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Emergency 4.4.2 Update coming

During our beta testing of 4.4.1 we were also collaborating with LL to help them load-test the Server Side Appearance code while on Firestorm. In order to accomplish this testing we had to enable special data logging which sends quite a bit of additional information to the LL servers as well as user logs for LL to analyze. Unfortunately turning this extra logging off for the release build was overlooked and did not happen. While there is no noticeable impact to you, less than an hour ago we were informed that our release of 4.4.1 was “crushing” the LL statistics servers. Suddenly we now find ourselves having to take some emergency steps to correct this issue.

Removing 4.4.1 from downloads

We have to remove 4.4.1 from our downloads NOW and will have a 4.4.2 out to you no later than tomorrow but possibly within the current day. The only change in 4.4.2 will be the removal of the additional data logging.

Blocking 4.4.1 once 4.4.2 is available

As long as there are users on 4.4.1, the LL servers will continue to be inundated. The only solution to this is for us to block 4.4.1 from logging into SL as soon as 4.4.2 is available. You can expect to get a message when you try to log into 4.4.1 stating it has been blocked, why and where to download the update.
NOTE: YOU DO NOT NEED TO DOWNGRADE TO 4.4.0. You do not have to do ANYTHING until 4.4.2 is available.

Our mistake

When I started this project many rules were created in order to keep us all on the straight and narrow. One of the most important of those rules was that “If we screw up… we own up, no exceptions.” No sugar-coating it, no excuses, no trying to reduce the blame or redirect it.

Well, we screwed up, and because of our screw-up thousands of you are going to need to upgrade yet again, only this time with little to no notice or choice whatsoever. We acknowledge this will be, at the least, very inconvenient to most of you and on behalf of myself and the entire Firestorm Team… we extend our deepest apologies.

With every mistake a lesson must be learned, and I can assure you, lessons have been learned here. We won’t make THIS mistake again.

Stay tuned to this blog for the 4.4.2 update.

Sincerely,
Jessica Lyon
Project Manager
The Phoenix Firestorm Project, Inc.

“We learn from failure, not from success!”
Bram Stoker, Dracula

  • […] See: Emergency 4.4.2 Coming […]

  • Well stuff happens! It’s a complex issue and anyone involved with programming and roll outs knows it’s a fact of life, not a National Emergency! Thanks Jessica for your work.

    Alana Onyett

    July 1, 2013

  • Alana, we aren’t all techies

    greenie emerald

    July 1, 2013

  • shit happens! at least you own it and sort it asap and its appreciated
    thanks

    Poppyfeden

    July 1, 2013

  • I can appreciate that some updates are necessary, but it’s getting to be a real pain to have to update my settings every time it happens. There’s suppposed to be a backup but it gets wiped out by the clean install. I’m looking at Singularity

    greenie emerald

    July 1, 2013

  • Greenie, On average we issue an update every 4 months. It is only recently we have had a few updates in a row and these are under extenuating circumstances. In comparison, LL viewer updates every week and forces users to update.

    Jessica Lyon

    July 1, 2013

  • why am i the only one whose “comment needs moderation”? i an’t the one who used the bad word or said anything nasty

    greenie emerald

    July 1, 2013

  • All comments are moderated in order to keep out the spam. I moderate and approve each and every comment, negative or positive regardless. I only block the spam.

    Jessica Lyon

    July 1, 2013

  • Can ANYONE tell me why my inventory will not load ??? MOST of my things are missing and this is sad cause I LOVE this viewer …like why is this happening if its not broke why try and fit it ??

    isis coy

    July 2, 2013

  • I cant not get my avi to load! I have tried to rebake with this new version of firestorm and it not working! I’m still a cloud.

    Sapphiremoon26

    July 8, 2013

  • Contact support, they can help you

    Jessica Lyon

    July 8, 2013

  • we will see if it helps

    misssandra kuhn

    July 9, 2013

  • What sort of “logging” was being sent? People will wonder if anything confidential was involved like I.P. addresses?

    thanks
    Laura

    Laura18 Streeter

    July 1, 2013

  • LL already receives more than your IP address. Otherwise, you probably wouldn’t be able to login at all and keep an association to your avatar.

    IP collecting and matching becomes a problem if some self-absorbed “security officer” user thinks they have a right to police other users.

    Lillith Hapmouche

    July 2, 2013

  • Exactly what types of data have been being sent? Also, when you say user logs you don’t mean chat logs right?

    CHUCKMATRIX Clip

    July 1, 2013

  • ey no sweat! shit happens! you make such a great viewer, and ya don’t even get payed for it, i am sure you will get some negative responces, but hey not everyone understands what goes into making a viewer of this quality. if this is the worst that is gonna happen… hell take it in your stride!
    i am behind you guys all the way!

    Merte Edenflower

    July 1, 2013

  • Do NOT make this a clean install required update. You will simply annoy us.

    Marcus

    Marcus Antonelli

    July 1, 2013

  • RELAx Marcus ! your using something for FREE remember that !

    Ali Blaylock

    July 1, 2013

  • No apology needed; this release is so sweet, it makes up for it.
    Thanks for owning up to your Boo-Boo and getting it fixed so quickly.
    Kudos to the whole team.

    Gordon

    July 1, 2013

  • Thanks for letting us know and that there will be a fix done quickly. I know we all appreciate all the hard work you guys put into the viewer!

    Lookin forward to the new release! :-)

    Liliana Aluveaux

    July 1, 2013

  • […] reason for this is explained in a new Firestorm blog post, but the short version is that due to a slight mishap, some additional logging capabilities which […]

  • No biggie.. just do a settings backup before wiping.. all’s good :) No gripes from me :) LOVE FIRESTORM! Keep up the good work! We’re all human….

    Leah Shim

    July 1, 2013

  • […] Firestorm Emergency 4.4.2 Update Coming ASAP […]

  • Thanks for letting us know. Will there be any need for a clean install or such since it doesn’t sound like there’s any feature changes? If so, well yay for setting backup.

    Crim_Mip

    July 1, 2013

  • Jessica, there is no apologize to do… mistake is human… and honnestly, there is not really big annoyance to re do another update. There is nothing to rant about that.
    Keep doing the awesome work that you and your team do for so many years now… My SL wouldnt be so great without your viewer… So a big thank you for all the Firestorm team and really dont worry about the lil mistake about this version and the reupdate we will have to do tommorow .

    Trinity Yazimoto

    July 1, 2013

  • D’oh!

    Kudos to you for owning up to it though. Fortunately if our internet is fast enough to be on SL it’s fast enough to make the download just a minor thing.

    Angelita Pierterson

    July 1, 2013

  • Hey — you guys do an AMAZING job, and I’m grateful to be one of the many beneficiaries. Mistakes happen, and as far as I’m concerned, this one is nothing compared to what we gain by having Firestorm. I wish the mistakes I make in RL were anywhere near this minor! Thanks!

    Dividni Shostakovich

    July 1, 2013

  • This is only for the SL version of the viewer?

    Or should the open-sim users update their (opensim version) viewers too?

    Oddball Otoole

    July 1, 2013

  • Mistakes happen. No worries. Firestorm is still the most stable and intuitive viewer I’ve found. If I have to “pay” for the free viewer with an uh-oh upgrade now and then, I’m still way ahead of the game. Thanks for your transparency, integrity, and overall awesomeness.

    Love and cookies,
    Meri

    Meri Devlyn

    July 1, 2013

  • What additional information is being sent to Linden Labs?

    Ryan

    July 1, 2013

  • … What i don’t get is how many people keep asking “What kind of data was sent” As if LL didn’t ALREADY have access to everything anyway..

    Akemi

    July 2, 2013

  • Hey, isnt so bad at all. Its just a matter of updating. Few MB of download. Nothing so hard to do at all :P

    Kitsune Shan

    July 1, 2013

  • The only thing about Firestorm since 4.2.2 is that when I do mesh and it creates a link to open a web page for the download, it will not open the browser. I have to use the 4.2.2.29837 release to be able to get the mesh web page for download. Not sure if anyone else has this problem.

    Kala Tigerfish

    July 1, 2013

  • Hello,

    Thank for informing us and de so concerned about the headache this may cause to some but, let’s face it; it is not really a major problem on our side, just another update and 5 minutes of our time which I am sure is a very little time compare to your trouble. Keep up the good work and thank you for all your help and concern.

    Popov Huldschinsky

    July 1, 2013

  • Hope you guys don’t get strafed for this…………it’s really all just part of a virtual world’s rich tapestry ;-)

    Boudicca Amat

    July 1, 2013

  • Its OK Jessica, just shows you folks are human, under pressure and working for the love of the game. Thanks for the update!

    Jini

    Jini Hammerer

    July 1, 2013

  • Well, you’re human, and we humans make mistakes. I for one refuse to villify you for this humanity and would like to say that you’re handling it perfectly. Thank you for creating a user-friendly viewer that makes logging in to Second Life such a pleasurable experience, and I can’t wait to see 4.2.2.
    ♥vickeh

  • *4.4.2 (duh)

  • Jessica and the entire Firestorm team — you ROCK. Thank you for providing this viewer for us. \o/

    Laney

    July 1, 2013

  • It’s been running bettr than ever for me!
    Very pleased regardless of what is going on.
    Can’t wait for the update.

    Tris

    July 1, 2013

  • It’s been running better than ever for me!
    Very pleased regardless of what is going on.
    Can’t wait for the update.

    Tris

    July 1, 2013

  • Well, happens…

    Anyway, perhaps there should be a link or a bit of explaining in the 4.4.1 release post below, in case of some folks deeplinking to that specific blog post and readers missing the 4.4.2 announcement. Some may not figure out why the tagline says “everyone has to update”, but they won’t find a download link. :)

    Lillith Hapmouche

    July 1, 2013

  • I have sooo much respect for those that take ownership of their mistakes, you are no different…..

    Mistakes happen and you are fixing it. No one should complain, unless they get out there and do what you do and provide it to us for free…..otherwise they can keep their negativity to themselves.

    We love you for all that you do for us.

    still Braveheart

    July 1, 2013

  • Fair enough. Stay up on your outstanding work. Appreciate it!

    Lando Blindside

    July 1, 2013

  • Don’t worry, big companies have killed thousands of clients with a buggy virus signature…

    papa

    July 1, 2013

  • /me smacks Jessica’s bottom.

    Tracey Humphreys

    July 1, 2013

  • It is great that you have owned up to this but I think you need to be a bit more forthcoming in the details of what information is being leaked by the Firestorm clients. Also if they are leaking information wouldn’t it be the responsible thing to disable the client NOW. Since most could jump to a stock client that does not have these issues.
    A bit more details would be appreciated so we know the extent of this calamity.

    BamBam

    July 1, 2013

  • FreeSpirit

    July 1, 2013

  • From what I read, nothing is being “leaked” at all. Apparently they were asked to send debug information from the client to the LL Servers during testing, and they forgot to turn that off when they went live. LL is getting firehosed with data they don’t want, and it’s causing them problems. So I don’t think there’s any reason to think that any “personal” information is being shared inappropriately. That’s the NSA’s job, after all…

    Bill

    July 1, 2013

  • I respect what is going on but, when is it going to end. I updated to the 4.4.1. just the other day. Myself as well as others are getting tired of having to update ALL the time. Can’t you just have a viewer and leave it as that? So tired of uninstalling and upgrading all the time.

    Kristy Verlaine

    July 1, 2013

  • There are no viewers out there that do not update – unless they are dead viewers. You really would not like a viewer that did not keep up to date.

    FreeSpirit

    July 1, 2013

  • Well, I’m sure the people who spend so much time writing an excellent viewer for FREE aren’t sending out new versions just to annoy you, however tempting that might be. It’s usually things like fixes and new features. You know – that stuff that Microsoft pushes to your system by the megabyte every day or two. For the operating system you actually PAID something for. The level of entitlement some people seem to feel with regard to support for something they got for FREE just boggles my mind. I came here looking for a link that would let me contribute some money toward the continued support and updating of Firestorm because I use it a lot and like it.

    Bill

    July 1, 2013

  • well then… Guess I’m switching too singularity

    xxCorpsette

    July 1, 2013

  • Don’t let the free software hit you in the ass on the way out…

    Bill

    July 1, 2013

  • Singularity updates as well, just saying. Every viewer that wishes to remain current with the Lab’s recent upgrades to the code have had to update, it is only due to a relatively minor slip-up (albeit one with far-reaching consequences) that you find yourself inconvenienced by the second forced update.

    I would imagine it’s a mistake anyone might have made under pressure, even the boffins at Singularity. That being said, I wish you the best of luck with your new choice, knowing full well that any choice you make will be subject to a similar timetable of updates.

    Try not to let them get you down, lol.

    J

    July 2, 2013

  • Sh*t happens, life goes on. These things happen. :)

    Serendipidy Haven

    July 1, 2013

  • Please please PLEASE bring over the IM encryption from Phoenix. :( My fiance is currently on contract in the middle east and we cant have any private time without it. If its at all possible, please consider adding it. :( It would mean the world to two little loyal Phoenix users!!!

    Valerie

    July 1, 2013

  • Have you considered leaving a small window open between blocking the old and releasing the new? Won’t everyone going to download at the same time cause a bottleneck and cause even GETTING the new update to be slow or impossible until traffic slows? Seems likely.

    Tom

    July 1, 2013

  • It took me all of three seconds to download the new setup. If there are any bottlenecks at the download server, I am not seeing them.

    J

    July 2, 2013

  • If you are overburdening a server it is ethically and courteously more important to stop causing damage than it is to make sure nobody has to wait an extra 20 mins to get in to SL. It’s about acting responsibly.

    I’m just sayin,

    Georgie

    Georgie Tungsten

    July 10, 2013

  • Eh, this is relatively minor mistakes. Is it a mistake? Yeah. Is it a showstopper on our end? Not likely. (admitedly, I long for the day when Firestorm can export/import settings without user intervention so we can nix a lot of the clean install stuff…) It’s an oops. It’s not an ‘oh bleep’. For that, we count our lucky stars, and thank you for the work done. :)

    Samual Steamweaver

    July 1, 2013

  • Thanks so much for the info and handling this as well as you usually do.

    LeatherBossMaster

    July 1, 2013

  • And what can I do? What viewer, can I use? Any viewer, less Firestorm? Many people do not understand anything and we do not know what to do. Please be enlightening.

    Thank you

    Mariasaray Resident

    July 1, 2013

  • You make a great viewer for which we pay nothing – so thanks for the apology – but shit happens and thanks for all your hard work

    JonnAnsar

    July 1, 2013

  • Since I cant get any of your FS help mods to answer this or even acknowledge Ive asked Ill post it here.

    so any of the mods have an idea of what to do if when I go to install 4.4.2 crashes over and over again on “initializing texture cache” like it did for 4.4.0 – 4.4.1 yes i did clean installs. pure luck i got this version to get past that point last time. so assuming it does it again (hopefully not) any ideas of what to do ? it only happens the very first run.

    Me

    July 1, 2013

  • @Me – If it turns out that this does happen, try this: Windows only: If the above doesn’t work, then click the speaker icon in the system tray, then touch the volume slider, just enough to change the volume slightly. It may be that the Windows sound system has stalled; this should “give it a kick”.

    Extract from http://wiki.phoenixviewer.com/fs_install_crash

    Willow Wilder

    July 2, 2013

  • Shit happens *shrugs* its the way of life =)

    Not gonna bother me having to re-download a new one.. if anything the removal of the ‘monitoring’ code might improve performance =P

    As for people wondering about the ‘monitoring’ and ‘logs’ being passed. If its anything like normal ‘debugging’ systems, all the logs had were possible ‘general’ ip locations (not direct, but say possible the ‘state/country’ your in. Ping, up/down speed info, and up/down data info. And possibly, if their looking at ‘server stress’ total log-in time.

    I seriously doubt it was anything specific to any users such as account names and whatnot. Just general ‘network’ information that anyone can access if you know how to do it =)

    Aria Repine

    July 1, 2013

  • Eh, a pita as I just downloaded the new version yesterday and got all my settings to what I wanted …lol. BUT! Mistakes happen and I appreciate all the peeps of Firestorm for their work.
    Namaste

    Kali

    July 1, 2013

  • The extra information being sent was not a matter of sending more information than before, but rather sending it faster. There’s a statistics packet that the viewer sends to Linden Lab to report some performance metrics. It’s supposed to be sent every 10 minutes. Instead, it’s sent every 30 seconds. The statistics servers at LL are getting hammered.

    The statistics contain no personally identifiable information at all, so you need not worry that we’re revealing anything private.

    Tonya Souther

    July 1, 2013

  • Personally LL should be thanking you, because as soon as they dig the statics server out from the crushing amounts of data you just provided them, they will be able to see just how well their servers really perform

    Wacoede

    July 1, 2013

  • Well… I’m still on 4.4.0. Should I fear something?

    Samara Sharkfin

    July 1, 2013

  • 4.4.0 lacks some of the SSA code LL is about to roll out. If the possibility of seeing hordes of grey avatars give you cold sweats then the answer is “be afraid… be very afraid”

    J

    July 2, 2013

  • Heya Guys,
    There is nothing to be concerned about in the extra data that was being sent to Linden lab with the extra logging.
    For a start, only Linden Lab could see this.

    The debug setting “QAModeMetrics” was left enabled by mistake. This “Enables QA features (logging, faster cycling) for the metrics collector”.
    This was apparently the part that was frying the LL stats servers. We do not actually know what data this sends, only Linden Lab can answer that. As far as I know this just sends the same data to Linden Lab as all viewers do, but when this setting is left enabled it sends the data at much shorter intervals, which was causing the problem.
    The other logging that was left enabled by mistake was extra avatar appearance logging in logcontrol.xml.
    You can actually see this yourselves in your viewer log files.
    See this page for how to find your logs: http://wiki.phoenixviewer.com/file_a_jira#how_to_give_us_your_logs
    If you open your firestorm.log file in there you will see many lines that start with DEBUG. This is the extra avatar appearance logging.
    Pretty boring stuff really, it just writes extra data to the viewer log about your avatar texture bakes.

    Whirly Fizzle

    July 1, 2013

  • I figured it that was pretty much it. I’m sure there will be plenty of paranoid Chicken Littles running around now squawking about their precious information. If you don’t want information going to LL then don’t use SL.

    And for the one person who mentioned it. IP addresses are hardly private. You send yours out hundreds or thousands of times a day while using a web browser or other network enabled software. Any site you visit could log that and I’m sure many do for information gathering about who’s using their site.

    Crim_Mip

    July 1, 2013

  • I’m glad I’m not the only one who makes mistakes and overlooks stuff. I can only imagine the freaking out that happened when the developers and LL discovered this…. I would love to have been listening in.

    Doc Nolan

    July 1, 2013

  • I don’t want to sound like a dick, but I do want to be honest. Its not the first time and I am pretty sure it won’t be the last. But you know what was a much bigger error? Leaving encrypted chat out of Firestorm. Yeah, really!

    Atticus Finch

    July 1, 2013

  • Oh and you might want to double check to make sure “backup” actually works. It sure didn’t for me. Yes, I had all my settings right. (/me facepalms)

    Atticus Finch

    July 1, 2013

  • Whirly & Tonya, thanks for the information.

    So, if I set my QAModeMetrics debug setting to false, I won’t be contributing to LL’s servers getting hammered, right?

    Just doing my tiny part to help…

    Sasara

    July 1, 2013

  • No apologies needed! Even with phone apps we see new releases come out and then another update the next day or so.
    What you all do can’t be easy. I know I couldn’t do it!
    Just thanks for your continued hard work and keeping us all informed!

    Rob

    July 1, 2013

  • wouldn’t a quote from Frankenstein rather than from Dracula have been more apropos? and this is progress? thank you.

    Rosi

    July 1, 2013

  • moderation? am i NOT entitled to my humble, even if inaccurate, opinion???? Thank you. i vote for Mr. Snowden.

    Rosi

    July 1, 2013

  • […] Emergency 4.4.2 Update coming […]

  • It’s really not that big of a deal. You should always keep an older copy saved on your computer just in case. Thanks for letting us know!

    Kara Enchanted

    July 1, 2013

  • […] 2nd 2013) – I’ve just installed the mandatory upgrade to 4.4.2, the reasons for which are detailed here. Because I was already running 4.4.1 I simply installed over the top of that (as the FS blog […]

  • It happens so i’m not going to blame you, your only human and mistakes Happen, but its good you guys jumped on it and fixed it so Don’t be so hard on yourself, and everyone should not complain if they do , its not like oh my another download, to be honest thou i would recommend for the future thou you guys design something that overwrites such things like a preloading Updater that auto updates when open fire storm, i dont think it should put a strain but you guys should like into file sharing peer to peer faster for downloading

    Sid Foxglove

    July 2, 2013

  • Whoops! Lol no worries, these things happen. ^.^

    Flower Lelue

    July 2, 2013

  • Anyway, Linden Lab _already_ has all “private data” of every SL user (including real names and CC numbers, I think). It seems the one who was really hurt now is an LL’s server. It will be extremely grateful if FS users stop DDOSing it now :))

    Allex Alcove

    July 2, 2013

  • No problem! These things happen. I truly appreciate all of the good work you do on Firestorm!

    Sachie Bade

    July 2, 2013

  • ok so now I have the updated version and now I have no mic I cant hear ppl and they cant hear me it doesn’t even work!Ihave tried everything to resettinf everything and nothing and logging off and on so what do I do now ?? I cant find na phone number to talk to actual person .So now what

    sherry

    July 2, 2013

  • hugs for getting the update out so fast.

    Hilary

    July 2, 2013

  • I have completed the download of the new version…but just letting you know that the old version let me log in.

    Fairiefire Darkwyr

    July 2, 2013

  • I am having trouble with my voice as well. I can hear but no one can hear me but the voice indicator shows that my mic is picking up my voice and the ambient sounds in my house, but the person in the room or private chat can hear nothing.

    Fairiefire Darkwyr

    July 2, 2013

  • Got it fixed

    Fairiefire Darkwyr

    July 2, 2013

  • Up to this point, I was willing to go along with all the suggestions, even willing to do a clean reinstall although I am on a brand-new computer with a different os for me… but when I clicked everything on the Firestorm page, INCLUDING how to do a clean reinstall, I am told the page is blocked! Where do I turn for help? I am not a tecghie. I have invested time, money and self in SL. Do I quit now? HELP please.

    Allie Tomsen

    July 2, 2013

  • This is a P.S. to my prior comment: I tried to get Wiki’s help and was told host not found.

    Allie Tomsen

    July 2, 2013

  • Sounds to me like you have an antivirus program or something preventing you from getting to our website.

    Jessica Lyon

    July 2, 2013

  • I think you and your team are awesome, Jessica! Thanks…really impressed with how fast everything rezzes using newest version

    Song Indigo

    July 3, 2013

  • I dont know how impressed i am about this update, its goodbye to my beloved sl. i have done all told to do, and nothing helpes, I can log in nothing Works, cant see friendlist and they cant see me, I relog and then I cant get online Again, I clean it all over and install firestorm, then I can log in nothing Works, if I log out Again. sob sob, no more sl for me :(

    Sweetlady Lowey

    July 3, 2013

  • Try contacting support

    Jessica Lyon

    July 4, 2013

  • Don’t give up. This release is working for thousands, there has to be something wrong between your configuration and the viewer. I haven’t heard of anyone having problems of that depth. Does it occur on other brands of viewer? If it were me and I did not feel I had the expertise to fine tooth comb the trouble I think I would back up my files and reinstall my OS.

    Wishing you the best,
    Georgie

    Georgie Tungsten

    July 10, 2013

  • Jessica thank you and your team do for all of us, to make our SL experince better… HUGS

    krista

    July 5, 2013

  • Best update, thus far! Took care of all previous errors and break downs. NVidia doesn’t even bitch at me, about OpenGL errors, anymore….lol

    Dragon

    July 6, 2013

  • […] there, the Firestorm team owned up, put together a new release to fix that problem, made an announcement (actually, two – here‘s the most recent one) whose honesty was a most welcome change […]

  • i will not be updateing to firestrom i think grass to force users to the v3 sorce code wich is junk so lookfoward to seeing the funny lokking folks in sl perhabs ll will take note of the amount of users one day that dont want v3 dont like v3 ect as for me im onlyy in sl now to suport oild builds ect i switched to aqvi nation as i dont want to be forced to chane my prefrence i do hope thoe that thoes who are wiling to put up with funny avis arnt going to get there vier blocked as that will mean i pull everything out of sl for good
    i am tired of claming and being hit down by the new gang that seems to have come in with firestorm so any way good luck to u all

    adam

    July 17, 2013

  • We all make mistakes, at least you own up to it and took full responsibility to it, and not pass the book, or dumb it down, for that i thank you, and you have gained my respect and trust (not that you needed to as you already had anyway)

    Alan Johnston

    July 20, 2013

  • ok so im doing the update to 4.4.2 I believe an Im not computer sabby… but I don’t remember it taking a hour to upload before… I really hope im doing it right? is this update longer then usual?

    sonia.ansia

    August 6, 2013

  • I don’t no what im doing wrong but I just waited almost 2hours for my update to complete an I don’t see the firestorm icon at all…. ive not had any problems with this before. :(

    sonia.ansia

    August 6, 2013

  • can some help me out on this? this really sucks that I cant get on sl at all…… :( I refuse to use another viewer unless I really have to….

    sonia.ansia

    August 6, 2013

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