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Firestorm Release 4.6.7.42398

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We arrive once again at that time to update your version of the ever popular Firestorm Viewer.  Most notably this version brings Firestorm up to LL’s version 3.7.8 with Project Interesting. With which you will undoubtedly find world rendering to be much faster when logging into SL or teleporting around. This version also comes with a lot of bug fixes and a few cool new things.

To list just a very small few…

* Project interesting (Big improvement in scene render speed)
* Fixed for the Mac Cocoa bug – Alt-clicking while moving the mouse can move the camera significantly now fixed for most.
* Fixed Flickr upload
* Distant avatars now animate at the correct speed when avatar imposters are disabled
* Mac 64bit beta!
* Much more.
For a complete list of changes, fixes, features and known issues please see the CHANGE LOG. http://wiki.phoenixviewer.com/firestorm_change_log_4.6.7.42398

Nice Summary by Inara Pey as well: http://modemworld.wordpress.com/2014/08/18/firestorm-4-6-7-rolling-forward/

NOTE: As a result of our policy to keep only 3 versions running, we will be blocking version 4.5.1 beta in the coming weeks. If you are on 4.5.1 please update now. Version 4.4.2 will continue to remain for Mac users until all the major Cocoa Mac bugs have been resolved. However, if you are not a Mac user there is absolutely no excuse for you to be still on  a version as old as 4.4.2. Please update as well. 

The Firestorm Team.

  • […] Firestorm 4.6.7 release announcement – Firestorm […]

  • Are you working on a plain SL only viewer in Mac 64bit? I had too many problems with the SL & Opensim viewer so went back to SL only, and I’m fine with that. That beta looks like it’s for the SL & Opensim and I’m not sure I want that – but willing to give it a try. We just really need 64bit on the Mac. Thanks for the fantastic viewer!

    Spook Maroon

    August 19, 2014

  • We cannot have an “SL only” 64bit viewer for Mac (or Windows or Linux) until Linden Lab provide a 64 bit version of Havok – which is pretty unlikely to happen unless LL also release a 64bit version of their own viewer.
    The “SL and Opensim” and the “SL only” versions of Firestorm should have absolutely no difference in performance.
    The only reason that the Havok “SL only” viewers are restricted to SL grids only is because of the Havok sublicense – http://wiki.secondlife.com/wiki/Linden_Lab_Official:Havok_Viewer_Sublicense

    Give the Mac 64bit a try and see how things are 🙂

    Whirly Fizzle

    August 21, 2014

  • Thanks much, Whirly! I did download it and just started it up. 🙂

    Spook Maroon

    August 21, 2014

  • Used the 64bit beta last night and it’s wonderful! Only oddity is when I teleport from one region to the next, my screen shows me another part of the region that I left. I just move the avatar and it snaps to the right view. Trivial, and nothing to complain about. Very happy with this version, going to stick with this one I think. 🙂

    Spook Maroon

    August 22, 2014

  • My scene rendering was a lot faster before this release. If something isn’t done, I will have to change to another viewer. Most things stay gray and never rezz in where I can see them, or even tell what they are. I have now started looking for a new viewer, which upsets me because I have used firestorm since before you called it firestorm.

    Ember Exonar

    August 20, 2014

  • Super disappointed, but I suppose I should blame my system (1 year old, x64? Uninstalled the x64 some weeks back it was struggling to let me stay on I would slowly creep to a crawl unable to move… I gave up went to .40833 x32 and like a charm has me breezing no issues ever for months. I do this update x64? Bam, right back to stuck in the mud again from the start. Back to .40833 x32 until I have time to install the x32. Hoping it will work for me as good as the one i’m on! Appreciate all the hard work!

    Key

    August 20, 2014

  • I would really love to know if you have the same problem on the Linden lab viewer – this can be downloaded at https://secondlife.com/support/downloads/

    Also, are you using Webroot antivirus software?

    This kind of problem is best dealt with in a support ticket on our JIRA: http://wiki.phoenixviewer.com/file_a_jira
    Id be really interested to see your log files from a session on 4.6.7 when this problem reproduces.

    Whirly Fizzle

    August 21, 2014

  • Probably not a huge issue but annoying. I cannot zoom with the middle mouse scroll button. The “Don’t use the mouse wheel to control zoom level of the camera” option is NOT checked.

    Kassina Wylie

    August 24, 2014

  • Kassina, does this only happen when your avatar is sitting down?
    We had another report of mousewheel zoom not working on 4.6.7, but only when the avatar was seated.
    So far we cannot reproduce this and awaiting a reply from the filer.
    Please see http://jira.phoenixviewer.com/browse/FIRE-14364

    If you can give some extra info on that JIRA issue for how to reproduce this problem, that would be much appreciated.
    Thanks!

    Whirly Fizzle

    August 24, 2014

  • please help me get bk on sl i’m having problems ‘

    josie hollins

    September 16, 2014

  • hey I installed this an it was great but now I keep getting a low on memory popup the program firestorm have to close it or it crashes wtf why is it doin this fix it ok please

    karl

    September 26, 2014

  • Hello,after updating the viewer,it gets stuck at “clearing texture cache” and won’t budge from there.I tried re-installing it 3 times and it won’t work.Oh and yes,the previous version was working fine,but it was crashing my PC after 5 minutes(RAM would fastly reach 100,only for SL,and yes,even at lowest graphics)Any help please?

    Syna Celestalis

    October 13, 2014

  • InB4 haters

    Cinder Roxley

    August 17, 2014

  • I guess I must be a hater, then, but I can’t help wondering why the nearby people panel needs compulsory Is talking on voice, Is typing and Is sitting columns, and why they need to be so wide (well, ok, I can resize the Is typing column down to one character-ish, but I still need to make the floater about 50% wider to accommodate the stuff I actually want without excessive clipping.

    Also, there appears to be an issue with the Statistics floater, where the moving bars for the object cache hit rate, and the texture cache hit rate and latency don’t seem to be quite right.

    The Project Interesting stuff seems to be working quite well, though. Thanks 🙂

    KT Kingsley

    August 17, 2014

  • Confirmed the issue in the stats floater, thanks!
    JIRA issue filed at http://jira.phoenixviewer.com/browse/FIRE-14358

    Whirly Fizzle

    August 17, 2014

  • Bug also reproduces on the official viewer.
    Filed at: https://jira.secondlife.com/browse/BUG-7053

    Whirly Fizzle

    August 18, 2014

  • Hello, Firestorm Staff.

    It’s amazing how fast I teleport now. It’s practically instant. There used to be a delay in rendering once I tp’d, even to an empty previously visited sim, but that is gone.

    Thank you!

    CPU: Intel Core i7-3970X 3.50 GHz
    RAM: Corsair Dominator 1600MHz 16 GB
    Motherboard: ASUS Rampage IV Black Edition
    GPU: EVGA GeForce GTX Titan Black Hydro Copper
    SSD: Corsair Force Series GT 240 GB
    Monitor: Dual, ASUS 24″ 144Hz 1ms response
    PSU: EVGA NEX1500 1500 Watts
    OS: Windows 7 64-bit
    Cooling: Water
    Cable: 100 Mbps

    Janet Smith

    August 17, 2014

  • I Agree – Tried Project Interesting on the LL a while back and couldn’t wait for FS to come out with it as well. So far all seems great with this release for me. Thanks FS staff! ☻

    Ziggy

    August 18, 2014

  • Well, the new version starts up for me in only two minutes, as opposed to the five the previous version took, so that’s a good sign so far :). I’m still not sure why windows 64-bit should start up many times more slowly than the mac version on roughly equivalent hardware, but I’ll take what I can get. Thanks for all your hard work!

    (Re KT Kingsley’s comment, is there some reason there can’t be a tool to hide/show specific columns?)

    Libertine Frostbite

    August 18, 2014

  • Two min???!! eek! No way! Really???

    Ziggy

    August 18, 2014

  • There is a feature request for configurable radar columns here: http://jira.phoenixviewer.com/browse/FIRE-10839

    Whirly Fizzle

    August 18, 2014

  • This feature has been added ready for next release 🙂
    All columns except “name” and “range” can be shown or hidden now.
    http://hg.phoenixviewer.com/phoenix-firestorm-lgpl/rev/684a0437547c

    Whirly Fizzle

    August 21, 2014

  • On a 2010 iMac and on 4.4.2. What bugs will I get if I move to newest viewer?

    From Linden office visits doesn’t sound like they will be fixing any Cocoa issues soon –not important to them . Or am I reading this wrong?

    Even private IMs are a lagging now . In an empty sim –IMing with one person and a 1 or more minute lag. Started when LL released THEIR project “interesting.”

    Thank you FS Team .

    Betty

    August 18, 2014

  • Betty, if you are having these problems on 4.4.2, then it isn’t the known Mac Cocoa bugs affecting your performance and causing slow typing entry / “chat lag”.
    Give the 4.6.7 release a try and see how it is for you.
    You can always roll back to 4.4.2 – older downloads are here: http://wiki.phoenixviewer.com/fs_older_downloads

    If you need further help troubleshooting poor performance, then file a support ticket on the JIRA and support can help you.
    http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    August 18, 2014

  • yea, but 4.4.2 has no fit-mesh, yes Firestorm viewer 4.4.2 was way betta

    b

    August 20, 2014

  • The Project Interesting stuff seems to be doing its job, nicely. One issue I seem to be having though is with my GPU.

    Rig spec:
    Win7 x64 – CPU i7 2.93 – GPU R9 290 OC (4 gig ddr5) – Ram Kingston 16 gig low latency – Mobo Gigabyte – PSU Corsair 1000w – SSD corsair

    Either FS install doesn’t recognise the GPU or something else is amiss but on the previous verson, along with the updated 467, the graphics are still only being set to High. There is more than enough grunt to use all available eye candy.

    If anyone has any (helpful) suggestions, I’m ears, thanks 🙂

    Aussie

    August 18, 2014

  • What graphics setting does the official Linden viewer default to on your card?
    The Linden viewer can be downloaded here: https://secondlife.com/support/downloads/

    Whirly Fizzle

    August 18, 2014

  • Hi Whirly,

    Installed SL viewer. It is defaulting to Ultra (Better) graphics setting. Obviously the sl-viewing is recognising correct settings. I wonder why FS is not?

    Aussie

    August 19, 2014

  • Yeah it appears Firestorm doesn’t default any cards to Ultra by default.
    If you change your graphics setting to Ultra though (which you should only need to do once) it should remember this setting across logins and you should have fully working shadows with sun, moon and projectors and all the other bells and whistles enabled.
    If this isn’t the case then file a JIRA issue please and one of the devs will take a look: http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    August 20, 2014

  • Maybe pointless and stpid question, but are a clean install required (it’s not mentioned in the post) ?

    Vanity

    August 18, 2014

  • A clean install is always best 😉
    http://wiki.phoenixviewer.com/fs_clean_reinstall

    Whirly Fizzle

    August 18, 2014

  • Filtering duplicate landmarks on map doesnt work 🙁

    Zeg Spear

    August 18, 2014

  • Confirmed, thanks!
    JIRA issue filed at http://jira.phoenixviewer.com/browse/FIRE-14375

    Whirly Fizzle

    August 18, 2014

  • You seems to have dropped support for windows XP-64 installer will fail with that it needs a newer version of windows !

    WinXp-64

    August 18, 2014

  • I’m afraid the devs have decided not to fix the 64bit version of Firestorm to install on XP 64bit. You will need to either use the 32 bit version of Firestorm or update your operating system.
    This is because XP is now at the end of its life and is no longer supported.
    Linden Lab have also dropped support for Windows XP – see http://community.secondlife.com/t5/Tools-and-Technology/Updates-to-the-Second-Life-System-Requirements/ba-p/2643650

    Whirly Fizzle

    August 18, 2014

  • i guess Firestorm: http://jira.phoenixviewer.com/browse/FIRE-12388 – Sound Rolloff Failure /
    Linden: https://jira.secondlife.com/browse/BUG-5383 – Sounds heard from across sim

    Hasn’t been fixed yet as i just heard the bell from a bridge that is 1 sim away

    Vanity

    August 18, 2014

  • No, this bug has not been fixed yet.
    The main problem is no developer has been able to reproduce it.

    Whirly Fizzle

    August 18, 2014

  • I like the new version and had been using it while it was in the preview stage and i do like it however I realy have to ask why the hell was it not updated to fix the many major bugs / broken features that were reported before it was relesed to the public it makes zero sense to put something out there that is knowingly broken. Would it not have been smarter to delay the release to fix the major bugs and broken features? Things like using texture refresh breaks textures causing them to flicker and mix up all the textures from the area or the fact that derender nolonger works or network usage is abnormaly high when compared to other versions as an example in a sim thats fully loaded on an old viewer it would be around 50KB/s but on this new version its constantly downloading at around 300 to 500KB/s the list of bugs goes on. I thought the whole point of the preview prossess was to find the bugs in the new version fix those put out another preview version look for bugs and only then put itnot the public not put it into preview find a tone of bugs and go fuck it lets release it anyway.

    EQINOX

    August 18, 2014

  • My testing result:
    •Derender works fine.
    •Texture refresh works fine.
    I’m using 64 bit version on Windows 7 professional.
    Graphics card: NVidia GeForce GTX 560 Ti

    Coby Foden

    August 18, 2014

  • The derender works for the active sesion however adding an item to derender black list does not remain derendered after relog / TP out, TP in its a known bug and had a jira. The texture refresh causing textures to flicker and get all mixed up only happens when you use texture refresh and then go to place that does not have the textures prechached or if someone TPs in with texures that have not been cached its also a known and comfurmed bug that is in ver:4.6.7.42398 and also has a jira for it

    EQINOX

    August 18, 2014

  • I don’t know about all you say EQINOX as i didn’t use this in preview release, and usally i stay one version behind the curent release.

    Saying that i totally agree with you about the texture flicker, i did see myself that a vendor had for a short time textures from: a hippo rentbox, a thinkink rlv relay and other random textures from objects in the sim (and god know knows if it was displaying the right texture once it had setteld down).

    In my view that is a serious bug and should really be show stopper flagged in the jira. I’m heading back to the previous release now.

    Vanity

    August 18, 2014

  • The broken derender/blacklist problem is filed at http://jira.phoenixviewer.com/browse/FIRE-13997

    Temp derender has been pretty much fixed.
    In order to get the blacklist working correctly with the interesting code, the whole blacklist feature will probably have to be written again from scratch, which would have delayed the release by another month – 2 months at least.
    It isn’t ideal that we had to release with the broken blacklist but for those that really need that feature, they can always go back to using the 4.6.5 release.
    We knew the blacklist was broken before we sent the viewer out to the preview group so it wasn’t a case of ignoring the bug reports about it that the preview group filed.
    Fixing the blacklist is a priority for next release.

    The texture refresh issue causing flickering textures is a weird one.
    It isnt actually a new issue. It was first reported in 4.4.2 release.
    However it does appear to be more common since the interesting merge.
    I can reproduce it myself but after using texture refresh, the correct textures are reloaded in less then a second and they remain loaded. It’s such a brief effect, I hardly notice it.
    However it appears to be a more serious and lasting effect for some people.
    The original bug report about this was filed at http://jira.phoenixviewer.com/browse/FIRE-12891

    The network useage being “abnormally high” on 4.6.7.
    If you are comparing the readings shown in the 4.6.7 statistics floater for “UDP data received” with the “Bandwidth” readings shown in the 4.6.5 stats floater, you can’t compare those two readings. They are not measuring the same thing.
    Linden Lab totally redid how the statistics are measured and displayed as part of project interesting.
    I’m afraid I don’t know the ins and outs of what excatly changed with the new “UDP data received” graph in statistics, but if you hop onto the official viewer, you will see the same “higher” readings for UDP data received compared to the old bandwidth statistic.
    If you are concerned about this change, then it will need a JIRA issue filed with Linden Lab at https://jira.secondlife.com/secure/Dashboard.jspa
    No-one has filed a JIRA issue or complained to support yet about any abnormally high network use on 4.6.7.
    No-one has complained yet about high network use on the Linden lab JIRA and they have had Interesting out for a while now.
    If you can give steps to reproduce 4.6.7 *really* using a lot more bandwidth then 4.6.5 under identical conditions then that is definitely worth a JIRA issue on the Firestorm JIRA.

    Has anyone else noticed 4.6.7 using a lot more bandwidth then 4.6.5 when measuring with an external bandwidth monitor?

    Whirly Fizzle

    August 18, 2014

  • I don’t know if this is the one where the Linden water layer flickers when advanced lighting is on, but I was able to get rid of that by turning off object-object occlusion in the developers menu.

    Crim Mip

    August 22, 2014

  • That’s a different issue Crim.
    That bug has been around since Materials – see https://jira.secondlife.com/browse/MATBUG-252

    Workarounds for this bug are to either disable Advanced Lighting Model OR to disable Object-Object Occlusion.

    Whirly Fizzle

    August 24, 2014

  • Hi, even I have noticed high network usage on the current version of firestorm. It is using up my network data too fast and I am thinking of downgrading it to the earlier version now.

    Nyx Avon

    August 24, 2014

  • Nyx, someone else complained about that in a comment here.
    If you can test on the official viewer and see if you see the same problem that would be much appreciated.
    You can download the official viewer here: https://secondlife.com/support/downloads/

    Whirly Fizzle

    August 24, 2014

  • […] This evening, the Firestorm team officially released version 4.6.7.42398 of their popular viewer (click here for release notes and download links) […]

  • i downloaded the latest version and it takes ages to load .till now the” clearing texture cache” seems to load but after 15 minutes nothing happens.what the hell is going on ?

    Chris

    August 19, 2014

  • If the viewer is stuck at “initialising VFS” or at “Clearing texture cache” then quit the viewer and manually delete your cache folder as instructed on this page: http://wiki.phoenixviewer.com/fs_cache_clear
    Then restart the viewer and everything should be fine.
    If you are still having problems, then please file a support JIRA and support will be able to help you: http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    August 20, 2014

  • Loading is faster, for sure, but what happened to the derender feature? If I “derender + blacklist” an object, it doesn’t *stay” derendered. This was one of my favorite features about FS since I live on Mainland, and I’m very disappointed that it seems to have been broken.

    Sylvia Tamalyn

    August 18, 2014

  • The broken derender/blacklist problem is filed at http://jira.phoenixviewer.com/browse/FIRE-13997

    Temp derender has been pretty much fixed.
    In order to get the blacklist working correctly with the interesting code, the whole blacklist feature will probably have to be written again from scratch, which would have delayed the release by another month – 2 months at least.
    It isn’t ideal that we had to release with the broken blacklist but for those that really need that feature, they can always go back to using the 4.6.5 release.

    Whirly Fizzle

    August 18, 2014

  • Thanks, Whirly, I will watch the JIRA and hope this is indeed temporary. Other than this one issue, I am pleased with the new release. 🙂

    Sylvia Tamalyn

    August 19, 2014

  • Hello, I uploaded the latest version about 15 minutes ago. What I experienced is, an error “Your hardware configuration does not meet minimum specifications needed to run the application. The application must close.” So before you say I need new drivers for my graphics card, that is not correct since it is up to date.
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (3400.03 MHz)
    Memory: 16323 MB
    OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
    Graphics Card Vendor: NVIDIA Corporation
    Graphics Card: GeForce GTX 780/PCIe/SSE2
    I have a top end graphics card and more then adequate hardware and software configuration. Another SL friend experienced bad graphics. I am not wanted an answer to what happened but wanted to share that there is issues with this update. ALso I went back to the previous version and no issues with the graphics. Thank you.

    ninodelmar

    August 18, 2014

  • Your system should run the 4.6.7 release without any problems.
    Can you file a JIRA issue and give a full paste of all your system information from Help -> About Firestorm and your log files and then we can see whats wrong.
    This page tells you what to do http://wiki.phoenixviewer.com/file_a_jira

    Thanks!

    Whirly Fizzle

    August 18, 2014

  • […] from later versions; viewer-side interest list updates; Mac 64-bit version + much more – release notes; release […]

  • There seems to be a genaral horizontal scaling issue with the statistics window on 4.6.7.42398

    xXTheScarecrowXx Resident

    August 18, 2014

  • Can you explain what you mean by “horizontal scaling issue”?
    If you mean that the bottom numbers for the expanded bars on the statistics graphs now move and “rescale” when the readings change, then this is actually an intended change in behaviour that Linden Lab made as part of the statistics overhaul for project interesting.

    Whirly Fizzle

    August 18, 2014

  • I uploaded to pics:
    http://www.rock-bunker.info/pics/pic001.jpg
    http://www.rock-bunker.info/pics/pic002.jpg

    There you can see that the values are not “within the window” anymore and it won’t change when you resize the window.

    xXTheScarecrowXx Resident

    August 19, 2014

  • When the language is German I can see the same thing. However when the language is English the statistics window does not have this issue.

    Coby Foden

    August 20, 2014

  • Ahhh yep! Thank you and confirmed.
    JIRA issue coming up…..

    ETA: JIRA filed at http://jira.phoenixviewer.com/browse/FIRE-14414
    Thanks guys 🙂

    Whirly Fizzle

    August 20, 2014

  • I was hoping for the newly instated “Group Ban” option from LL to be in this release. I did not see mention of it. Was it released too late from LL for this release? I have not installed it yet, but will look into it when I get home to try it.

    Leah Shim

    August 18, 2014

  • Yeah, I’m afraid we did’t get group bans in this time.
    I can’t wait for this feature in Firestorm either.
    Next release for sure!

    Whirly Fizzle

    August 18, 2014

  • […] Firestorm has released a new viewer. That happened Sunday sometime. The announcement is here: Firestorm Viewer Release 4.6.7-42398. […]

  • […] Quelle: Firestorm Release 4.6.7.42398 […]

  • Thanks for the 64 bit Mac version!

    Mayah

    August 18, 2014

  • I can’t use this version and have to roll back. I’ve done a clean install and keep crashing. And I’m not the only one that keeps crashing.

    Hemloc

    August 18, 2014

  • Hemloc, we can have no idea why you are crashing without more information.
    Please file a support ticket on the JIRA and be sure to give a paste of all your system information and log files and support can help you.
    This page tells you what to do: http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    August 18, 2014

  • I think this could be worth mentioning, i downloaded it for my laptop and any time i right clicked mesh i insta crashed, had the same problem with the LL viewer. I found an old work around, my drivers are up to date btw, and i think its working
    *FIrestorm update for the latest version out!*
    It was whenever i tried to right click mesh items in SL (yeah you can see a you are fucked in that one) that i insta crashed
    i did update my drivers, though i think they might have been the same. my graphics card is part of mylaptop’s motherboard.

    in pref> firestorm>build 2> DISABLE highlighting of selected prims
    you can also try disabling basic shaders along with it.

    masquerade

    August 18, 2014

  • I’m guessing you have ATI/AMD graphics?
    If so, please see http://jira.phoenixviewer.com/browse/FIRE-5569

    Unfortunately this crash has been around for AMD graphics since the 12.2 Catalyst driver version.
    Rolling back the driver to 12.1 will stop the crashes, but 12.1 is so outdated now, it is probably not a good idea to do this, especially if you play other games.
    You already found the 2 known workarounds and that is to disable basic shaders or disable highlighting of selected prims when editing mesh.
    The crash is actually in the ATI/AMD drivers and a fix for this issue will probably have to come from AMD. Hopefully a future driver update will fix it.

    Whirly Fizzle

    August 18, 2014

  • the latest update keeps freezing on my computer and will not respond what do i do? i have uninstalled and cleared out all files and re installed but it still freezes any fix?

    MattJames

    August 18, 2014

  • Matt, we need more information to know what’s causing the problem.
    Please file a JIRA issue and be sure to include your system information and viewer logs.;
    This page tells you what to do and where to find your logs: http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    August 20, 2014

  • new release keeps freezing and not responding i go to open it and it loads normal but then freezes up completly i cant even log in what do i do?

    MattJames

    August 18, 2014

  • Replied to you above.

    Whirly Fizzle

    August 20, 2014

  • Either I can’t find it or the feature I was hoping to find isn’t included on this update. That would be the ability to block people from joining my group. I have this ability currently on a chat app I use at while at RL work, but would be super nice to be able to employ in FS too.

    Avacar Bluestar

    August 18, 2014

  • The Group Ban feature is not included in this release of Firestorm.
    It should be in the next release.

    Whirly Fizzle

    August 20, 2014

  • The installation icon won’t do anything when I click on it.

    Kittie887

    August 18, 2014

  • We need more information to know what’s causing the problem.
    Please file a JIRA issue and be sure to include your system information and viewer logs.;
    This page tells you what to do and where to find your logs: http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    August 20, 2014

  • Hi FS team. Thanks for releasing the 64-bit Mac version! I see great improvements over the last updates, speed-wise. Setting the graphics and typing in crowded places have improved greatly. No more annoying slow-downs or pseudo-freezes when dealing with those. Only that darn alt-click bug keeps making my camera sweep all over the place once every so many clicks. Not too bad for normal day use, but highly annoying when I’m building (and I’m doing that a lot). So, for building I still resort to Singularity, which seems to be the only Mac viewer that does not suffer from this bug. (Can you devs talk to the Singularity peeps about this, maybe?). All in all, very happy to be back again on FS. 🙂

    Arduenn Schwartzman

    August 18, 2014

  • Ugh yes, the Mac Alt cam bug…
    This release does actully have the Linden lab fix for that bug in it, but we know that fix doesn’t work for everyone.
    Out of curiosity, are you using a Retina display?

    Afraid there is no fix for this that Firestorm can use from Singularity viewer.
    The reason Singularity does not have the Alt+cam bug is because they have not merged in the Linden lab Cocoa changes yet.
    Once they do, they will very likely have the same problem.
    Possibly CoolVL viewer may also be free of the Cocoa bugs, I’m not sure if Henri has backported Cocoa yet or not.

    JIRA issue for the ALT+cam bug is at: http://jira.phoenixviewer.com/browse/FIRE-12241

    Whirly Fizzle

    August 20, 2014

  • Hey Whirly. Nope, using a regular iMac 1080p display.

    Arduenn Schwartzman

    August 21, 2014

  • Can you do me a favour and test on the latest release of the Linden viewer and see if the Alt cam bug is as bad for you on that?
    Download is here: https://secondlife.com/support/downloads/

    If you have camera constraints disabled on Firestorm, also disable them on the Linden viewer when testing.
    Thanks!

    Whirly Fizzle

    August 21, 2014

  • Well I tried 4.6.7 and have had to go back to 4.5.5, Interesting is only rendering bits of the SIM, can’t open doors I can’t see etc.. total wash out. I do have enable progressive draw distance stepping, did clean install then reset settings as recommended in past.
    Not really very happy.. this failed upgrade has blown my whole cache. Can’t get it to load SIM stuff even repeated visits to places and relog/re-TP in etc

    Skanda

    August 19, 2014

  • Skanda, I would really love to know if you have the same problem on the Linden lab viewer – this can be downloaded at https://secondlife.com/support/downloads/

    Also, are you using Webroot antivirus software?

    This kind of problem is best dealt with in a support ticket on our JIRA: http://wiki.phoenixviewer.com/file_a_jira
    Id be really interested to see your log files from a session on 4.6.7 when this problem reproduces.

    Whirly Fizzle

    August 20, 2014

  • Sadly with the new version, it appears things rez slower for me. 🙁

    Elle Couerblance

    August 19, 2014

  • To me it looks like things rez faster at first but when I walk or turn around things that were not in sight will be rezzed at the time I can see them. With the old behaviour everything within the draw distance has been rezzed in advance. With the new behaviour, things will be rezzed when seen. As a result the same objects will be rezzed much more often, resulting in a significiant perfomance decrease with any medium or lower range gpu (in my case Nvidia Geforce GTX 660). I’m not sure I’m right, it’s my assumption after what I’ve seen today.

    Shy Robbiani

    August 19, 2014

  • Elle, do you see the same problem on the official Linden lab viewer?
    See my reply above too please.

    Whirly Fizzle

    August 20, 2014

  • Wow! Things rez so much faster in the main viewer and on high graphics! So the answer to your question would be No, I don’t have the same issue in the main viewer.

    Elle Couerblance

    August 22, 2014

  • Thanks for testing that Elle.
    Please can you try a *clean install* of Firestorm 4.5.7, following the instructions on this page: http://wiki.phoenixviewer.com/fs_clean_reinstall

    I know asking you to do a clean install is a bit of a pain, but we need to make sure your problem isnt caused by some incorrect setting in the viewer that has been carried over from the previous install.
    After doing the clean install, do not change ANY settings away from defaults at first and see if rezzing is back to normal speed for you.
    If you are still having the same problem on default settings then please file a JIRA issue so this can be investigated – http://wiki.phoenixviewer.com/file_a_jira

    PS- If you use webroot antivirus, please mention this in your JIRA issue.

    Whirly Fizzle

    August 24, 2014

  • Rezzing for me has gone into the toilet. Even when I TP to my home/home region, after having been there prior during a session, things will sometimes take time to rez. An interesting symptom I experienced on 2014-08-29, when no other Grid problems were being reported, was this: Upon TPng back to my home, everything in my home was initially textured with a texture that is part of a HUD I was wearing. That imagery was slowly replaced by the correct textures, but it took a minute or so. I’ve also noticed object surfaces, prior to rezzing, the proper texture, now seem to be ‘gridded.’ #fail

    Rogue Bravehert

    August 31, 2014

  • For the life of me I can not understand who would want typing and sitting columns in the radar… it is too wide now! Please get rid of those! Or let us remove them if we don’t want them… I hate that “new” addition.

    Also, the Statistics bar at top right appears to be going crazy… I know it is probably just registering the rates more accurate or maybe more sensitive to changes but it is very irritating.

    When I first started the new install it ran forever… after about 15 minutes I stopped it. I really thought something is wrong so I restarted it again. After about 20 minutes (not really sure I just left for lunch) it finally started… I hope it is faster and does all the other stuff in which is expected because I do support Firestorm and I think you all do a great job. Just the couple of things I mentioned here I really dislike.

    MaxPower Godric

    August 19, 2014

  • There is a feature request for configurable radar columns here: http://jira.phoenixviewer.com/browse/FIRE-10839

    The netstats display in the top right can be changed back to the legacy behaviour if its too “flashy” for you.
    Go to Preferences → User Interface → General → Use legacy period mean per second display for lag meter

    Regarding the slow startup on first run, there was a Kdu update in this release (the texture decoder) and this forces a texture cache clear if the last session was on a viewer using an older KDU version. If your cache was large, it can be slow to delete.
    It’s much faster to manually delete the cache folder before first run, which, if you had done a clean install, would have been done anyway 😛

    Whirly Fizzle

    August 20, 2014

  • This feature has been added ready for next release 🙂
    All columns except “name” and “range” can be shown or hidden now.
    http://hg.phoenixviewer.com/phoenix-firestorm-lgpl/rev/684a0437547c

    Whirly Fizzle

    August 21, 2014

  • When doing resizing of multiple objects -be them linked, unlinked, attached or in world- I am unable to snap to the sub-units. Contemplating degrading to the previous client just to be able to build without this hindrance.

    Minevera MacDougal

    August 19, 2014

  • If you mean that you are no longer able to choose “Snap on inside” / “Snap on outside” then yes, this feature had to be removed for this release – please see http://jira.phoenixviewer.com/browse/FIRE-14396

    If your problem is something different to this, then please file a JIRA issue. Sub-unit snapping appears to be working correctly for me but I may be missing something.
    http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    August 21, 2014

  • At first this new update wasn’t working for me and I was really frustrated. But after talking with FS support, we found out that it was actually my computer that was the issue. After I did some updates and restarted, the new Firestorm worked perfectly. I don’t know if you all take suggestions here, but what I would love to see in a future update is a little feature called ‘godrays’. The viewer Black Dragon has this feature and it is reallllly pretty. I’d love to see it on Firestorm. 😀

    Skye Herriat

    August 19, 2014

  • Tofu’s God rays feature has been requested here: http://jira.phoenixviewer.com/browse/FIRE-14129

    Whirly Fizzle

    August 21, 2014

  • No words for when a stable version of windows opening outside the main viewer window?

    Virtualban Alex

    August 19, 2014

  • Nope sorry.

    Whirly Fizzle

    August 21, 2014

  • hi sorry to tell you but the alt+click cam bug is not fixed what so ever…..so I’m going back to the version i have been using all these months. I have tested it in several different sims and it is still present and still as annoying as ever which i am fairly sad about to be honest because i was really really hoping it had actually been fixed.

    astarte

    August 19, 2014

  • This release does actully have the Linden lab fix for that bug in it, but we know that fix doesn’t work for everyone.
    Out of curiosity, are you using a Retina display?

    JIRA issue for the ALT+cam bug is at: http://jira.phoenixviewer.com/browse/FIRE-12241

    Whirly Fizzle

    August 21, 2014

  • Auto cache clear, not cool bro, not cool……………..

    Anon

    August 19, 2014

  • The cache automatically gets cleared if a different version of the image decoder is used as in this case (KDU 7.4 vs. KDU 7.3.2 as in the previous version). Aside that: It’s just cache data. Caches are mean to be temporary.

    Ansariel Hiller

    August 20, 2014

  • Well it broke the game for me, now I cannot load anywhere.

    Anon

    August 24, 2014

  • Cache IS meant to be temporary! Speaking of which… I just created a 2G Persistent RAM Drive (R:) and did a clean install of Firestorm there. I also set Firestorm to use a folder on this same RAM Drive for cache. The results: 50%-60% faster load time for FS and a 30% FPS improvement! I’ve been messing around with Catalyst & FS settings, attempting to resolve rendering issues with the latest version (see previous post) and it’s now better, but still not great. I would love to work with whomever has ATI HW and see if we can come up with some more definitive optimizations for ATI/Catalyst-enabled configurations!

    Rogue Braveheart

    September 27, 2014

  • As a biker I used to set a long draw distance (384 m or more) to let the track and its surroundings rez in advance. With this new release, things out of view seems not to rez before I see them, leaving the surrounding, like trees, landscape and buildings, constantly in a not fully rezzed blurred state. How can I get the old behaviour back to let rez everything within the draw distance and not just what’s in sight? I heard there is an option in the SL viewer, but I cant find it in Firestorm.

    Shy Robbiani

    August 19, 2014

  • If there is an option in the SL viewer, it will also be in Firestorm now.
    I’m guessing you mean a debug setting in the SL viewer?
    There are quite a few new debug settings that were added with the viewer-interesting code, but none of them really should be changed away from default unless you know exactly what they do.

    Taking a guess, possibly it is SceneLoadRearMaxRadiusFraction – a percentage of draw distance beyond which all objects outside of view frustum will be unloaded, regardless of pixel threshold

    I really wouldnt mess with any of those new scene loading debug settings though. It will probably end badly and if so, here’s the clean install wiki page http://wiki.phoenixviewer.com/fs_clean_reinstall 😉

    Whirly Fizzle

    August 21, 2014

  • Whirley, of course I did a clean install. However it seems I’m the only one with this issue. Strange enough it disappeared on our home sim yesterday but I’ve still seen it on other sims. The other guy who had the problem claimed it happens only in the 64-bit release, but I’m using 32-bit. Maybe it’s more a kind of a network or server issue. Anyway, meanwhile I filed a support request in Jira.

    Shy Robbiani

    August 21, 2014

  • it seems that disabling “Phototools/Gen/Render only Objects visible for the Camera” solved my problem.

    Shy Robbiani

    August 21, 2014

  • Oh interesting!
    The “Render only Objects visible for the Camera” setting in Phototools actually toggles Object-Object occlusion, which can also be found under Develop -> Rendering -> Object-Object occlusion.

    Default setting for O-O occlusion is enabled.
    If you run the viewer with Advanced Lighting model enabled, O-O occlusion has been pretty much nerfed since materials were added to the viewer and when enabled it causes some nasty rendering glitches, for example flashing water around nearby regions and objects partly submerged in water disappearing at certain camera angles.

    Ref:
    https://jira.secondlife.com/browse/MATBUG-252 – Flickering Squares with Advanced Lighting Model
    https://jira.secondlife.com/browse/BUG-5144 – Underwater objects are invisible at certain camera angles unless object-object occlusion is disabled.

    Whirly Fizzle

    August 21, 2014

  • Updated to the latest version (4.6.7.42398) but I can’t log in, I can log in fine with the normal SL viewer but not firestorm, tried both the 64 bit and 32 bit versions but no luck. Anyone else having this issue?

    Firestorm 4.6.7 (42398) Aug 12 2014 00:54:42 (Firestorm-Release) with OpenSimulator support
    Release Notes

    CPU: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (3400.08 MHz)
    Memory: 16335 MB
    OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
    Graphics Card Vendor: ATI Technologies Inc.
    Graphics Card: ASUS HD7970 Series

    Windows Graphics Driver Version: 8.17.0010.1151
    OpenGL Version: 4.2.11931 Compatibility Profile Context

    RestrainedLove API: (disabled)
    libcurl Version: libcurl/7.24.0 OpenSSL/1.0.1h zlib/1.2.5 c-ares/1.10.0
    J2C Decoder Version: KDU v7.4
    Audio Driver Version: FMOD Ex 4.44.32
    Qt Webkit Version: 4.7.1 (version number hard-coded)
    Voice Server Version: Not Connected
    Settings mode: Firestorm
    Viewer Skin: Firestorm (Grey)
    Font Used: Deja Vu (96)
    Draw distance: 128
    Bandwidth: 500
    LOD factor: 2
    Render quality: High (5/7)
    Texture memory: 512 MB (1)
    VFS (cache) creation time (UTC): 2014-8-19T21:29:14
    Built with MSVC version 1600

    Grace Himmel

    August 20, 2014

  • Grace, you didnt say what happens when you try to login. Login can fail for many reasons.
    Please file a support JIRA and give as much detail as you can about what happens when you try to login and give any error message you see and support can help you.
    http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    August 21, 2014

  • I am having this same issue. So it’s not just you I thought I was the only one. I hope there is a way to fix it because this is the only viewer I like.

    Christina Poza

    September 4, 2014

  • Hello,
    Sorry i’m french. Yes i have to apologize, because reading informations here (even with translator included) doesn’t help.
    So i have only one question please.
    I use firestorm64 4 6 5 40833.
    I have the information before loging about the new firestorm. Telling me i will have a better surf with it.
    But… i can use firestorm for a few days only (with many crashes), because before this version i use, there was no possibilities with my windows 8.1. (graphic card nvidia geforce updated automatically). I often have to switch with sl viewer if i want no more lag. But, when firestorm works, yes, that’s much much better than with sl viewer at many points.

    So, the question :
    Is this update for people using 4 6 5 40833 too ?
    Or not ?

    Sorry for my english, i try and do my best…

    Didoudidouda

    August 20, 2014

  • If you can use Firestorm 4.6.5 then you should be totally fine with the 4.6.7 release.
    Just incase something goes wrong, you can always get the older versions of Firestorm here: http://wiki.phoenixviewer.com/fs_older_downloads

    It sounds like you are having problems even with 4.6.5 though. If you are still having problems after updating to 4.6.7 then please file a support JIRA and we can help you: http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    August 21, 2014

  • Ok, have been testing out the new viewer for a while now and these are issues i am having so far…

    1. ALT+CAM still in effect, every other click….makes life difficult whilst building so I’m going back to using the older firestorm

    2. Build menu float values have gone haywire….lets say i want to cut a prim to 0.750…in previous versions that would cut a 1/4 of the prim….in this version it cuts 1/4 + 1/8 ish….if you want to cut to a 1/4 the float value ends up at like 4.999 or something random….no idea what is going on there but happens in all build area editing i.e in hollow etc etc.

    3. Played around with graphics for hours and can’t stop having some weird issue where….well….idk its like my draw distance doesn’t work properly….one second i can see people, next they are blur…next they are gone….idk the whole scene rendering aspect has gone off on one. Another issue with this is sometimes parts of the world will flat out just not load….

    4. Map delays a lot in finding places on the map….firstly telling me that there is either no region called what i am looking for or the region is unknown….usually takes a minutes or two to locate a sim.

    Will post more as and when i discover them.

    astarte

    August 20, 2014

  • 1. This release does actully have the Linden lab fix for that bug in it, but we know that fix doesn’t work for everyone.
    Out of curiosity, are you using a Retina display?

    JIRA issue for the ALT+cam bug is at: http://jira.phoenixviewer.com/browse/FIRE-12241

    2. In build tools, bring up the grid options. Change decimal precision to 2 or 3 and see if that helps.

    3. Hmmm not sure whats going on there but I would be very interested to know you have the same problem on the Linden Viewer (https://secondlife.com/support/downloads/).
    Also, are you using WEbroot antivirus?

    4. 4 minutes to load a region on the map shouldn’t happen.

    All your issues could easily be symptoms of transient connection issues.
    If it doesnt clear up and you do not have these same symptoms when hopping back onto the 4.6.5 release, then please file a JIRA issue so this can be investiagted: http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    August 21, 2014

  • 1. Yes i am using a retina display and its super annoying.

    2. Tried that, the build numbers are still off slightly. Changing it to 3 fixes the issue to some degree but the viewer still occasionally (every 3 – 4 edits) switches the numbers randomly. Like if i go to hollow out a prim right now….it will go in this order… 5, 4.999, 9.999, 20, 19.999, 29.999, 30 etc etc

    3. No, the linden viewer has always been fine graphic wise for me. In fact the linden viewers graphics have always been better than firestorm for some reason. Even running firestorm on its highest settings has never matched the linden viewer for graphics, depth of colour etc. Not meaning that badly towards firestorm i love firestorm, but V3 graphics are better.

    4. I tested this on the linden viewer also and there was no issue, it seems to be only on this firestorm release.

    astarte

    August 21, 2014

  • Ok, sounds like this needs to be looked at if it doesnt reproduce for you on the official viewer.
    First thing to try please is a totally clean install of Firestorm 4.6.7 if you did not already do this – please follow the instructions on this page http://wiki.phoenixviewer.com/fs_clean_reinstall
    After doing the clean install, do not change any settings away from defaults and do not restore your settings using settings backup/restore.
    Login using totally default settings and see if you can still reproduce the problems.
    If you can, then please file a support JIRA (http://wiki.phoenixviewer.com/file_a_jira) and we can start troubleshooting.
    Thanks!

    Whirly Fizzle

    August 21, 2014

  • I’m not happy with the change in the edit screen. I used to be able to snap inside or outside, depending on how I liked it, which was inside. Not it is automatically on the outside and I haven’t found a way to change it. That option is completely gone in the edit menu.

    Nevela

    August 20, 2014

  • Yes, this feature is Firestorm specific and it had to be removed for this release because it was badly broken in the merge and there was no time to get it fixed before release – please see http://jira.phoenixviewer.com/browse/FIRE-14396
    Hopefully this feature will be added back for the next release.

    Whirly Fizzle

    August 21, 2014

  • On the whole this is a good update, but Project Interesting is nowhere near right. There are a lot of rendering and “state-change” glitches in that code. Andrew Linden should never have allowed this to be released. For very basic use the new code works well and on log in and TP scenes do indeed render accurately (well, 99%) and quickly, but if the viewer’s viewpoint is changing rapidly it is an epic fail, and scripted state-changes fox it badly too. A shame ‘cos it was a good idea, pity that like so many Linden jobs it was only half-done.

    Ayesha Askham

    August 21, 2014

  • Interesting does have it’s little quirks yes.
    In general I would say its an improvement for most people but we have quite a few complaints on the new release that things are rezzing much slower then on 4.6.5 – this is still being investigated.
    At this time, we do not know the cause and we have been unable to reproduce it “in house”.

    You mentioned the scripted state change problem – Yes! I have seen this myself with certain doors failing to update to their correct state visually. This does also reproduce on the official viewer. I need to get a LL JIRA filed for this with a good repro.
    It is definitely a new bug with the interesting code.

    Whirly Fizzle

    August 21, 2014

  • I sympathize with glitches, but if we had to wait for new features until every possible glitch was fixed we would still be using the LL original LL viewer from 2003.

    Cincia Singh

    August 24, 2014

  • LOL very true!

    Whirly Fizzle

    August 24, 2014

  • I downloaded and installed the update today and everything works great, so far…except the bridge. When I logged in, it said ‘recreating bridge’ but after awhile, it still did not create one. It will not let me use the old one. I have relogged a few times, but it still did not work. =( Any suggestiions?

    Debbie Warcliffe

    August 21, 2014

  • Go to Avatar -> Avatar Health -> Recreate LSL bridge.
    Does this work?

    Whirly Fizzle

    August 21, 2014

  • Second-life errors with windows eight have gone from heart-aching from seemingly no fix. It says my graphic’s drivers need upgrading and I have done this, plus tried the local fix. I am at a stumped end of my road.Please fix this for windows eight point one users? or is there a fix I have yet come accost? I love fire-storm and have used it sense Emerald(Now theirs a viewer!) faltered. and trust me when I say, I have tried EVERY-SINGLE-THING. Thank you so much!

    Samanthaprater Resident

    August 22, 2014

  • I use Windows 8.1 and have no problem running Firestorm. Without specific information about your computer system configuration there isn’t much anyone can do to help you through your problem.

    Cincia Singh

    August 24, 2014

  • Thanks for filing a JIRA issue about this Samantha

    Whirly Fizzle

    August 24, 2014

  • Just a heads up, the latest release is running very slow, especially in crowded areas. I have never had this problem before with your viewer. Not sure if its a bug, the NSA, or the phoenix crew spying on its users again but again, the latest release is running like crap. I frequently get black screened zooming and its lagging not only SL but my whole PC to all hell. Only happens with firestorm loaded.

    AMD 555 Black Unlocked Quad Core OC’d 3.4 Ghz (Stable)
    Nvidia 8800 GT OC (Stable)
    4 GB Fast Timing Low / Latency Gaming RAM
    7200 RPM HDD

    I know my PC is old and I need to rebuild her, but as of the LAST release, everything was running fine even in crowded areas with graphics maxed out. I tried to turn all the graphics settings down and it basically did nothing, so its something with the latest release. I know I am being paranoid but the lag feels like the kind of lag when you are being remoted (or remoting) another PC. Not accusing just trying to explain the symptoms. Again, only started with this last update.

    John

    August 22, 2014

  • PS: No, I don’t have a virus or spyware; and if I do it’s not the kind that can be detected by the general public. This only started with the latest release, and when I quit SL everything goes back to normal, so it’s not my PC. SL has always been a CPU hog and I am only showing about 30% in use right now, which is very low for SL running. My GFX card is running at 98% which is normal, but it looks like something is throttling down my CPU and not taking full advantage of the chip. All cores are working and showing activity. Setting firestorm’s priority to real time also does nothing. As I said before, in the past SL has always been CPU intensive and with the latest release it now seems to be dumping everything on the gfx card. Maybe it’s just me, who knows.

    John

    August 22, 2014

  • “……or the phoenix crew spying on its users again…”
    I hope that was a joke 😉
    If you really believe this though, then please use another viewer.

    Hard to say what the problem is without more information.
    Best thing to do in this case is start off by doing a totally *CLEAN* install of the 4.6.7 release by following the instructions exactly as directed on this page: http://wiki.phoenixviewer.com/fs_clean_reinstall
    Do not change ANY settinhgs away from default at fisrt and see if you are still having the same problem.
    If you are having the same problem, please file a JIRA issue giving a full paste of all your system information and your viewer logs after a session where you reproduce this performance problem.
    This page tells you what to do: http://wiki.phoenixviewer.com/file_a_jira
    In addition, please state on your JIRA issue WHICH “last release” did not have this problem for you – was it the 4.5.1 beta, 4.6.1 release or the 4.6.5 release?
    Thanks!

    Whirly Fizzle

    August 24, 2014

  • The release of this was timed well. I recently updated to a new system with a 64bit OS and 8gigs of ram. No more worrying if the viewer hogs 2.5 gigs. No more ‘textures discarded due to insufficient memory’ errors. I can simply enjoy SL for multiple hours without a viewer crash. The 64 bit version has definitely proven more stable than the 32 bit version ever was. Thanks for releasing a version with the Interesting code even if some other stuff didn’t make it it. I do a fair amount of flying and boating in SL and the increased speed with with rendering happens after a crossing is quite noticeable. As far as future new features, I’m much more interested in the group ban code getting in than that experience thing. No offence to LL, but ‘experiences’ seem like another feature destined for the same lack of use that Pathfinding got. I really wish they’d listen more to what residents actually want. A basic inworld texture painter would be a LOT more useful for most than this experience thing will be.

    Thanks for the update.

    Crim Mip

    August 23, 2014

  • Current version breaks at the x86 redistribuable C++ microsft update from 6.29..your installer blocks it, tried uninstalling said update..no effect..currently Firestorm in newer AND older version will not install…am having to go to SL basic viewer to function….what happened? everything was fine until I tried to instal the latest release?
    am on Windows 7 OS, 64 bit…sad today 🙁

    Frenzy23

    August 24, 2014

  • Taking a guess at what the problem is… please can you do the following:
    Uninstall ALL versions of Firestorm 64bit using Windows Add/Remove programs.
    Then run the 4.6.7 installer again and see if it works this time.

    The 64bit installer can be a bit flakey when you already have a different 64bit version of Firestorm installed.

    Whirly Fizzle

    August 24, 2014

  • A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine.

    thats all I get after I did all the reinstall stuff. sighs…

    frenzy23

    August 25, 2014

  • New 467-42398 crashes MUCH more than previous 442 -34167.
    I am on win-7-Home-Premium x64, Dell i7-3611QM with 8GB, using default on-board Intel Graphics Processor. Old version almost never crashed. Fresh install of 4.6.7 into new directory and it crashes several times a day and I have had to go back to old 4.4.2 and/or Singularity but cannot use 4.6.7.

    Restless Swords

    August 25, 2014

  • Make sure you are using the latest driver for your intel graphics.
    Some older Intel HD drivers have a known memory leak.
    You can use the driver update utility here to make sure you have the latest driver: http://www.intel.com/p/en_US/support/detect

    If updating driver does not help, please can you file a JIRA issue (http://wiki.phoenixviewer.com/file_a_jira) making sure to give a full paste of all your system information from Help -> About Firestorm and your log files after reproducing the crash.
    The above wiki page tells you where to find your logs folder.
    Thanks!

    Whirly Fizzle

    August 25, 2014

  • I don’t believe changing the Intel driver can be a solution since I am running the same one I have used for a year, and the previous version 4.4.2-34167 runs forever with no problem, as dis Singularity and the SL-Viewer. it is only 4.6.7-42398 that has all these crashes.

    – CPU: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (2294.85 MHz)
    – Memory: 8049 MB
    – OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
    – Graphics Card Vendor: Intel
    – Graphics Card: Intel(R) HD Graphics 4000
    – Windows Graphics Driver Version: 9.17.0010.2867
    – OpenGL Version: 4.0.0 – Build 9.17.10.2867

    Restless Swords

    August 31, 2014

  • “Windows Graphics Driver Version: 9.17.0010.2867”
    The graphics driver very much is your problem.
    I have no idea why you are not having problems on earlier versions of the viewer or on other viewers with this driver version but that driver version has a known memory leak. There are a lot of LL JIRA issues reporting exactly the same problem on these older intel HD drivers.
    If you update, you should be fixed.
    This is the latest driver for your card: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3712
    Alternatively you can use the Intel driver update utility found here: http://www.intel.com/p/en_US/support/detect

    Whirly Fizzle

    August 31, 2014

  • @Whirly Fizzle

    After posting that It seemed to resolve itself on its own. Odd I know. Nothing shocks me anymore; I am just numb to all of this when it happens.

    John

    August 26, 2014

  • Great! Glad to hear that John.

    Whirly Fizzle

    August 27, 2014

  • Installed 4.6.7 (clean install), and found scene rendering reduced to a crawl, some parts would never rez at all, and right click/refresh options were gone. I tried deinstalling/clean reinstall and got the same problem, also same with the latest LL viewer. Seems Project Interesting doesnt like my PC much ?

    AMD Athlon II X4 640 – 3.00ghz
    12 gb ram
    NVIDIA GT630 2gb

    Dalmar

    August 28, 2014

  • Dalmar, please can you file a support ticket on our JIRA about this – http://wiki.phoenixviewer.com/file_a_jira
    Be sure to include a full paste of all your system information and log files. The above wiki page tells you how to do this.
    We have had a few complaints that Firestorm 4.6.7 is much slower to render scenes then previous versions, when infact the opposite should be true.
    The cause is so far a mystery and is very probably there is more then one cause of it.
    Some people that initially reported this problem said that it mysteriously fixed itself a few days later – possibly the viewer update coincided with transient connection problems at their end.
    It could also be a problem caused by your antivirus software (maybe doing some real time scanning in the cache folder?). We saw this problem with the previous 4.6.5 release with webroot antivirus software. Webroot fixed this problem at thir end and after users had updated their webroot definitions, the problem went away.
    Support should be able to help you troubleshoot the cause of this problem if you file a JIRA.
    Thanks!

    Whirly Fizzle

    August 30, 2014

  • […] the recent release of Firestorm 4.6.7 (see my overview for details), the Firestorm team has announced that Firestorm […]

  • This is the worst viewer you’ve released. My rezz time is horrendous, and it just isn’t me, as my friends are having the same issues. What is going on!!??

    Chance Byron

    August 31, 2014

  • I have just been doing some tests.. I chose a Windows 8.1 system with nothing else running, plenty of memory, etc. Set up the same graphics levels and all other settings for bandwidth, cache size etc… I put my avatar on a region facing the same way, full screen, no other avatars on the (private) region in SL. I then ran Linden Labs 3.7.14 for half an hour and afterwards Firestorm 64 bit 4.6.7 for same time. I started at roughly the same fps on both (41fps for LL and 40fps for Firestorm… but the LL viewer hardly changed in the half hour, in fact it went up a little to 43 fps. But the Firestorm viewer went down from 40fps to 35 fps over the period, gently falling through the whole time. I tried it a second time after a relog and the same thing happened… it was up to 40fps at the startup (after the initial short time to settle down) but then fell slowly back down.

    Anyone else noticed something like that?

    Ai Austin

    September 1, 2014

  • Bug FIRE-12241 is NOT fixed in this release. I only bring this up here as you have it listed as fixed: “* Fixed for the Mac Cocoa bug – Alt-clicking while moving the mouse can move the camera significantly now fixed for most.”, and JIRA seems to not be letting me in right now.
    I had to roll back to 4.4.2. Just as I did after trying 4.5.x and 4.6.x.
    Incidentally, my symptoms are MUCH MUCH worse than those in the video that was posted to the bugtracker report some weeks back. It renders camming absolutely unusable.

    Krell Karu

    September 1, 2014

  • This release does actully have the Linden lab fix for that bug in it, but we know that fix doesn’t work for everyone on Firestorm or the official viewer.

    JIRA issue for the ALT+cam bug is at: http://jira.phoenixviewer.com/browse/FIRE-12241

    Whirly Fizzle

    September 20, 2014

  • Hello

    I noticed that since I started using the new version, it uses much more Internet than before, and I have the graphics set between low and mid.
    Anyone having the same problem?

    Blockmute

    September 2, 2014

  • Hello?!?! Anyone?!?!?

    Blockmute

    September 3, 2014

  • A few people have complained about this.
    It appears this is just a side effect of project interesting and I’m afraid there isnt much we can do about it. Linden Lab would need to look at this problem.

    Whirly Fizzle

    September 20, 2014

  • Very slow release.
    Faster to launch, better to tp somewhere, but a real step back to use any kind of fast vehicle.
    Interesting project seems to ask too much computing.
    The difference with the previous version of firestorm is huge.
    A very annoying bug with the “sit” anims.

    Mak

    September 3, 2014

  • What’s happening with the sit animations?
    If you mean the sit animation breaking on a region crossing then this is a Linden bug and is filed here https://jira.secondlife.com/browse/BUG-6814

    Whirly Fizzle

    September 20, 2014

  • Hi there , I had no trouble with the last firestorm release but I am with this one. It get’s to where the bar is full and acts like it’s going to let me see in world but it never does then goes not responding kind of disappointed as I don’t like any other viewer. Hope it get’s fixed.

    Christina Poza

    September 4, 2014

  • Please file a support ticket on the JIRA and support can help you: http://wiki.phoenixviewer.com/file_a_jira
    Be sure to include a paste of all your system information and viewer logs after a failed login attempt.

    Whirly Fizzle

    September 20, 2014

  • I’m yet another person who had no issues before this release and I’m now testing out other viewers. I have a 770 graphics card and the system to support it. In the past, I’ve been able to wander around with settings on ultra, unless I was going to a high traffic area. With this release, the camera lags and is very, very jerky upon rotation even with the setting at ‘mid’. Also, the derender & blacklist option no longer works and that is super aggravating. Even if the graphics were not an issue, I’d probably be looking for another viewer just based on that. Hopefully, these issues will be solved upon the next release. I’m not planning to give up on firestorm (I’ve been using it for lots of years), but I’m certainly not going to torture myself using until the kinks are ironed out.

    Jenalynn

    September 5, 2014

  • The broken derender/blacklist problem is filed at http://jira.phoenixviewer.com/browse/FIRE-13997

    As for the poor performance/stuttery camera problem, We need more information to know whats going wrong there.
    Please file a JIRA issue: http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    September 20, 2014

  • For the first time, I had to switch back to the previous version of Firestorm and it was the right thing to do:
    I can fly fast again.

    For sure that project isn’t interesting for flying.

    Mak

    September 7, 2014

  • I have been monitoring my fps rates a bit more closely than usual recently and I think I am seeing significantly higher frame rates on a much less powerful older Nvidia GTX 580 I have on one rig (with only 8GB of memory and rotating disks) compared to the system I thought would give best performance with an Nvidia Kepler-based K4000, 32GB memory and SSD drives on which I seem to only be getting about half the frame rate.

    I tried to set these with seemingly identical tests with 1920×1080 display, identical ultra video, same view distance, shadows, anti-aliasing and everything, and I had my avatar at same time of day facing the same direction on an otherwise unoccupied region.

    I THINK this is the same whether I use the 32-bit or 64-bit versions, but before I set up and test more thoroughly and try to see what the problem might be, I wonder if anyone knows if there is some specific issue between using the apparently better fps delivering consumer level Nvidia GTX GPUs and seemingly more powerful but less well performing Nvidia Quadro Kepler GPUs that may be a root cause?

    Ai Austin

    September 7, 2014

  • For the first time I had to switch back to the previous version of firestorm. It was the right thing to do, I can now fly fast again with my aircrafts.
    For sure, that project isn’t interesting for flying.

    Mak

    September 7, 2014

  • So question is anyone else having trouble when uploading meshes or textures with this new update?. Every single time i try and upload a mesh or a texture the whole thing crashes before it even finishes to load and this is the message i get = http://www.mediafire.com/convkey/ef3f/hltoct88olx6kvdfg.jpg
    It is a pain to have to log on the Regular SL viewer to upload.

    – I have Mac so i downloaded the *FirestormOS BetaX64

    Luna Nocturnal

    September 10, 2014

  • This crash is specific to the Mac 64bit build only.
    For details see http://jira.phoenixviewer.com/browse/FIRE-14379
    This is already fixed for the next release.
    For now you can use the Mac 32 bit viewer build or see the above JIRA issue for how to get a test 64bit build containing the fix.

    Whirly Fizzle

    September 20, 2014

  • Olá ! Bom , estou com um problema no SL , pois após adiquirir um modelo di corpo , eu entro no jogo , ai passa alguns minutos minha tela fica preta , naum vejo as pessoas , nem a paisagem , apenas as barras laterais do jogo , as opções ! Tanto qe criei outra conta pensando qe poderia ser um vírus ! Baixei a versão 4.6 do Firestorm mais ficou pior ainda .. Aqui é o Windows 7 , Tipo de Sistema : Sistema Operacional de 32 Bits . O que mi indica , como pode mi ajudar ?

    Naaty

    September 12, 2014

  • Olá
    Temos um grupo de ajuda portuguesa para Firestorm
    https://my.secondlife.com/groups/e689fa7b-33a5-d2a4-860f-77729a04b143

    Whirly Fizzle

    September 20, 2014

  • im just here to say i cant use the new version because it freezes up my computer and it destroyed a hard drive already…i had to replace my hard drive because of it. i dont know if anyone else is having issues with the new version…and dont get me wrong i love firestorm viewer…but now im forced to use the secondlife viewer

    smoke

    September 17, 2014

  • I’m not sure what you mean by “destroyed a hard drive”. An SL viewer cannot destoy a hard drive.
    If the official viewer is running fine on your new hard drive then Firestorm should also run fine.
    If you are still having freezing problems with Firestorm now you have a new hard drive then file a support issue on the JIRA and support can help you troubleshoot the problem.
    http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    September 20, 2014

  • I love this release. The area loads super quick and start up is near instant. But my issue is for some reason people take forever to load. I could have the entire sim loaded before one person is fully loaded. It’s really annoying. My specs are far beyond the settings should be. I always have stable FPS as well. Any settings I should look into to fix Avatar rez speed?

    James

    September 23, 2014

  • Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: Firestorm-bin.exe (4456) consumed 1281519616 bytes, CCC.exe (3300) consumed 94117888 bytes, and MsMpEng.exe (1392) consumed 85053440 bytes.

    karl

    September 27, 2014

  • Is anyone else seeing major rendering issues with this release? Several times now, I’ll have a building or other large structure completely vanish, leaving just the stuff that was in it hanging in the air. I used to have this problem about three years ago, but it was long since fixed until this release. Just to save the inevitable responses, no I’m not using webroot, yes all FS folders are excluded from virus scanning, yes my video drivers are up to date and not ATI, yes I did a clean install (twice actually), and yes I’ve cleared the cache totally. I actually downgraded already from the 64bit to the 32bit version, and that seems a lot more stable, but I’m still getting the problems described. Just curious if anyone else is seeing similar issues before I step back to the last release.

    Cassandra

    September 30, 2014

  • I am on 4.6.7 release and Im noticing some avatars that are jerky and moving funny. IS that an issue with the settings or Viewer stability issue?

    Shawn Indiawood

    October 10, 2014

  • So very quiet, so little news. I vacillate between eager anticipation and a sense of an ill wind about to blow.
    Jessica, hold my hand!

    Georgie

    Georgie Tungsten

    October 22, 2014

  • I would like to know whether you will fix the derender blacklist in the next version I have gone back to Firestorm 4.6.5 (40833) as I can not stand not having it working it is to me a must have. I have several really ugly builds all around my land and they ruin my experience. So won’t update until that is fixed. Thank you.

    Alexandra Twitchy

    October 26, 2014

  • Fixed in the upcoming release.. yes.

    Jessica Lyon

    October 26, 2014

  • Thank you

    Alexandra Twitchy

    November 5, 2014

  • I’m sorry to say, but logging in and teleporting take nearly 3 times as long as it did before this so-called “Project Interesting” ever was around let alone faster on another viewer that’s a year old! I should also NOT have to deal with my viewer crashing at random when I have a strong connection and be on sim’s where they are running at full speed. Other than that, there is no noticeable changes that LL has done to improve anything if not just make things worse like they usually do. :/

    Vlad M

    October 31, 2014

  • I’ve considered the Firestorm then came new out only used the Firestorm, only since the last and the new version I’ve been using the Viewer only problems, constantly he hangs up, then he comes back so that it hangs up again, graphic on medium only still standing but also that does not work, this does not matter whether 32 or 64 bit version.
    The one with the 64 bit version, it is not better, I then tested another viewer on the same sim and I can have graphics on Ultra and spent hours not made a trailer or by a crash, thus has for me Firestorm quite clear throwback in recent times and is no longer recommended, I recommend my friends just the other viewers and everyone tells me that’s not more rez everything much faster and it will also depend

    Omen Neiro

    November 3, 2014

  • Omen, just because Firestorm isn’t working well for you right now does not mean Firestorm does not work well for others. If you contact our support team they can help you sort out the problems that ‘you’ are having. In all likelyhood performing a clean re-install will fix all your problems with Firestorm. http://wiki.phoenixviewer.com/fs_clean_reinstall

    Jessica Lyon

    November 4, 2014

  • How do I get in contact with someone like you that can help me? I keep receiving a error An application has requested more GPU memory than is available in the system. That application will now be closed. and my Secondlife closes I just started having the issue and I know I have more than enough GPU memory. What can be done to fix this issue it’s starting to happen every 20 mins or so for me on Secondlife?

    Bonnii Hendes

    November 8, 2014

  • Bonnii, best thing to do for that problem is to file a support JIRA and be sure to include your system information and log files.
    This wiki page tells you how to do this http://wiki.phoenixviewer.com/file_a_jira

    Whirly Fizzle

    November 8, 2014

  • Using Firestorm 4.6.7 (42398) The problem I am having is textures will rez in fine but then they will go blurry and continue to attempt to rez in. It’s like the textures are stuck in a rendering loop. It doesn’t matter what I set my draw distance at or my graphics. It does the same thing.

    CPU: AMD Phenom(tm) II X6 1100T Processor (3300.07 MHz)
    Memory: 16384 MB
    OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
    Graphics Card Vendor: ATI Technologies Inc.
    Graphics Card: AMD Radeon HD 7700 Series

    Windows Graphics Driver Version: 8.17.0010.1140
    OpenGL Version: 4.2.11762 Compatibility Profile Context

    RestrainedLove API: (disabled)
    libcurl Version: libcurl/7.24.0 OpenSSL/1.0.1h zlib/1.2.5 c-ares/1.10.0
    J2C Decoder Version: KDU v7.4
    Audio Driver Version: FMOD Ex 4.44.32
    Qt Webkit Version: 4.7.1 (version number hard-coded)
    Voice Server Version: Vivox 4.6.0009.20030

    Settings mode: Firestorm
    Viewer Skin: Firestorm (Grey)
    Font Used: Deja Vu (96)
    Draw distance: 1024
    Bandwidth: 500
    LOD factor: 2
    Render quality: Medium-Low (2/7)
    Texture memory: 512 MB (1)
    VFS (cache) creation time (UTC): 2014-12-8T6:32:18
    Built with MSVC version 1600
    Packets Lost: 535/752,256 (0.1%)

    Donovan Byron

    December 10, 2014

  • Oi

    marcos Oliveira

    December 12, 2014

  • Como Faso pra entrar no jogo

    marcos Oliveira

    December 12, 2014