    No, thanks.

    Diomia Coba

    September 4, 2016

  • Firestorm Team,

    Hello. Thank you for the release! I visited my two favourite sims. My FPS at the laggy sim improved about 1 FPS. Yay! The other sim appears the same.

    MB: Asus Rampage IV Black
    RAM: Corsair Dominator 2133 64GB
    Dual SSD: Corsair 480GB, RAID 0
    GPU: EVGA Titan Black Hydro Copper
    Asus RAMdisk 15GB

    Cable:
    Down Up
    Dallas 331 22
    Tucson 339 23
    Reston 323 23

    Maximum bandwidth: 3000 kbps

    Janet Smith

    August 8, 2016

  • from Princess Alexis Hannah Greymyst (username sissyalex starship)—>
    oh great you had to put that jellydolls/jjellybabies thing in it !

    I for one would be royally ticked off if I was told I look like some jellybaby. I don’t thnk my avies are that complex to worry about it, but still….

    I think it gonna lead to a lot of support calls from frustrated people wondering what is going on.

    And I shudder to imagine what newbies will do when their 1st experience is seeing one of them.

    I will be either turning the feature off or setting the maximum level as high as possible.

    sissyalex starship

    August 8, 2016

  • You do understand that there is NOTHING you can set to control what someone else can see, right? Your settings only affect what YOU see, and you’ll never even know what other see unless they tell you about it.

    Lee McKay

    August 8, 2016

  • In general firestorm isn’t used by newbies (a new avatar using a 3rd party viewer is most likely an alt). Newbies use the LL viewer. And they have implemented the JellyDolls for a while now.

    PatrickR Bleac

    August 9, 2016

  • I beg to differ, I met a new person who had a problem using the offical LL viewer, I reccommended him Firestorm and he found it much easier.

    Heck I have a lot of experience in operating Firestorm and how it works and I can teach him the ropes step by step if he ever needs it. I doubt the viewer is desgined for Power Users and Advanced Users. Beacuse it still relies on some of the old school UI from Viewer 1.

    Sonic the Hedgehog

    August 9, 2016

  • When I started SL with the standard LLviewer it very quickly started looking for a better viewer. I tried several but eventually settled with Firestorm. Good updates, much better quality now. I have not had a single crash after logging more about 1000 hours using firestorm 4.7 – Thanks you for this great viewer ^^

    Poci

    August 19, 2016

  • however all the RLVa improvements sound awesome, thank you very much for those

    sissyalex starship

    August 8, 2016

  • So no Havok for Linux?

    Use the LL viewer?

    You cheapskate bastards!

    Wolf Baginski

    August 8, 2016

  • Your insults are both inapplicable to the situation and unhelpful. I understand you are upset, but do try to keep your cool, it will help your case in the end.

    Sarali

    August 14, 2016

  • I have used Linux since 1998 and Firestorm since its inception.

    I also can upload mesh and need the havok stuff for the physics. As it is, I use the 32-bit version ONLY for mesh upload and the 64 for the time I actually spend inworld, since there is and has never been a 64-bit havok-enabled version of Firestorm. I’m not about to use the LL viewer, but I’ll certainly be happy to use something else that provides the functionality that I need. The lack of a 64-bit havok for Linux has already trained me to close the viewer and load something else up. It’s not that difficult to run something else entirely after I’ve shut down the 64-bit FS.

    But it certainly looks from my end that there is no case to be argued and that this decision is already made.

    So mine shall be as well. I will not upgrade to this new version. When the current version is gone, I’ll have already migrated to something else. Singularity, perhaps? Henri’s viewer? I don’t like, and don’t mean, to sound defeatist. But one quick glance at the history of just about any multi-platform application with a Linux version will tell you why a principled user would stop using Firestorm. This decision recalls the last two decades for us and shows a disregard for the user base that already exists – under the guise of “critical mass.”

    SL is in decline in general. The FS team surely should see the writing on the wall, and they should have watched it expand when the first developer made this suggestion. There aren’t enough users as it is, on any platform.

    GC

    August 23, 2016

  • Singularity & CoolVL viewer don’t have a Havok sublicense & have never provided Havok enabled builds. V1 based viewers are GPL licensed which prohibits them ever getting a Havok sublicense.
    The only other TPV apart from Firestorm that qualifies for a Havok sublicense is Catznip as far as I’m aware.
    Exodus viewer did used to have Havok but that viewer is no longer maintained.

    Whirly Fizzle

    August 23, 2016

  • >NOTE 2: We do not have a Havok version for Mac or Linux this time around, Mac because of a conflict with the RLVa update and Linux because there are too few users who use Havok for mesh uploads or Pathfinding. For those times when you need Havok functionality, you can briefly switch to the LL viewer.

    … or just not upgrade to this version.

    Blackdog

    August 8, 2016

  • hi im trying to get this new update and its not working for me at all. like it gets to about 85.5% then the while download process stops. ive restarted my net and laptop and its still not working pllease help

    akira uchiha

    August 8, 2016

  • Akira, are you able to complete the download using a different web browser?
    Try powering off your router/cable modem for a couple of minutes & then try again.
    As far as I’m aware the download server isn’t having any problems even though it’s being hit pretty hard at the moment.

    Whirly Fizzle

    August 9, 2016

  • where exactly in graphics is this jelly setting? i updated the viewer, clean install and i can’t find it. Also the new photography stuff with fixed eyes I’m not seeing it. I see the other updates though.

    Gwen

    August 8, 2016

  • You’ll find the “jelly” setting in both Preferences and Quick Preferences.
    Avatar -> Preferences -> Graphics -> General -> Maximum Complexity.
    Or, open Quick Preferences from the toolbar -> Max Complexity.

    You’ll find the eyes setting under Preferences -> Firestorm -> Avatar -> Disable random avatar eye movements

    Whirly Fizzle

    August 9, 2016

  • I do not have a button for maximum complexity in my version of firestorm either..4.7.9.50527..

    Alex Brandon

    August 21, 2016

  • Alex, you don’t see this option? http://prnt.sc/c8u327

    Whirly Fizzle

    August 22, 2016

  • I’ve been helping test the preview of this. It’s pretty solid and definitely handles sim crossing and memory usage better. I’ve not had to use the LL viewer to fly with. Custom graphics presets is a feature I’m surprised LL came up with first. They replace a lot of what I was using quickprefs for and do it far better.

    As for Jellydolls, It’s part of LL’s code, it was going to get included. It’s not that bad. You can simply set it to no limit if you have a graphics card that can handle it. Me? I have it set to around 200k for casual standing around, beyond that, my FPS takes a noticeable hit. Most of the time, anyone over that is WAY over that. There will likely be some drama as some people realize that some of their AVs and apparel are badly overdetailed. Content creators will have to start paying attention to it and not meshing every stitch and buttonhole. Oh and flexi hair? Forget it.

    I turned off notifications from others. All my AV’s and outfits are under 150k (most are under 100k) and if somebody can’t handle that, I’m ok looking like a jellydoll to them so they don’t get lagged. I just don’t care to hear about it if that’s the case.

    Crim Mip

    August 8, 2016

  • Yaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaayyyyyyyyyyyyyyyyyyyyyyyy!!!!

    I just love updates 😀

    Leona

    August 9, 2016

  • For the love of god man… i use Linux, AND i do those things.
    So, are you guys going to add it back later in later Linux releases or what?

    Red Lust

    August 9, 2016

  • I don’t know Red, that’s up to the devs.
    You can still upload mesh without Havok. You only need Havok if you need the auto-generated physics model.
    Most creators make their own physics models rather then use the Havok physics.
    You won’t ever have been able to use Havok on Linux to view the pathfinding navmesh anyway – the viewer will just crash if you try.
    This isn’t something we can fix. LL will have to fix it in the Linux Havok blob they supply to TPVs.
    There probably isn’t much chance of that being done as LL do not support Linux now.
    There are JIRA issues for the broken Linux Havok here:
    LL JIRA: https://jira.secondlife.com/browse/OPEN-302
    Firestorm JIRA: http://jira.phoenixviewer.com/browse/FIRE-15039

    Whirly Fizzle

    August 9, 2016

  • I have the 4.7.7.48706 I’m afraid to update my firestorm version because I have some issues with the graphic card and windows 10 so you made this version for the ones with this issue. I’m not sure if this could work for us. I really don’t like to use another viewer because this one is the only viewer that really works for my blog as a photographer.

    Jenna Langer

    August 9, 2016

  • Jenna, I’m guessing you have older Intel HD graphics & had to use the “Intel fix” with 4.7.7?
    If that’s the case then 4.7.9 should run just fine for you as long as you apply the Intel fix again.
    See http://wiki.phoenixviewer.com/fs_intel_fix_32bit

    If the problem you had with 4.7.7 was something different, can you give more detail about what the problem was?

    Whirly Fizzle

    August 9, 2016

  • If you have a 4400 Intel GPU or lower, Intel has new drivers that do work now with Second Life. Just go to Intel Updates and find your Graphics card.

    Stacie Meier

    August 9, 2016

  • Thanks for the new release, I think there will be a lot of backlash over jellybabys, especially from non-humans, but it’s not your team’s fault – that is an LL stuffup. What does concern me… As a Linux user who does mesh… UMMM WHAT ABOUT HAVOK PLEASE?!

    Jayd

    August 9, 2016

  • If you create your own physics models for your mesh, you don’t actually need to use a Havok enabled viewer. Havok is only needed if you use the auto-generated physics model.

    Whirly Fizzle

    August 9, 2016

  • Well, first bug notice, the clouds slide over the sky normally for 3-4 seconds, then hyperjump – a long way left or right. Looks horrible! Absolute killer for the game to see the clouds jumping all over the sky every 5 seconds.

    Jayd

    August 9, 2016

  • Can you give me a SLURL to the location where you are seeing this happen?
    Can you also tell me whether you are using the regions windlight there or the parcel windlight or your own local windlight choice.
    Or does this happen everywhere and with all windlight skies?

    There was actually a fix in 4.7.9 for a long standing bug which caused cloud coverage not to be set correctly. So I’m curious if you are seeing the clouds correctly for the first time.
    It may also be a bug of course 🙂
    I need a test location where you can reproduce this so I can go & check it myself.

    The cloud bugs that are fixed in 4.7.9 are:
    1) https://jira.secondlife.com/browse/VWR-27052 – Cloud cover does not change with Day Cycle
    2) https://jira.secondlife.com/browse/BUG-1098 – Region Windlight – Fixed Sky Cloud Coverage reverts to 0.27 when toggling view back to region sky

    Example sky showing correctly on 4.7.9: https://gyazo.com/aea5c94836298e761729ba27b2c6b74d
    The clouds are not jumping here, it’s just the gif looping.

    Same sky on 4.7.7: https://gyazo.com/4d06ee0ac78100464ceb0e30f97873e5

    This sky has a cloud coverage of 0.63. 4.7.7 is displaying the sky as if it had a cloud coverage of 0.27, which is incorrect.

    Whirly Fizzle

    August 9, 2016

  • I just saw you filed a JIRA issue at http://jira.phoenixviewer.com/browse/FIRE-19809
    Thanks!
    No need to reply here, we can discuss it on the JIRA.

    Whirly Fizzle

    August 9, 2016

  • this release makes my framerate tank, im getting 5 fps in places where i got constant 25 to 30 in the previous version, with the same settings. even tried lower settings without result. that new jelly feature did nothing, i had avatar complexity on lowest, and my framerate would not get any better. attempted a clean install as well. menus are unresponsive, takes almost 3 seconds from button click to the menu finally showing up, with the program freezing while its doing that. i switched back to the previous viewer and everything works fine again.

    CPU: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (4044.03 MHz)
    Memory: 16329 MB
    OS Version: Microsoft Windows 10 64-bit (Build 10586)
    Graphics Card Vendor: NVIDIA Corporation
    Graphics Card: GeForce GTX 780 Ti/PCIe/SSE2

    Windows Graphics Driver Version: 10.18.0013.6881
    OpenGL Version: 4.5.0 NVIDIA 368.81

    keiyanai

    August 9, 2016

  • Keiyanai, which antivirus software are you using? Is it Webroot?

    What you are describing certainly isn’t normal. I suspect it’s possibly your security software taking a dislike to 4.7.9 but that’s really just a guess with no information about your system.

    If you want to try & get 4.7.9 working, please file a JIRA issue (http://wiki.phoenixviewer.com/file_a_jira) so we can get more detailed information from you.

    Whirly Fizzle

    August 9, 2016

  • I don’t have antivirus crazily active on my laptop (and when I do run it, it’s clean). I am having the exact same issue with frame rate tanking.

    I can’t get do stuff with JIRA until late tonight because I’m about to go in to work, but I did want to post that I’m having the same bad experience to the point that I will be reverting to the previous build after I gather information for the JIRA tonight.

    Geminai

    August 9, 2016

  • Geminai, if you can attach your logs to the JIRA issue from a session on 4.7.9 where you reproduce the poor performance problem, that would be much appreciated.
    This page tells you where to find your logs: http://wiki.phoenixviewer.com/file_a_jira#how_to_give_us_your_logs
    So, login on 4.6.9, reproduce the poor performance for at least 10 minutes and then logout and then *before* you relaunch the viewer, zip up the logs folder & attach it to your JIRA issue using More Actions -> Attach files.
    Thanks!

    Whirly Fizzle

    August 9, 2016

  • I just got home and will do that now. Thanks

    Geminai

    August 9, 2016

  • I’ll update the ticket when the issue returns. I haven’t done anything with my system since earlier, but coming home from work and logging in I cannot replicate the horrid framerate. If I had been thinking I would have packed up the logs from my earlier session that crashed, but I didn’t think of it until I had logged in.

    If the issue doesn’t replicate, that’s actually a good thing.

    Geminai

    August 9, 2016

  • Oh great!
    Glad everything is ok for you now 🙂
    I saw you had filed a support ticket so I’ll make a note on that & please let us know if the problem comes back.

    Whirly Fizzle

    August 10, 2016

  • Hey Whirly,

    Im having extremely low FPS issues, even in non-crowded areas all of a sudden with the update… Ive had my client running for a few hours tonight (actualy found this thread in a google search trying to see if it ‘might’ be a client related thing). I KNOW my client shouldnt be performing as poorly as it is right now… (im literally getting like 3-8fps), And the change happend overnight (think i did install the latest client and even changed a few options after the install). So i’ll see about uploading a Jira for you to look at after i get off for the nig ht.. then i’ll be installing a previous build on a seperate hard-drive and see how it performs. (going to go back 1 build and see if it goes back to how it ‘should’ be running)

    Aria Repine

    September 27, 2016

  • Are you on Windows 10 and did the poor performance start right after a Windows update?
    If so, it’s very likely you are suffering from https://jira.secondlife.com/browse/BUG-37795
    This is a Windows bug affecting a lot of OpenGL based apps, not just Second Life viewers.
    The Firestorm bug report is here: http://jira.phoenixviewer.com/browse/FIRE-20034

    Whirly Fizzle

    September 28, 2016

  • i am using Trend Micro Antivirus

    keiyanai

    August 12, 2016

  • 2 viruses detected upon first start up?

    general bahaviour slplugin and another one i forget what it was

    using avg

    krystalbaxter

    August 9, 2016

  • behaviour**

    krystalbaxter

    August 9, 2016

  • other one is IDP.ALEXA.51

    whats going on here?
    im not using this with this around sry but no thx

    krystalbaxter

    August 9, 2016

  • I’m afraid we cannot do anything about false positive alerts from your antivirus software.
    Are using AVG? We’ve had problems in the past with AVG and the IDP.ALEXA.51 “virus”.

    The other “general bahaviour slplugin” one is pretty common.
    A lot of antivirus software takes a dislike to the slplugin file in SL viewers.
    If you allowed your antivirus to block slplugin then your viewer will not have working media & web profiles & web search will be broken.

    If you report the false positive to the antivirus provider, they will fix the problem.
    In the meantime you may have a broken install if your antivirus has removed the slplugin file.
    If you open Search & go to the Web search tab and search is working correctly for you then you don’t need to do anything.
    If the Web search window remains blank then you” need to remove the slplugin file from your antivirus quarantine list.
    If the antivirus actually deleted the slplugin file then uninstall the viewer then reinstall it to a different path & before launching the viewer, whitelist it with your antivirus software as instructed here: http://wiki.phoenixviewer.com/antivirus_whitelisting

    Whirly Fizzle

    August 9, 2016

  • Ahh sorry, I missed you already said you are using AVG.
    Please report this to AVG & they will fix it.

    Whirly Fizzle

    August 9, 2016

  • Another user already reported this to AVG & had the following reply:

    Karthikeyan (AVG Technologies)
    Hello xxxxx,
    We apologize for the inconvenience.
    A recent update from AVG have caused this issue and AVG is working on a fix for this issue. This issue will be resolved automatically in next update. For now, you can add the program that is detected as threat to the AVG exception list. Please click on this link for the steps to add the program to exception http://avgclick.me/AddException
    Thank you.

    Whirly Fizzle

    August 9, 2016

  • thank you <3

    krystalbaxter

    August 11, 2016

  • I don’t understand this – streaming media was working perfectly fine until I installed Firestorm.

    Now it won’t work at all, no matter what I check or do – not even when I go to clubs (although sometimes their media/music will randomly work for me).

    ‘Sounds’ works just fine, but not streaming media/music.

    I even followed another comment somewhere in here that advised installed Flash for Chrome because they said it wouldn’t work in Firefox (I only use Firefox) but… a) Adobe would only let me install the player for FF and b) it fixed exactly nothing.

    Clearly it’s not a Flash Player issue when everything was working perfectly until I installed Firestorm.

    I don’t know what else to do but I’ve wasted weeks following advice from various forums and comments to no avail and now it’s just really annoying.

    PinkElephants

    November 9, 2016

  • Did streaming music/media stop working when you installed Firestorm for the first time, or when you updated to 4.7.9?
    If you were previously using a different viewer before Firestorm, does streaming music/media still work on the other viewer?

    Parcel music streams should just play out of the box. The flash plugin is only needed for certain media streams, not for parcel music.
    Can you give me a SLURL to a location/s where you can’t hear parcel music and media?

    Best thing to do to get 1-1 help for this is to file a JIRA issue (http://wiki.phoenixviewer.com/file_a_jira) so we can get yoyr system information, logs & more details so we can work out what’s wrong. This will be fixable.

    Whirly Fizzle

    November 9, 2016

  • You are getting false positives. it would be triggering on other major av’s too if there were issues and since avg is now owned by avast. it would be hitting avast users too.

    virusalert

    August 9, 2016

  • Same as Krystalbaxter above, more info:

    -Did not uninstall, just installed over. (Never had a problem in the past.)
    -On attempt to log in, AVG took hold, locked down, and removed slplugin.exe as a ‘Generic Virus’.
    -Did not immediately reboot, did some research.
    -Rebooted.
    -For the giggles, booted up Firestorm again, logged in, and it worked, with no trouble from AVG.

    ~Kami

    Kamilah Hauptmann

    August 9, 2016

  • Although, missing chunks, will attempt a fuller reinstall tomorrow.

    Kamilah Hauptmann

    August 9, 2016

  • Kamilah, if AVG removed slplugin & maybe other files then your install is broken.
    Let us know if you have any further problems after reinstalling.
    Also see my comment to krystalbaxter above.

    Whirly Fizzle

    August 9, 2016

  • Reinstall worked like a champ.

    Shortly into the session AVG popped up with the option to add the slplugin.exe to exceptions, which I did. It cited a ‘General Behaviour Detection’.

    And for info: I’m using the 32 bit Havok on Win 10.

    Kamilah Hauptmann

    August 9, 2016

  • Thanks Kamilah, sounds like you are ok now.
    Antivirus software tends to find slplugin.exe a threat because it’s an executable launched by another program (the viewer), which is a common signature of malware.

    Whirly Fizzle

    August 9, 2016

  • OK, weird. Why would detaching an AO hud cause my Complexity to rise 32 points?

    (1) Huds should not be counted in the calculations (2) If anything removing should make the complexity go down, not up. Putting it back on makes the complexity drop again. Standard Kuso Oracul AO HUD.

    Something is broken in working out these numbers that will say if one is drawn or not. This LL “feature” isn’t ready for prime time. Along with the broken clouds, bah.

    Jayd

    August 9, 2016

  • 1) Huds should not be counted in the calculations
    HUDs do not count towards your avatar complexity reading.

    Your complexity reading can vary slightly though, you’ll often see it change by a couple of hundred if you move your camera position or teleport or change group tag – anything that will trigger updates or reload mesh LODs I guess.

    As for the clouds problem, hopefully we can get to the bottom of that once I have a location to test.
    We cannot reproduce this so far but it may depend on certain windlight sky settings.

    Whirly Fizzle

    August 9, 2016

  • This is the formula used for calculating complexity http://wiki.secondlife.com/wiki/Mesh/Rendering_weight

    Whirly Fizzle

    August 9, 2016

  • Will this version fix the random detach of HUD and worn objects when detaching a specific object? I have that happening daily, usually when i detach mesh clothing or some other worn object.

    Lizbeth

    August 9, 2016

  • I don’t know to be honest. There hasn’t been a specific fix for that bug in 4.7.9.
    I certainly haven’t had it happen to me yet but I also only have that bug happen very rarely, so it’s hard to say.
    You’ll have to try 4.7.9 & see 🙂

    Whirly Fizzle

    August 9, 2016

  • It does and the situation seems worser.
    As before, after long cruises (flying or sailing with long drawing distances), my avatar looks fine in my viewer; but as I remove a layer (physics) to check (doing so seems to force an update), almost all my attachments are gone in my viewer. Before this release, I could use that workaround of turning AISv3 off in debug settings and the problem disappeared entirely in my case, but now it does nothing.
    Note: the description says it has no effect in Second Life. I don’t remember if the description was different before, however it worked and this workaround was posted by you among comments about version 4.7.1.

    Pointer

    August 9, 2016

  • AIS3 is enforced in SL started with 4.7.9 because LL will remove deprecated legacy inventory methods from the simulator in near future (“soon”), leaving you with non-working inventory and inventory loss in the worst case. That’s why you can’t turn it off anymore.

    Ansariel Hiller

    August 10, 2016

  • Thank you for the explanation. So it’s true that the workaround no longer works. And they enforced that with the bug still there. I hope they keep working on it. Ending up bald or naked after a cruise can lead to embarrassing situations if I see myself still dressed.
    For now I reduced the drawing distance, as it appears to help a little. And I’m going back to rely more on system clothes while flying or sailing, perhaps system hair too.

    Pointer

    August 10, 2016

  • Haha jelly dolls! That’s a great way to stick it to all those bloody designers who make their stuff far too high poly. Time to go back to school and learn how to do it properly!

    Anonymous

    August 9, 2016

  • You tell ’em! lol

    Whirly Fizzle

    August 9, 2016

  • Please note it is also driving away many of the designers who have supported SL for years…

    Stacie Meier

    August 9, 2016

  • If a designer chooses to leave or stop making stuff because they are now being made aware that what they made in the past had problems and they don’t wish to learn how to do it right, then good. That leaves more room for those who are doing things the right way and not causing lag for everyone using their products and everyone even in the same vicinity. People will now want to know how much a given item will add to their complexity before spending L$ on it.

    Crim Mip

    August 9, 2016

  • Good designers make optimized content both for loading and rendering.
    Those who didn’t know will improve their products now.
    Those who don’t care and keep making poor stuff, with a pointless and insane amount of triangles and put an half dozen of 1024×1024 textures on earrings, aren’t doing a good service neither to SL nor to their costumers.

    Pointer

    August 10, 2016

  • Jelly is awesome ! !!

    Usually with new FS versions I hardly notice a difference

    But this is amazingly better in lots of ways

    jolie

    August 9, 2016

  • with avis reduced to black the fps is great

    jolie

    August 9, 2016

  • With no avies at all even better, great move LL, lol!
    And yes, Arc is broken.

    zzpearlbottom

    August 9, 2016

  • Hope some day we get Vulkan API support

    Vulkan

    August 9, 2016

  • The Jelly thing is silly. The problem isn’t LL or creators, the problem is that most people don’t have a GPU to handle the load of Second Life. It was a problem when SL was first created, it’s a problem today, and it will be a problem forever.

    Linden Lab needs creators here making money and owning land. So obviously, it’s smart to “Jelly” the people who buy the best stuff, all so that someone without the proper hardware to run SL can login and not be lagged, as they wander about, sim to sim, never spending a dime. Brilliant.

    Brian

    August 9, 2016

  • Psst! The stuff that gets jellied? Not the best stuff…

    Theresa Tennyson

    August 9, 2016

  • ^ What she said….

    Whirly Fizzle

    August 9, 2016

  • And you’re wrong. People like you have always placed the blame on something other than what it really is. Most people don’t, and never have had, the hardware to run SL properly. That will never change, regardless of how many times you want to point to complexity.

    Brian

    August 22, 2016

  • I noticed the max render complexicity is 300k. I have a avatar wich is around 500k, wich I only use for myself on a empty sim. does that mean I cant see that avatar myself?

    Pan

    August 9, 2016

  • Your own avatar will never display as a jelly on your screen no matter how high its complexity.

    Whirly Fizzle

    August 9, 2016

  • IN Linden Viewer, there is the ability to have no Max Render… I am hoping Firestorm followed Lindens lead and did this also…

    Stacie Meier

    August 9, 2016

  • Yes it’s the same.
    You can disable the JellyDolls feature by moving the Maximum Complexity slider all the way over to the right so it’s set on No Limit.
    I’m guessing that’s what you meant.
    This only affects what you see in your viewer though. Other avatars may still render you as a JellyDoll if your avatar complexity is above the threshold they have set in their viewer.

    Whirly Fizzle

    August 9, 2016

  • It’s a bit too early to write some educated comments about the new release, but I can say that I’m glad that you implemented the “jelly avatars” feature. Still, you could have gone a bit further than LL did with it… I mean selecting people from the nearby list and have them fully render that way, instead of having to click on them, which is a bit annoying. Maybe on the next release? (hint hint)
    Anyway, congrats to the team and many thanks for making the best viewer of all – can’t picture myself using any other, and I’ve been running Firestorm since my second week in SL.

    MBeatrix

    August 9, 2016

  • I don’t really care that people will see me as a jelly baby, except that they may not understand that is their graphical limitation and not something I did on purpose! But oh well, old machines don’t render mesh bodies and heads well; their loss if they can’t/won’t update.

    RV

    August 9, 2016

  • Most mesh bodies don’t have an high rendering cost. Maitreya Lara is about 9k. TMP is not rated high complex either. Exile, No match, Alice Project and others offer nice and optimized hair. I saw pretty mesh avatars all dressed and accessorized with a complexity under 30k and even 20k. If your avatar complexity is 200, 300, 400k… the problem isn’t the hardware of other people, it’s you wearing something with issues or poorly made.

    Pointer

    August 10, 2016

  • The Maitreya Lara mesh body is only 5032 complexity.
    The Maitreya hands add on are 1356 each.
    The Maitreya feet are 1756 (both feet).
    So in total, full body plus hands & feet is 9500.
    I think that’s pretty good considering the high quality of the body 🙂

    Whirly Fizzle

    August 11, 2016

  • My LAQ Trinity mesh head is only 5247.

    It really isn’t that hard to keep your total complexity pretty low, even if you wear a mesh body & head if you shop smart from the good creators.

    There’s a breakdown of the complexity costs for most mesh bodies & mesh heads here: http://meshbodyaddicts.com/whatsyouraci/
    They vary a *LOT*. Some on that list have a scary high complexity.

    Whirly Fizzle

    August 11, 2016

  • Mesh avatars are not remotely customizable, the clothing is for each ‘shape’ they use, and nothing else. I’m not being a clone.
    Guess, from seeing where LL is going with all these ‘updates’, I’ll stop supporting them and play for free, and others will follow, and then they will tank, and that will be the end of SL.
    Have fun supporting this terrible decision.

    Diomia Coba

    September 4, 2016

  • Mesh avatars use to render much slower than the usual ones. On crowded areas like Franks it might take a long time to see mesh avatars rezzed (or mesh clothes) and the avatars are meanwhile either invisible or nude. I do not think that this is very useful.
    It seems to be silly to offer features like mesh etc and save money by using not enough servers as is habit in SL. Too many instances on a server cause lag, of course they do – even on almost empty regions as they are influenced by their lag causing neighbours if they are situated on the same server instance.
    Most of the lag in SL is an issue of LL not of overloaded avatars (that too but not basically) or overloaded regions and not at all of the viewers. Give the features and they will be used.
    It is much cheaper to introduce jelly dolls instead of upgrading the hardware and debugging the software …

    Acama

    August 22, 2016

  • Have to say, this update is amazing, Thx Team

    Trebor Rufus

    August 9, 2016

  • Great release FS-Team! Thanks for that!!

    As for the jelly-stuff … Reasonably, it’s a great feature, because it gives own control over what one’s graphics can handle. The problem is however, how it’s going to be utilized.

    I can already hear the “complexity police” yelling at people, see sim admittance signs “No complexity above 150k allowed!” and stern uninformed estate managers waving fists at anyone who chooses to have a more complex AV. Not that this makes any sense, just like the infamous “script police”, blaming running scripts and script time – displayed on fancy stigma boards – on everything that spells L.A.G., regardless of it’s type and technical origin.

    (Yes folks, there’s lag and there’s lag and your lag is not necessarily my lag and maybe it’s not even lag in the first place. *insert shocked emoji here* ).

    Anyway, I shall have an eye on complexity and sure, if something is pourly made in that regard, why not avoid that load. Improvement is perpetual. But I will certainly not let other people’s graphics capabilities dictate how I look. If I wanted low-poly and low-res on everything, I would go to Minecarft.

    It’s a matter of balance, as with most things in all lives.

    Jellily yours,
    PeeBee.

    PeeBee

    August 9, 2016

  • Places that enforce a maximum complexity? Avatar rendering cost / complexity isn’t a new thing at all and there places enforcing a max ARC/Complexity since a while. If you use to go to the monthly midnight madness, you can see some. That’s good in crowded places. Think if everyone uses very high complex avatars in a crowd… There isn’t just you and it isn’t just a matter of to choose to have a complex avatar or not, there is also respect for others. Your freedom ends where my nose begins. On the contrary, Jelly dolls allows anyone to almost derender you and all the unoptimized avatars around automatically, so to enforce a max complexity would be no longer necessary. You will simply look like a jelly doll.

    Pointer

    August 10, 2016

  • There has always been the option to derender an avatar or object. So I cannot see the need to have jelly dolls.

    Acama

    August 22, 2016

  • Alright… so I need to report some stuff to JIRA when I get home from work, but if anyone else is using the new 64 bit version for Windows on Win10 and experiencing my issues, please feel free to make the initial JIRA ticket.

    I’ve noticed two big BAD differences already upon installing this.

    First, I use the popular chibi avatar *NAM* Chibi. It is a Fitmesh/Rigged avatar that deforms, and changes the height of the avatar. Now the mesh doesn’t adjust height and I have to use the hover slider. I am unsure if this bug affects other rigged meshes yet so if people run in to this problem, then we start pooling in that it is a global problem that is beyond just this one avatar brand.

    Second, I am experiencing laggy second lock ups which are acting like a reduced SYSTEM frame rate. Things were beautiful and smooth on the previous build… and then when I went to close Firestorm to deal with this crap later, the program stopped running in error and had to be closed via that error message.

    Something is seriously wrong with this build and I’ve barely used it.

    Geminai

    August 9, 2016

  • I too am experiencing some FPS issues and lockups. I’ve crashed 3 times where I normally hardly ever crash.

    Will have to try the steps that Whirly mentioned to get some info out there to look into this.

    T

    Tyler James

    August 9, 2016

  • Went to x64 Havok – seems to be running better!

    T

    Tyler James

    August 9, 2016

  • Geminai, it sounds like the viewer crashed logging out of you saw an error message pop up.
    Can you remember the exact error message?
    I explained above how to add your logs to your JIRA issue. Hopefully the logout crash is captured in those & we can tell what caused it.

    As for the hover height issue with your chibi avatar, I don’t think anything was changed in that area of the code.
    I’ll need to get the avatar for testing.
    I’m guessing it’s one of these avatars? https://marketplace.secondlife.com/stores/49620
    Can you tell me which one you have?
    Thanks!

    Whirly Fizzle

    August 9, 2016

  • Can you also check both your Hover setting & your Hover Height setting – these settings are not the same.

    Wear the shape you usually wear with your chibi avatar.
    Edit the shape -> Body -> Hover -> Set this to 50 (default).
    Right click your avatar -> Appearance -> Hover height -> set this to 0.0 (default).
    Then wear the Chibi avatar. Does that fix the problem?

    Whirly Fizzle

    August 9, 2016

  • Thank you for the help on that one! I don’t know how or why, but my shape changed to 51! Looks all good there. Such a weird issue to suddenly happen.

    As for the logs of my crash earlier, I’m sorry I logged in since then in an attempt to replicate the issue and get new logs. Though two times earlier I experienced wicked fps drops and one crash, now everything is fine. That’s a really good thing! Maybe the system was just getting used to things and making new entries or something. Thank you for your time.

    Geminai

    August 9, 2016

  • Well, once again all credit to the FS developers team, and this time BIG thanks to Kitty for all the hard work she has put into bringing RLVa up to 2.9 equivalence. It’s been a long time coming, but Kitty’s issues and the scale of the work involved have made that inevitable. This seems like another fine viewer and the upgrade installation was absolutely seamless. ThankYou A/all.
    Oh and if ARC IS broken, I assume that LL MADE it broken (SNAFU).

    Pony

    August 9, 2016

  • You simply set aside MAC havoc users? Thanks.

    Darkwox

    August 9, 2016

  • Unfortunately the Mac viewer will no longer compile with Havok because of recent changes to the viewer codebase.
    This is a problem that needs to be fixed in the Havok code, which we do not have access to.
    The Havok library needs to be rebuilt with -stdlib=libc++ on OS X.
    We are waiting on Linden Lab to do this & Oz Linden said this would be done fairly soon.
    So this is just a temporary delay.
    For details please see https://jira.secondlife.com/browse/OPEN-316

    Whirly Fizzle

    August 9, 2016

  • i see 4 SLPlugins

    SLPlugin [388]

    Code Type: X86 (Native)
    Parent Process: Firestorm [334]
    User ID: 502

    Date/Time: 2016-08-12
    OS Version: Mac OS X 10.8.5 (12F2560)

    VM Region Summary:
    ReadOnly portion of Libraries: Total=189.4M resident=99.6M(53%) swapped_out_or_unallocated=89.8M(47%)
    Writable regions: Total=206.2M written=1616K(1%) resident=3620K(2%) swapped_out=0K(0%) unallocated=202.6M(98%)

    REGION TYPE VIRTUAL
    =========== =======
    CG shared images 128K
    CoreServices 4792K
    MALLOC 41.4M
    MALLOC guard page 48K
    Mach message (reserved) 8K reserved VM address space (unallocated)
    Memory tag=242 12K
    Memory tag=249 156K
    Memory tag=255 19.2M
    Memory tag=255 (reserved) 12K reserved VM address space (unallocated)
    Memory tag=35 6224K
    Stack 201.4M
    VM_ALLOCATE 16.9M
    __DATA 8080K
    __DATA/__OBJC 200K
    __IMAGE 528K
    __LINKEDIT 32.6M
    __OBJC 1712K
    __OBJC/__DATA 44K
    __PAGEZERO 4K
    __TEXT 156.7M
    __UNICODE 544K
    mapped file 97.9M
    shared memory 308K
    =========== =======
    TOTAL 588.5M
    TOTAL, minus reserved VM space 588.5M

    Updated SLPlugin for Mac
    Tonya Souther
    SLPlugin for Mac is buggy ?

    b

    August 11, 2016

  • b, it’s perfectly normal to have 4 slplugins running on the system when logged in with any SL viewer. The viewer spawns & culls slplugins as needed.
    A new slplugin will be spawned each time you open a profile (to load the web components), open search (needed for web search), open an internal web browser, open the destination guide, have parcel media playing, you are near any MOAP content etc.
    The viewers have worked this way ever since webkit was added back in Snowglobe.

    Whirly Fizzle

    August 11, 2016

  • Thank goodness we don’t have to do a clean install I absolutely hate that so thank you very much.

    Morgance Amber-Fire

    August 9, 2016

  • Query: Why does the new login screen look like ‘Babys first website’ I mean it looks like it was designed for the partially sighted.

    It’s truly a hideous look. I would like to know if theres a way to make the buttons on it take up less space than my cellphone, customisation option maybe?

    Sosi

    August 9, 2016

  • We have actually had some really nice feedback from users with sight problems about how much easier the login bar is for them to use now.

    If you do not like the new look login panel, you can revert to the old look.
    Activate the Advanced menu in the top menu bar of the viewer with CTRL+ALT+D.
    Advanced -> Show Debug Settings -> FSUseLegacyLoginPanel -> Set this to TRUE -> Relog.

    Whirly Fizzle

    August 9, 2016

  • As someone whose sight is slowly but surely getting worse with age. I love the new larger sized info on the start screen. Thank you for that.

    Now if someone can find some time, this additional feature request would be awesome http://jira.phoenixviewer.com/browse/FIRE-9639

    minetheree

    August 10, 2016

  • i have set my maximum complexity to the max but still the world appears like this https://gyazo.com/dcbc899430ce4e5a753048540f0b4998 to me after i updated firestorm to this version

    Hayabusa

    August 9, 2016

  • It’s hard to tell from the image what’s wrong or how that scene is supposed to look.
    Can you explain in more detail what the problem is?
    Is it the grid lines on the blue texture in the background? Though that may be the intended look.
    Are the textures corrupted on the dragon? Hard to say if that’s the design of the dragon or a problem with rainbow speckly textures.
    The image does look somewhat grainy, but it’s hard to say if that’s just the image quality or you are using custom ambient occlusion settings or something else.
    The Maximum Complexity setting will only change whether you view other avatars as a JellyDoll or not. It won’t affect rendering of non-avatar objects in the scene.
    Is that dragon an avatar or a statue?

    Whirly Fizzle

    August 9, 2016

  • Ever since updating just now I’ve been having major problems regarding attaching/detaching objects, tattoos and alphas. I seem to be able to change some items, where others either won’t attach at all or attach and then don’t let themselves be detached. Same with alphas and tattoos. It forces me to turn off the viewer and log in again to take off one or two things, just to have it happen again.
    Also having an error as soon as I turn off the viewer, it freezes as the logging out begins and then crashes and comes up with “Firestorm has stopped working”.

    Ren

    August 9, 2016

  • Ren please can you file a JIRA issue (http://wiki.phoenixviewer.com/file_a_jira) so we can get your logs & see why the viewer is crashing at logout.

    Whirly Fizzle

    August 9, 2016

  • I am having the same problem with nothing detaching until I relog. Once I log back, if I tried on multiple outfits, every outfit is back on me and I have to detach them again. It even takes a few minutes just to detach my heels.

    Laceyrein

    August 13, 2016

  • Also getting the same error when I log off asking me to Close Firestorm

    Laceyrein

    August 13, 2016

  • Do either of you have RLV enabled?
    If so, try disabling RLV & relogging & see if this fixes the problem.

    Whirly Fizzle

    August 14, 2016

  • As always, Firestorm have never let me down, only makes the sl experience better with all the tools one would never find in a sl viewer. Still hoping and praying for a Firestorm mobile viewer(free of charge). Keep up the good work!

    Callie Hareshide

    August 9, 2016

  • I downloaded the new Firestorm. Uninstalled the previous one completely (even the folders left behind in the “users” section). Restarted my pc, did a registry cleanup. So far, standard procedure for me when updating.
    BUT… when I tried to install the new file, it wouldn’t. I got the message “A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine.” And it would stop installing. Any idea how I can solve this? Thanks 🙂

    Butch Diavolo

    August 9, 2016

  • *sigh* I am so sorry for jumping the gun so to speak. I suddenly realised that I had forgotten to update my nVidia drivers. As soon as I had, Firestorm installed without problem.

    Butch Diavolo

    August 9, 2016

  • Glad everything is okay now Butch 🙂

    Whirly Fizzle

    August 9, 2016

  • Open Sim grids needs creators, it is time for those unhappy in how LL deals with its customer base to try Inworldz or Hypergrided connected Kitely.

    zzpearlbottom

    August 10, 2016

  • I agree the part about the https://www.kitely.com/market

    While it has been growing very well, it is a good idea to point to it in order for the creators to make even more money.

    minetheree

    August 10, 2016

  • And btw i don’t give a fuck about the jelly bean feauture cause i make sure my Arc was lower then 50000 for long, and i do use mesh body and head and hair and eyes and feet and hands lol.
    And it is obvious that now the creators who will state the Arc of their products will have much more clients, so it is time to drop those that dont give a fu**** about customers for those who do and state the Arc of their products, even if Arc is broken by LL obviously, not by Firestorm, lol.

    zzpearlbottom

    August 10, 2016

  • Thank you Firestorm team! *hugs*

    VolmarrGoth Vollmar

    August 10, 2016

  • I love the 60 second sound limit as sounds are one of my virtual hobbies.

    I love love love the new graphics presets. That makes it tons easier for me as I often take photographs. It additionally shaves some seconds of that I used to do to set up my graphics for those. (pulling up the preferences and such).

    My computer is kinda mid-range and ultra graphics pushes it a bit.

    minetheree

    August 10, 2016

  • Woot, this version fixed my problem were my graphics card was heating up instantly from 38c to 55-60C it now stays around 38-42C like old versions! Good Job Firestorm team, happy user here!

    A Sl User

    August 10, 2016

  • Why does my avatar change complexity … one minute it says some avatars may not see me correctly, then it says they can, then they cant, and all Im doing is standing there?

    stormie windlow

    August 11, 2016

  • This doesn’t necessarily mean your avatar is changing complexity.
    Other avatars entering & leaving the region on Jelly enabled viewers will cause you to see those notifications as the percentage of users who can & cannot render your avatar changes.

    Whirly Fizzle

    August 11, 2016

  • ack, delete that comment, its in the wrong place, will go to Support..thanks

    stormie windlow

    August 11, 2016

  • Just do what I did and throw enough $$$ into a PC and connection that client side lag and running on Ultra with no limit isn’t a issue even at busy clubs like Muddys. Having said that, I do wonder if this whole “jellydoll” avatar complexity number will turn into another “dram feature” like the lookat crosshairs did. Time will tell. ♥ u all! Ziggy

    Ziggy Alcott

    August 11, 2016

  • Thank you for all that you do 🙂 I only prefer to use firestorm because it makes SL so much better and more fun. I appreciate Everyone who keeps it going. Keep up the great work!

    Exandir

    August 11, 2016

  • dunno why but getting some serious issues with this new version. lots of texture dumping and crashes in places i’ve never had any issues prior. i’m running a Nvidia 960 with an i7 quad core so its definitely not a computer issue. i finally had to just switch back to the last download and haven’t had any problems since!

    Cailin Beorn

    August 11, 2016

  • I can only take a guess what’s wrong without more info.
    Did you accidentally download the 32bit version of Firestorm?
    The 32bit viewer versions do crash from out of memory quite frequently, plus you will be limited to 512MB texture memory on the 32bit versions & much more likely to be hit with texture thrashing.

    Whirly Fizzle

    August 11, 2016

  • After my experience with 4.7.7 I am literally Scared to update. Before 4.7.7 was “forced” on me, I had no problems and little crashes. I was forced to update to 4.7.7 last month have had non stop problems with freezing, crashing, and not responding in places I never had that problem in. I can’t even have my web browser open while logged in SL anymore or I’ll freeze, not respond and crash. So I am VERY reluctant to update and am VERY VERY Unhappy with FS and LL right now for installing features that are not needed, just desired because all the computer geeks want to have cool computers. Until I know these problems are not happening on someone that does not have a super computer

    VampKat Haven

    August 11, 2016

  • @VampKat Haven 4.7.9 is actually a much better update, for most users. As the new JellyDoll’s function actually does improve, some of the issues with lag. As well as that a lot of the locking up, that I also experienced with 4.7.7 when I was beta testing it. has actually gone away on 4.7.9. But just like Jessica pointed out, it is not being forced upon you. and you are more then welcome to go back to one of the older viewers. As Firestorm keeps 3 active builds. The current and two older viewers versions, for those who have problems with the current build before the 4th build is put on the chopping block. But please give 4.7.9 the benefit of the doubt, and give it a try if you do not like it and it does not preform better for you then 4.7.7 then you can always go back two one of the two older builds not due for the chopping block.

    animorf Kawadias

    August 11, 2016

  • If you are still having the same problem after updating to 4.7.9, then please file a JIRA issue (http://wiki.phoenixviewer.com/file_a_jira) & support will help you find the problem & hopefully fix it 🙂

    Whirly Fizzle

    August 11, 2016

  • Is there any way to disable the pop-up messages about complexity? My eyes are attracted to movement and I am already getting irritated by it. I’ve turned the rest of complexity off (I do not care how others see my AV, I build them for myself and friends) so I really do not need the constant reminders every time I swap outfits.

    Maklin Deckard

    August 11, 2016

  • Yes you can 🙂

    To disable only the notifications reporting that other avatars may not render you or now everyone sees you correctly, go to Preferences -> Notifications -> Alerts.
    In the top section, select “Warn me if my avatar complexity may be too high” & move this into the “Never Show” section at the bottom.

    To disable the notifications informing you of your new complexity reading each time your complexity changes:
    * Activate the Advanced menu in the top menu bar with CTRL+ALT+D.
    * Advanced -> Show Debug Settings -> ShowMyComplexityChanges
    * Set ShowMyComplexityChanges to zero to disable all notifications.

    Whirly Fizzle

    August 11, 2016

  • next 10hrs wasted with buggy Updated FS
    Many crashes fixes, bug fixes and performance improvements. = BS

    if ur on Mac OS X 10.8.5

    USE :

    Phoenix-Firestorm-Release-4-7-5-47975.dmg
    SL 32bit Havok: Click to DOWNLOAD
    SHA1: 9604B6EE2E074A836C545AEE864E005AB72DA51B
    or
    Firestorm-473

    b

    August 11, 2016

  • What problems are you actually having? You didn’t say apart from you had 4 slplugins running (which is normal).

    Whirly Fizzle

    August 11, 2016

  • ok tx Whirly Fizzle 🙂

    TOTAL, minus reserved VM space 588.5M

    Whirly Fizzle

    b, it’s perfectly normal to have 4 slplugins running on the system when logged in with any SL viewer. The viewer spawns & culls slplugins as needed.
    A new slplugin will be spawned each time you open a profile (to load the web components), open search (needed for web search), open an internal web browser, open the destination guide, have parcel media playing, you are near any MOAP content etc.
    The viewers have worked this way ever since webkit was added back in Snowglobe.
    reply

    What problems are you actually having? You didn’t say apart from you had 4 slplugins running (which is normal).
    reply

    problem : all is GRAY, fully laggy
    log in to Mac OS X 10.8.5, then test it too

    so….
    for mac USE Phoenix-Firestorm-Release-4-7-5-47975.dmg
    SL 32bit Havok: Click to DOWNLOAD
    SHA1: 9604B6EE2E074A836C545AEE864E005AB72DA51B
    or
    Firestorm-473

    Mac OS X 10.8.5 : DO NOT BLOCK V.4-7-5 EVER
    TY !

    b

    August 26, 2016

  • Which antivirus & firewall software are you using?
    Do you happen to be using Webroot?

    Whirly Fizzle

    August 26, 2016

  • for mac USE Phoenix-Firestorm-Release-4-7-5-47975.dmg
    SL 32bit Havok: Click to DOWNLOAD
    SHA1: 9604B6EE2E074A836C545AEE864E005AB72DA51B
    or
    Firestorm-473

    Mac OS X 10.8.5

    b

    August 11, 2016

  • Does anyone know if there is a possibility to get rid of that annoying jellydoll notice every few minutes? It’s totally useless because I have everything on max anyway and I don’t care if others can see me or not.

    Kyla

    August 12, 2016

  • Yes you can

    To disable only the notifications reporting that other avatars may not render you or now everyone sees you correctly, go to Preferences -> Notifications -> Alerts.
    In the top section, select “Warn me if my avatar complexity may be too high” & move this into the “Never Show” section at the bottom.

    To disable the notifications informing you of your new complexity reading each time your complexity changes:
    * Activate the Advanced menu in the top menu bar with CTRL+ALT+D.
    * Advanced -> Show Debug Settings -> ShowMyComplexityChanges
    * Set ShowMyComplexityChanges to zero to disable all notifications.

    Whirly Fizzle

    August 12, 2016

  • Yes, you can turn that off in the debug settings: ShowMyComplexityChanges
    Set the value to 0

    I have Windows Vista too, and had this in 4.7.7 and yes, still 4.7.9
    It is a Vista issue, also recreates on the Linden Viewer for me.

    Saw it was listed in known issues when checking the release notes for FS 4.7.9

    Zoey

    August 12, 2016

  • is the jelliedolls you all are talking about the green people

    Ivy

    August 12, 2016

  • Yes 🙂
    Though not all of them will be green. You’ll also see red, purple, brown people etc.
    The colour that a certain avatar will render when they are a JellyDoll depends on the first character of their UUID.

    Whirly Fizzle

    August 13, 2016

  • Since pervious and lastest Firestorm updates, I have a problem, which I can’t fix in anyways: every time I am loging on, I have a message :
    “SLPlugin.exe has stopped working”.
    I never had this before 2 last updates.
    I “allowed” SLPluging on my Anti-virus and my Firewall – it has not change anything. I don’t know what to do.
    I have Windows Vista

    Melody

    August 12, 2016

  • There’s nothing you can do to fix this, it’s a known bug on Windows Vista only. The only current fix would be to update to at least Windows 7.
    For details see: http://jira.phoenixviewer.com/browse/FIRE-18045

    The “SLPlugin.exe has stopped working” messages are actually harmless, they are just annoyingly spammy.
    You should actually have working slplugin & working media.
    SLPlugins are constantly being spawned & killed by the viewer. For some reason on Vista each time an SLPlugin is culled, you will see an “SLPlugin.exe has stopped working” message.

    This will need a code fix in the viewer, or a fix from CEF.
    I doubt CEF will fix it though because they stopped supporting Vista at the same time as XP.

    Whirly Fizzle

    August 12, 2016

  • Thank you, Whirly.
    And you know what ? Incredible : my Farestorm folder on my computer is empty ( program files (86x) I installed SL viewer too, and I see all SL stuff into it’s folder.. I deleted SLPlugin.exe and SL viewer is still works, without sending the message about SLplugin.exe…
    But Firestorm folder is totally empty, though my “hidden files” are visible… How such thing is possible ? :O

    Melody

    August 12, 2016

  • If you mean the Firestorm install folder appears to be empty, it can’t be or the viewer wouldn’t run 🙂
    Did you maybe choose a custom install path?
    If you installed the 64bit version of Firestorm, the default install folder is C:\Program Files, not C:\Program Files (x86)

    The LL viewer is 32bit only & by default it will always install into C:\Program Files (x86)

    If you deleted your slplugin.exe file out of the LL viewer install folder, you will have broken media. No inworld media will play & you will be unable to view any profiles or use search.
    You don’t want to delete slplugin.exe 😉

    Whirly Fizzle

    August 13, 2016

  • I’ve had a problem on the 64 bit version , my texture memory buffer was set at 1024 on the new viewer but all my texures were blurring. I re-installed the old viewer and it turned out the MB was set right at the bottom instead of 1024. However on the new viewer it was saying it was at 1024. Someone told me that other people have had this problem as well , is this correct ?

    Simon Seurat

    August 12, 2016

  • Yeah this could be a bug & it needs looking into.
    Changes were made on 4.7.9 to do with how much texture memory you are allowed to set.
    4.7.9 64bit versions now allow you to set up to 2048MB texture memory if your card has at least 4 GB memory.
    If your card has 2 GB memory, you should be able to set up to 1024MB texture memory in the viewer.

    We have had a few reports on 4.7.9 that this is bugging out, mostly on systems with AMD graphics. The texture memory is being clamped at a really low value on certain systems.
    One user found that the cause appeared to be the latest AMD graphics drivers, After she rolled back to the previous driver, the problem was fixed.
    I don’t suggest you roll your driver back yet though.
    Can you file a JIRA issue (http://wiki.phoenixviewer.com/file_a_jira) so we can get your full system information & viewer logs.
    THis is most likely fixable for you by changing a debug setting in the viewer (to disable WMI probing) on 4.7.9, but I want to get your logs first to see whats causing the problem 🙂

    Whirly Fizzle

    August 13, 2016

  • I had download this new version and I had Green people. How can I download this and not have the green people.

    Ivy

    August 12, 2016

  • LOL

    Ziggy Alcott

    August 12, 2016

  • Ivy,

    Hello. You can read the instructions? Here is how to set your maximum complexity so you do not see any jellydolls (“green people”):

    Open Preferences (Ctrl p); Graphics tab; General tab, then set Maximum complexity to “No Limit”.

    Enjoy.

    Janet Smith

    August 13, 2016

  • I am using Linux. I see pathfinding characters still moving with the new viewer. What is it exactly that does not work for me anymore regarding pathfinding?

    Harald

    August 12, 2016

  • The only part of pathfinding that Havok is needed for is viewing the Navmesh, which is really only needed if you are creating your own pathfinding characters or debugging problems with the navmesh on the region.
    Build -> Pathfinding -> View/Test -> Tick Navmesh.

    This actually never worked on Havok enabled Linux builds because the Linux Havok blob was always broken. The viewer would just crash attempting to render the navmesh.
    This is something only LL can fix in the Havok blob that they supply to TPVs for Linux.
    Bug reports:
    LL JIRA: https://jira.secondlife.com/browse/OPEN-302
    Firestorm JIRA: http://jira.phoenixviewer.com/browse/FIRE-15039

    Whirly Fizzle

    August 13, 2016

  • Thank you, Whirly:)

    Harald

    August 13, 2016

  • Whirly, thank you. I found Firestorm install folder.
    I play SL on Vista and seems like the last (and the previous) versios of Firestorm don’t work properly on Vista :((
    Allprevious vrsions of it were OK though

    Melody

    August 13, 2016

  • Yeah the Vista problems started with the CEF changes in 4.7.7 when webkit was replaced with the Chromium Embedded Framework.
    As far as I’m aware though, the only problem specific to Vista is the frequent “slplugin has stopped working” popups.
    Vista is on borrowed time though. CEF. Chromium & Chrome web browser have stopped supporting Vista & if/when CEF gets updated in the SL viewers, Vista will most likely not be able to play any media content, including the ability to use search & see web profiles.

    Whirly Fizzle

    August 14, 2016

  • I wonder if anyone else is finding that the new version of Firestorm for 64 bit Windows is uploading multiple duplicate photographs to their Flickr feed? It happened several times yesterday and left me having to delete lots of duplicate photographs.

    Avariel Falcon

    August 14, 2016

  • That actually happened to me multiple times one day on an internal build of the viewer before it even went to preview, but then I couldn’t reproduce it again after I relogged. I put it down to connection issues at my end or problems at Flickrs end but if others are having the same problems then yeah, it could be a new bug.
    Each time it happened, the viewer actually told me there was a problem posting to Flickr, yet the shots posted multiple times.

    Whirly Fizzle

    August 17, 2016

  • While all of the improvements look awesome, i will, as usual, be waiting for a few weeks to make sure all the bugs get shaken out of this version. If in that time, nothing major has triggered a new release, i’ll upgrade. I’ve had to reinstall it too many times to be trigger happy with new mods lol. But I am very much looking forward to trying out all the new stuff.

    ScarlettRoseKincaid

    August 14, 2016

  • What should I undress for you, Mr. Linden?!
    http://img5.fotos-hochladen.net/uploads/frauito2016szxf6h47i8.png

    Ms. Ito Hotaru

    August 15, 2016

  • Please post a naked pic also with complexity so we can weigh the pors vs cons 🙂

    Ziggy Alcott

    August 15, 2016

  • As always, thanks to everyone at Firestorm for their time, dedication and generosity. Since installing the latest version, I have a consistent minor problem. When I log out, about 50% of the time everything freezes and I get a ‘Not responding’ error message. When this happens, half the time the program closes anyway a few seconds later, but half the time I have to go through the Ctrl/Alt/Delete routine. I use two computers, one running Windows 7 and one running Windows 10. The same problem occurs on both computers. It’s hardly a major issue, but irritating nonetheless – especially if I’m about to get caught! Ahem…

    JoshRyder

    August 15, 2016

  • We have had others reporting that 4.7.9 is taking a lot longer to logout then earlier versions.
    We don’t actually have a JIRA issues filed yet from someone who’s having this problem though. If you could file a JIRA issue, that would be awesome.
    http://wiki.phoenixviewer.com/file_a_jira
    We can get your viewer logs & see at what stage of logout the viewer is hanging.

    Whirly Fizzle

    August 17, 2016

  • I love everything about this new version except for one annoying issue. I don’t like the constant harassment message about my avatar complexity level. I would like for the next version to have a setting that allows you to turn off that nag message. Everything else in this release is excellent. Thanks Firestorm Team for another great viewer release.

    VolmarrGoth Vollmar

    August 16, 2016

  • The facility to turn off the nag message already exists in this version of the viewer. See upthread for instructions.

    JoshRyder

    August 16, 2016

  • Heya Volmarr,

    You can already disable the avatar complexity notifications.

    Setting the ‘Warn me if my avatar complexity may be too high’ alert to “Never show” will disable the alerts giving you feedback about if your avatar is fully rendered to everyone on the region or whether some avatars are rendering you as a JellyDoll.

    To disable the other avtar complexity notifications, please do the following:

    Activate the Advanced menu in the top menu bar using CTRL+ALT+D.
    Advanced -> Show Debug Settings -> ShowMyComplexityChanges -> Set this to Zero.

    Does that work for you?

    Whirly Fizzle

    August 17, 2016

  • Garbage update.
    Super high cpu and memory usage, constant slow down and slow everything else

    Silykat

    August 17, 2016

  • It seems like there is a bug in this new version. Three or four times tonight I’ve had a pop-up saying “an error in firestorm” has made it stop working and to please close firestorm. I had firestorm on the lowest graphics setting, jelly dolls…

    Eliza Cabassoun

    August 18, 2016

  • Please can you file a JIRA issue (http://wiki.phoenixviewer.com/file_a_jira) so we can get your logs to see why you are crashing.

    Whirly Fizzle

    August 25, 2016

  • Well here’s my opinion the new Firestorm BLAH!!!! that’s what I think of the new version I will tell you why. Because of the fact that it closes on it’s own and the jellydoll stuff is completely utterly useless. And, I top of that I don’t really go to really big crowds that much because i am noticing memory leaks in the new firestorm. it uses up all my memory on my computer and I have 8 GB of ram. So, going to places with big crowds causes my computer to freeze up badly. I suggest figuring out how to fix the memory leaks before it does some damages to computers.

    Patrick

    August 20, 2016

  • I agree. The jelly dolls feature was said it would help with lag, yet it still will lag the crap out of you at for example shopping events. Or being at parties. Some of my friends had even more crashes than with previous version. Sorry, in my opinion, this has failed.

    Zoey

    August 22, 2016

  • If the viewer is crashing (closing on it’s own), can you file a JIRA issue (http://wiki.phoenixviewer.com/file_a_jira) so we can see why you are crashing.
    If the viewer is using 8 gig of your RAM, that certainly isn’t normal. Please file a JIRA issue so we can investigate what’s causing the problem.
    Note: If you have full res textures enabled, disable that setting. Lot’s of “help” notecards passed around recommend enabling this setting, which will do nothing more then give you a great big memory leak & it should never be enabled apart from by developers needing to reproduce a memory leak for debugging purposes.

    Whirly Fizzle

    August 25, 2016

  • This 4.7.9 have AISv3 Coro have random detach in meantime. and There’s Infamous Avatar Rendering Cost Pop ups popped unless disabled on Debug Menu. with Firestorm Unexpected Crash. better I’ll doing an Rollback to 4.7.7 Version. 🙂

    Kousara Virginia Kirino

    August 21, 2016

  • Is it possible to have a version without that ridiculous RLV rubbish in the future? Unnecessary bloat of the viewer, and now it even starts eating into proper functionality (Havoc). It also simply annoys me having to read about “new functions” to enslave avatars.

    Thomas Galbreus

    August 21, 2016

  • Does it annoy you if you drive past a BDSM club, gay bar or sex shop in RL? Not that RLV is only used for sexual purposes, mind you. There are all kinds of role play environment that benefit from this functionality, from the jail cells of a Western town to a medieval prison dungeon. I just mean, if you’re averse to sex and kinks, life here on Planet Dirt must be hell for you.

    Ishtara

    August 21, 2016

  • good point!

    BlockMute

    August 24, 2016

  • I think a good case could be made for having a version without the RLV code for those of us who don’t care to use it. That wouldn’t affect you at all. I never enable it myself and would be just as happy if it wasn’t there taking up extra memory.

    Crim

    September 3, 2016

  • I love erotism, but I am old-fashioned to the extent that I tend to respect women.

    Thomas Galbreus

    September 10, 2016

  • So I teleported around a bit and checked people’s avatar complexity. Based on what I’ve seen, I’d like to set the complexity slider to 500k. Most nude avatars with mesh genitals and some jewelry are in the 250k-400k range, and I need to able to see those. But I’ve also seen ridiculously complex avis above 500k, and I could do without them. Now, how do I set the slider to this value? It jumps from 340k to “No Limit”.

    Ishtara

    August 21, 2016

  • You can set the debug setting RenderAvatarMaxComplexity to 500k.
    CTRL+ALT+D to activate the Advanced menu in the top menu bar.
    Advanced -> Show debug settings.

    Whirly Fizzle

    August 22, 2016

  • Thank you!

    Ishtara

    August 27, 2016

  • Here is something for your next TPV Meeting… Why is it that something gets implemented, that gives the constant annoying SLplugin popups from a company that (was said here earlier) stopped supporting Windows Vista and probably not going to fix this.

    Yes, it also happens on the Linden Viewer. Linden Labs still does support Windows Vista. And yeah, I am going to get Windows 7 soon since it was said that is the only option to solve something that this other company should fix. (Which I find a bit unacceptable to shovel a problem onto Vista users. That is not what I call, support.)

    Zoey

    August 22, 2016

  • Well, to be fair, when webkit was replaced by CEF in the viewer, CEF hadn’t announced they were pulling Windows Vista support.
    The version of CEF currently used in the viewers (already outdated) does still support Vista.
    I don’t know whether the Vista slplugin problem can be fixed in the viewer code or whether the fix would have to come from CEF (which won’t happen now they removed Vista support).
    I also don’t know if or when CEF will be updated in the viewers to a version that doesn’t support Vista at all.
    I imagine CEF will be updated sooner rather then later to stay on top of security fixes though.

    Whirly Fizzle

    August 26, 2016

  • OMG whatever changes you made FIX THEM! I am constantly losing my huds, my ears, my jewelry, and a lot of times, when I re-log I end up back in an old outfit complete with different color nails, and everything I just adjusted back to un-adjusted. I HATE THIS UPDATE with a passion!!!! Jelly babies is bad enough (punish the ones trying to look good, and NO not in nub items but brand new high quality event items) but this update is a pure nightmare! Going back to old version until you figure out what you’re doing!!

    FeatherIceglimmer

    August 22, 2016

  • As for random detaching, you are right.
    About the rendering cost, if they have such an awful rendering cost, they aren’t high quality, they are only heavy unoptimized (“laggy”) stuff, attempting to compensate (not knowing or not caring for good techniques) trying to look pretty by exaggerating the triangles. That’s really poor quality manufacturing. A game designer working in that way would be fired.

    Pointer

    September 5, 2016

  • I am finding this version to be one of the worst..
    Also talking to friends and many others using this version.. even after uninstalls and reinstalls.. the Voice does not always connect or drops , says It has difficulty connecting to voice server .. randomly crashes and also Crashes sometimes on Teleports.

    Royce Sommer

    August 24, 2016

  • The voice problem, where you sometimes get the “We are unable to connect to the voice server” message at login is a known issue.
    I filed a bug report for this on the LL JIRA (the bug affects all viewers with coroutines + the new voice version): https://jira.secondlife.com/browse/BUG-20075
    When this happens, if you disable voice from Preferences -> Sound & Media -> Voice -> Enable voice, and then re-enable voice, voice should connect & remain stable for the rest of the session.

    Can you file a JIRA issue so we can get your logs to see why you are crashing: http://wiki.phoenixviewer.com/file_a_jira
    Note that if you are getting disconnected (You have been disconnected from Second Life, View IM/quit), rather then crashing, especially on teleport, if you are only getting disconnected when attempting to teleport out of a certain region, that region likely has caps fail (which will also cause voice to not connect for anyone logging into that region). If this sounds like the problem then that region needs to be restarted to fix it.
    If the viewer is actually crashing to desktop rather then being disconnected, we need your logs to know what’s causing it.
    Thanks!

    Whirly Fizzle

    August 25, 2016

  • This version is awful, not to say something worse. It is always crashing and the search doesn’t work (when you search it shows the list and then turns black, and yes, firewall is allowing slplugin.exe and all that jazz). waiting anxiously for a new update.

    BlockMute

    August 24, 2016

  • Can you file a JIRA issue? http://wiki.phoenixviewer.com/file_a_jira
    We need to get your viewer logs to see why you are crashing.

    If search is initially loading contents, the slplugin isn’t being blocked by your antivirus, it sounds like slplugin is crashing. Again, viewer logs should give a clue about what’s going wrong there.
    Do you happen to be using Windows Vista? We have known slplugin problems on Windows Vista.

    Whirly Fizzle

    August 25, 2016

  • I have the same problems with crashes on this one. I rarely ever crashed on any previous Firestorm updates, but this one causes at least 3 a day. No warning, just poof!, and SL is gone. I’ve tried changing every setting I can think of, and nothing works (I’ve been around since SL began, so I’m pretty adept at tweaking as needed).

    Anyway, I will be going back to the previous version. The viewer works great besides the random no warning crashes, so hopefully the next update will work better with my computer 🙂

    Greg

    September 9, 2016

  • Ugh can’t win, went back to 4.7.7 and my friends and myself kept ending up with black faces and torsos. Went back to this update and day one lost all my damn huds again..Seriously you had better be working on a new update like right now, because this one is FAIL in sooooo many ways!!!

    FeatherIceglimmer

    August 25, 2016

  • On 4.7.7, make sure you have Hardware Skinning ticked in Preferences -> Graphics -> General.
    If Hardware Skinning is unticked, a lot of the rigged mesh bodies & heads will have black or white patches on the applier layers. We can’t actually do anything about that, those items must have Hardware Skinning enabled to render properly. Most rigged mesh will look pretty ugly without Hardware Skinning.

    Whirly Fizzle

    August 26, 2016

  • Ok, Im curious…You say you dont have a Havoc for Mac…yet didnt the previous versions use havoc? Im confused…how can RLV not work on 32bit? Wouldnt this also effect the Windows version? I would like a bit more of an explaination on this, as would other Mac users..

    Selina Anatra

    August 26, 2016

  • It was explained why a couple of times in the above comments.
    The earlier versions of Firestorm had a Mac 32bit Havok viewer available yes.
    Unfortunately the Mac viewer will no longer compile with Havok because of recent changes to the viewer codebase that came with the new RLVa code.
    This is a problem that needs to be fixed in the Havok code, which we do not have access to.
    The Havok library for Mac needs to be rebuilt with -stdlib=libc++
    We are waiting on Linden Lab to do this & Oz Linden said this would be done fairly soon.
    So this is just a temporary delay.
    For details please see https://jira.secondlife.com/browse/OPEN-316

    Whirly Fizzle

    August 26, 2016

  • Rather trow out RLV for heaven’s sake.

    Thomas Galbreus

    September 10, 2016

  • Mmh I have to say I am not very enthusiasted about the new version 2.7.9. I found a lot of small annoying things no longer working well for me. So, if in building menu, when editing an object I find myself always on the create tab instead of staying on edit tab. Links in chat are sometimes not completely underlined and so cannot be used except you copy and paste them by hand. The jelly avatars and the complexity for me is not a feature but more crap, and I am missing the havoc on my linux too now – and finally I expected RLV2.9 to be completely updated – it is still the mouselook missing. Darn – every stupid ego shooter is in mouselook completely – and noone has a problem with this….

    I will go back to Firestorm 4.7.7 now….

    Joachim

    August 29, 2016

  • “when editing an object I find myself always on the create tab instead of staying on edit tab.”

    This one’s an edge case bug that’s new on 4.7.9.
    It will happen when you have @fartouch=n active.
    We have a bug report filed for that here http://jira.phoenixviewer.com/browse/FIRE-19764
    If you remove the @fartouch=n restriction the bug won’t reproduce.

    “Links in chat are sometimes not completely underlined and so cannot be used except you copy and paste them by hand.”

    I can’t reproduce this one.
    Can you give me some example links that reproduce that problem?

    Whirly Fizzle

    August 29, 2016

  • An example link which didn’t work was http://www.enslaved-sl.com/temp/newboot-gapfixed.blend . http://www.enslaved-sl.com was underlined as link – the rest was normal text. Tried several times – with copy/paste and writing by hand. (The link itself doesn’t exist anymore now.)

    Joachim

    September 1, 2016

  • Hmm odd, I can’t reproduce it with that link.
    I tried with V3 style chat headers enabled & disabled.
    http://prnt.sc/ccxkge

    Whirly Fizzle

    September 1, 2016

  • Mmh I can check again but need to install the 4.7.9 version again first…
    Give me some time and I’ll check again with some links and make a screenshot when this happens

    Joachim

    September 2, 2016

  • Oh , hiya ♥

    Ur pretence that u anythin but official LL teat-suckers is a insult to my , not considrable , intelligence , sweetheart .

    Jus sayin , an that .

    E x x

    Ewanme

    August 29, 2016

  • Hi there,
    I’ve been away and just re-installed Firestorm. Now I can’t log in at all. Says ‘clearing cache’, then ‘logging in’…then the bar just sits for ages and eventually I get a message about ‘dns etc’. I’m not sure what to do. I’m on home Wi-Fi. I’ve tried doing the ‘start, run,cmd’ suggestion. It said was successful but still no luck. Help please. Thank you.

    Aura

    August 31, 2016

  • Please try the following to fix this problem:

    1) If you have not already done so since this problem began, reboot your computer and totally power off your router/cable modem for a good 10 minutes and then try again.
    2) Flush your DNS cache.
    Instructions on how to do this are here: http://forums.eukhost.com/f15/how-clear-flush-dns-cache-windows-linux-mac-machines-6337/
    3) If still no luck, try changing over to using Google Public DNS. Instructions on how to do this are here: http://code.google.com/speed/public-dns/
    4) DNS errors might also be caused by anti-virus software.
    F-secure and Avast are particularly bad for this.
    F-Secure (and possibly other anti-virus software) can give DNS errors when you try to log into SL using a viewer (any viewer). The option scan and remove viruses from internet traffic will effectively prevent login. You can either disable this option or find a way to exclude the viewer from the check.
    If you are using Avast, Go to Avast -> Realtime shields -> file system shield -> Expert settings -> exclusions -> add -> browse to the SecondLife Viewer install folder
    5) Do you use a proxy redirector, for example ProxyCap? This can also cause DNS errors when trying to login to Second Life.

    Whirly Fizzle

    September 1, 2016

  • Thank you Whirly Fizzle, I’ll try those options!

    Aura

    September 1, 2016

  • Does it make sense now to make your avatar beautiful?
    Does it make sense now to buy clothes for your avatar?
    Need Is Now typing, teleport, gadget?
    Why make a purchase when in the eyes of others you jelly?
    Many love to dress your avatar. But now it makes no sense.
    Many people create things for avatars and sell them. But that also now makes no sense.
    Imagine how complicated the business. And how many people we are losing now. Who wants to play with jelly?
    If a person has problems with graphics – let him bother with the settings. You can’t do this by default. Please, do not spoil the game. I love her so much!

    Helena

    September 1, 2016

  • Of course you can still make your avatar beautiful. You may have to find apparel and jewelry makers that know what they are doing, but those do exist. The ones who don’t will either have to learn or go out of business. This isn’t a sudden new issue, it’s always been an issue, it’s just now we have a tool to see it and deal with it. I for one applaud that.

    Crim Mip

    September 3, 2016

  • Designers and makers that know what they are doing? Seriously?
    You can’t get around complexity (stupid word, but it’s the word they are using) if you are using a skin that may be a bit more graphic heavy, or cloths that are high quality.
    High quality = higher complexity. Cloths makers that use GOOD LOOKING TEXTURES will have HIGH COMPLEXITY.
    This tool is going to promote using low textured, no prim clothing. This is a failure to me. If you are having issues running SL, in any viewer, UPDATE YOUR COMPUTER!
    I’m currently running on a dual booted MacBook Pro from 7 years ago, in case your thinking I’m running some high end gaming machine.

    Diomia Coba

    September 4, 2016

  • “High quality = higher complexity.”
    Absolutely not.
    It is totally possible for a creator to make high quality looking items that do not have an overly high complexity. It all depends on the skill of the creator and whether they understand how or bother to spend the time optimizing their content.

    Please take the time to read this blog post by Penny Patton: http://pennycow.blogspot.co.uk/2015/02/draw-weight.html
    She explains how she got one of her role playing avatars down from 207,884 complexity to just 35,827 and the end result looks hardly any different from the original.
    This is something that any SL creator can do. If they do not yet have the skills to do this then it’s quite possible for them to learn.

    Whirly Fizzle

    September 4, 2016

  • I was about to say something about the avatar complexity thing, and noticed others already made mention of it.
    A fur now has complexities of 130k average, and that’s without cloths or anything else on (includes mesh breast or genitals)
    How on earth do you think I’m going to support and keep using a viewer that will punish me by making my avatar a terrible looking jelly thing when I’ve put so much time and money into making my avatar look how I want it to look?
    This is pathetic, and honestly, makes me not want to keep using this viewer and if official SL viewer is doing the same then its time to stop supporting them.

    Diomia Coba

    September 4, 2016

  • Um, I use anthro AV’s and most of them are pretty reasonable. Certainly not the 130k you claim. And it’s not Firestorm that did this, it’s Linden Lab. It was a feature that pretty much had to be adopted. You’ll always look ok to you. I don’t have a high end system by any means and keep my setting at around 190k. Beyond that, the drop in performance isn’t worth my rending your AV. You get to decide where your complexity will be. My usual stand around AV is around 65k. I have outfits and AV’s that hit the 130 range, but I know if I use those that some won’t see me properly.

    Crim Mip

    September 4, 2016

  • ok. i’ve accepted all bullshit you asked for since Win XP support been stopped
    I’ve installed Win7 (as second OS) and all latest drivers, patches, packs etc for my hardware + of course, your ShitstormViewer, so what i have now?
    That shit crashing every 2-3minutes, memory leaks during 1 minute after launching the viewer.
    wow.
    trying different setting only lowest one let it work for at least 15 min, even official LL viewer is more stable!
    So? WinXP+FS4.6.9 are still working excellent for hours on middle settings Oops. i mean not FS but CTRLALTStudio.
    fuck you very mush, FS assholes.

    none

    September 6, 2016

  • I start to get quite unhappy lately with Firestorm. When will you get rid of the ads on V 4.7.7.48706? I am so tired to be careful to not click anything on the launcher except the log-in button because of those nasty ads. (see screesnot below)
    https://i.gyazo.com/459aa52d734212ca70edaf2e06a5da37.png
    The same goes for the built in search. Randomly when i open search, even if i don’t go on the websearch tab where the pop-up is happening, the ads will manifest as sounds on my chanel as like someone is on my sim next to me with loud gadgets or open voice chat. Is really bothersome.
    I mainly use Firestorm to design my products for my clothing brand, is really unpleasant to not know why are all those ads on the viewer. I did not installed any third party softawre except your Firestorm and SL exe files. I don’t understand what is happening. I see there are other people complaining about this as well. Please get rid of them!
    Also i am constantly crashing when i am doing high res pictures with ambient occlusion on and shadows enabled, because of the too many llceflib.exe processes that makes my system constantly scan them as they are something suspect making my memory sky rocketing at 99% and my pc freezes, shutting down the game. Is highly frustrating for a designer.
    When you will find a solution for this? The latest release 4.7.9 is a nightmare and i will not update until you don’t fix the already too bugged 4.7.7.
    I must specify that i run on a PC with high end specs, built to run much heavier games, and i never had problems with either Firestorm or SL viewers previous those two releases. You must do something to fix those bugs, Firestorm has become unplayable for me.
    Thanks for reading.

    Adelle

    September 8, 2016

  • Those adverts you are seeing on the login screen & when using the viewer search are not from Firestorm.
    We have seen several people having the same problem & the cause is malware on the system, probably a browser hijacker.
    Be sure to do a full system scan with your antivirus software.
    I’m afraid we can’t fix this, you will have to locate the malware on your system & remove it.

    Regarding the crashing when taking large sized snapshots with shadows enabled.
    The usual cause of this is having the shadow quality set too high for what the system can handle. Pushing up the shadow quality is really pretty brutal on the system when taking large sized snapshots.
    Go to Preferences -> Graphics -> Rendering -> Quality of the shadows.
    Put this setting back to 1.0 (default) and see if you still crash.

    If that does not help:
    Top menu bar of the viewer, World -> Photo & Video -> Phototools
    On the Light tab and the DOF/Glow tab, click all the “D” buttons to reset all the shadow, ambient occlusion, DOF & glow settings back to default & see if this fixes the crash.

    You should also add the llceflib_host.exe and slplugin.exe process to your antivirus whitelist.
    Instructions on how to do this can be found here: http://wiki.phoenixviewer.com/antivirus_whitelisting
    I would fix the malware problem before you do this though.

    Whirly Fizzle

    September 8, 2016

  • Hi, thanks for your reply. First: I done a complete scan of my system with Microsoft antivirus and Antimalaware Bytes and no virus or trojan or any of sorts was found on my pc. I never get those kind of advers anywhere, on any program/game/browser i use, except Firestorm. How can you explain that? Because i can’t find an explanation to it, seen my PC is clean.
    Second, i did step by step what you advised me about the crashing when taking high res pictures. Indeed i stopped crashing, but! … The quality of the screeshots at 4500×3500 in png (lossless) has decreased considerably. Is not even near to what is used to be before i followed your suggestion. Now i don’t know what exactly have been modified on my viewer to decrease that much the quality of the screenshots, but i am really unhappy with it. Any suggestion on how to fix that, and what might have happened?
    Thanks.

    Adelle

    September 11, 2016

  • Glad that fixed the crashing.
    Can you give me a link to an image you took that you’re not happy with the quality of and also a link to an older image you took where the quality is what you expected?
    I can’t guess what’s wrong without seeing an example poor quality image.

    Re the adverts – do you have any kind of “game enhancement” software installed on your computer that could be adding those adverts?
    I can promise you that it’s something installed on your system that’s causing it. The hard part is finding what that is.
    Can you do another scan with an additional antivirus software to see if anything is picked up?
    Hitman Pro (https://en.wikipedia.org/wiki/HitmanPro) is okay: http://www.surfright.nl/en/hitmanpro
    You can use Hitman Pro alongside your usual antivirus software and it’s free for 30 days for scans and removals. You don’t actually have to install this software, you can run it off a USB stick.

    Whirly Fizzle

    September 13, 2016

  • i upgraded got the crazy jellie crap and yes ive been on a long time spent lots of money and i cant stay on more then 5 min voice cuts dont work or clothes pops on off inventory lost one day back 3 days later if your lucky this runing off the ones that keeping there viewers and game alive ive been looking into new games tired of lagy over prices lands and Linden’s and viewer’s that dont hold up because of crappie server’s

    shewoolf Turquoise

    September 8, 2016

  • Sadly, this is the first Firestorm version I have had to uninstall and revert back to the previous version. Not exactly sure what is up, however, I do seem to experience an awful memory leak which eventually renders my viewer useless and crashes it. My framerate would drop dramatically (in one place as an example from 50fps to less than 9 when I finally figured out what was happening and thought to watch.) Confirmation of the trouble was in logging out and back in, my problem would be resolved. Now that I have reverted back to 4.7.7, I am not experiencing this issue. I also noted that 4.7.9 was using a significant more amount of memory versus 4.7.7 and that this memory would increase over time. I hope whatever this issue is, it gets fixed. Doesn’t seem I’m the only one having these kind of troubles.

    Stormy Dench

    September 8, 2016

  • I agree with you here. I love updates and seeing new features, but I ended up rolling back last night. The lag was so horrible I could barely walk, and I dc’d constantly while tp’ing. The roll back has fixed the issue.

    Kaliope Karas

    September 10, 2016

  • Do you happen to be on Windows 10 with KB3176938 installed?
    KB3176938 is causing poor performance problems with OpenGL based games.
    The only workaround at the moment is to uninstall KB3176938.
    Microsoft are investigating the problem.
    For details see https://jira.secondlife.com/browse/BUG-37795

    Whirly Fizzle

    September 13, 2016

  • Just upgraded to this new client (64bit version), and trying to adjust the complexity to disable Jellies but there’s no such option as ‘Avatar Complexity’ anywhere. Is it missing in the 64bit version?

    The Flynn

    September 17, 2016

  • No, it’s not missing.
    In the top menu bar of the viewer, go to Avatar -> Preferences -> Graphics -> General.
    Can you see the “Maximum Complexity” setting here? http://prnt.sc/cjmgai

    Whirly Fizzle

    September 18, 2016

  • I hope turning it off will stop the ever annoying pop-up at top right, telling me my avatar will/will not be seen. It randomly appears for no apparent reason, even if I didn’t change a thing on my avatar. I guess it may be good for somethings, but as a builder, I don’t care if they see me as a Jellyfish, or an orange cloud, or not at all, lol. Another note, is there a way to rid the Graphic Preset in top right bar of FS 4.7.9.50527, or least make it a click to drop it down? Auto mouse over activating is really, really, REALLY annoying, hear that MS? 🙂

    Sean Tempest

    September 19, 2016

  • Turning off jellyDolls (setting Maximum Complexity to No Limit in graphics preferences) will not stop the complexity notifications.

    To disable those, do the following:
    1) Preferences -> Notifications -> Alerts.
    Move “Warn me if my complexity may be too high” into the “Never Show” section at the bottom.
    This will turn off the feedback that other avatars on the region may not be rendering your avatar.

    2) Activate the Advanced menu in the top menu bar with CTRL+ALT+D.
    Advanced -> Show Debug Settings -> ShowMyComplexityChanges -> Set this to zero.
    This will turn off the notifications giving your own avatar complexity each time it changes.

    Graphics presets rollover:
    Preferences -> User Interface -> Top Bars -> Enable mouse rollover popup on status bar menu icons -> Untick this.
    Note that this will disable the media rollover menus too.

    Whirly Fizzle

    September 19, 2016

  • I’ve been using the latest and greatest for a while now, and like so many others I’m less happy with it than the previous version.

    Rezzing seems to take much longer, and I can do without the jelly stuff although I have my complexity set to No Limit, so I don’t see them any more. I feel for those who don’t have a fire breathing machine which seems to be needed more and more with every new version. And, the newest version of FS is a real resource hog.

    I realize that many of the changes are driven by LL and are not the fault of FS, but still, it would be nice to see a “stripped down” version of FS for those who don’t have the horsepower to properly run the new versions, or don’t use many of the features.

    There are a lot of “features” built in that I don’t need or want. Let builders build and scripters script can script all the want and those who want to use RLV should be free to do so, but why not make those things available to those who want or need them and not bog down my computer with so much stuff I rarely use?

    Perhaps such things could be add-ons to a more basic version of FS.

    Mewling Moy

    September 19, 2016

  • Rezzing speed shouldn’t be any different to the previous Firestorm releases.
    The problem may be caused by your antivirus software not liking the new version of Firestorm – it’s always a good idea to whitelist the viewers cache folder in your antivirus software – see http://wiki.phoenixviewer.com/antivirus_whitelisting

    If you are using Webroot antivirus software, then this is know to cause severe slow loading of textures and mesh. Webroot doesn’t allow whitelisting of folders & it’s best to switch to a different antivirus software.

    If you don’t think it’s your antivirus causing the slow rezzing, then please file a JIRA issue (http://wiki.phoenixviewer.com/file_a_jira) so we can get your system & connection info and viewer logs & investigate what’s causing the problem.

    If you want a stripped down version of Firestorm without all the features, then really – that would be the Linden lab official viewer 😉
    It isn’t really possible to make a stripped down version of Firestorm because different people would want to keep different Firestorm features and remove others. There’s the official LL viewer & some other TPV’s that are more basic if that’s what you prefer.

    Whirly Fizzle

    September 20, 2016

  • And, a question that has nothing to do with FS, but with this blog.

    I see some people have a picture or icon next to their name.

    How do yo do that?

    Mewling Moy

    September 19, 2016

  • The profile images use Gravitar: https://en.gravatar.com/
    Set up a profile icon there and this blog will use that.

    Whirly Fizzle

    September 20, 2016

  • Thanks – as you can see, it worked!

    Mewling Moy

    September 22, 2016

  • I was seeing the group chat in-world that apparently the latest Windows 10 update did a number on some systems. So far, I haven’t had any issues.

    I did see it recommended that people also contact Microsoft about problems they are now having with FS. Good luck with that. I used to work for Gateway computers, and based on previous dealings with Microsoft, if it isn’t one of their programs they aren’t interested. It seems to be, if it isn’t a Microsoft program, it isn’t a Microsoft problem.

    Mewling Moy

    September 22, 2016

  • Yeah, there’s a problem with performance in OpenGL based programs with Windows 10 updates KB3176938, r KB3189866 & KB3193494.
    It isn’t just affecting SL viewers.
    We have bug reports filed here:
    LL viewer: https://jira.secondlife.com/browse/BUG-37795
    Firestorm viewer: http://jira.phoenixviewer.com/browse/FIRE-20034

    Linden lab have been working with Microsoft on the problem.

    Whirly Fizzle

    September 23, 2016

  • I also use a program called Libre Office, a free replacement for Microsoft Office. I updated it this morning and at their web site was a warning about OpenGL and the latest Windows 10 update.

    Apparently, their program sometimes simply crashes before it can even open, so it’s not just the SL community having problems. I can imagine a few gamers are about to chew nails too.

    Mewling Moy

    September 26, 2016

  • Why can’t I drop the non imposter avatars to 0? I hate seeing pixel avatars so I used to just turn off imposter avatars, now that little box has become a slider. The slider only goes to 1 instead of 0.

    Blueray

    September 25, 2016

  • You can disable avatar imposters.
    Preferences -> Graphics -> General -> Max # non-imposter avatars -> Put the slider all the way to the right so it shows as “No Limit”.

    Whirly Fizzle

    September 25, 2016

  • I use Phoenix mode when I log into SL through Firestorm, which I prefer to the Firestorm mode. This also leaves me stuck with the Vintage skin and Color Scheme Classic. Any chance of added skins and/or Color Schemes to the Phoenix mode in future updates? It’s getting harder to read the white on black color scheme. Thank you.

    Amza Hydraconis

    September 28, 2016

  • You can change the viewer skin when using all the login modes.
    Just go to Avatar -> Preferences -> Skins and choose a different skin 🙂

    Whirly Fizzle

    September 29, 2016

  • I don’t know why, but jelly dolls lag me more than turning my avatar complexity to NO LIMIT. I had someone else tell me the same thing, and it works fine for others. But looks like I will not be using jelly dolls.

    Kavon Chrome

    September 30, 2016

  • Bonjour, J’utilise votre viewer depuis plusieurs années. Depuis la dernière mise à jour pour Windows 4.7.9. 50527 Mon avatar affiche constamment des chiffres énormes sur des liens portés même lorsque je ne porte presque rien. De plus, il manque souvent des parties du corps. A chaque connexions un nouveau bug. Pourriez vous m’expliquer et m’aider. Dans l’attente de votre réponse, je vous adresse mes sincères salutations.

    Pascale

    October 2, 2016

  • I’m trying this new version for the 2nd time. I fly planes and sail boats. Noticing that sim/region crossing is much more laggy with this version. I did the install based on the new method mentioned. After a few months, got fed-up and reverted back to 4.7.7. Problem fixed. After another month, I decided to give it another try. This time I did a clean install of 4.7.9. Problem came back. I’m thinking of reverting back to 4.7.7 until this problem is fixed. Would love to know what is causing this and also if there is a fix I could do from my end at client side.

    Wilfrid DeCuir

    November 1, 2016

  • An option to remove the Graphic Presets button in the top right would be appreciated.

    Anonymous

    November 12, 2016

  • Like always, shitty memory management, viewer climb up to 5gb..

    Linael

    November 15, 2016