Your browser (Internet Explorer 6) is out of date. It has known security flaws and may not display all features of this and other websites. Learn how to update your browser.

A message from Jessica Lyon

I have never taken the liberty of speaking my own personal opinion on this blog as it is not a place for personal opinions. It is a place for political correctness, fairness and unbiased, unemotional facts. However, today I’ve decided to make an exception because I feel some opinion is called for at this point in time.

Flaming Blog Comments

Anyone reading the comments on our blog posts since the release of 4.4.0 would almost be lead to believe we were actually trying to ruin SL by releasing a viewer with bugs. They might even be lead to believe we intentionally put the bugs there. To those of you who have non-constructively complained just for the sake of complaining, flamed us, trolled us, attacked us, and criticized us publicly as if we were trying to release a broken viewer to ruin everyone’s SL experience…. Kindly walk away from your keyboard. Thanks. Your negativity does not help anyone and only makes it harder for us to remain motivated in spending countless hours of our spare time trying to improve your user experience. If you have a problem we do want to know about it constructively, but not in the context of hate. Furthermore, I will probably be disabling comments on release blogs going forward because they are either being used for drama and hate or support requests. There are proper channels for support requests and blog comments is absolutely not one of them. As for the hate, it helps no one.

Now…Allow me to address…

We’ve been accused of not caring and/or not trying to deliver to you a good product. This team works damn hard to make every new version of Firestorm better than the last. But we are not perfect and the viewer is a very complex piece of software to develop and especially test. The more changes we make to Firestorm the harder it is for us to merge new and required code from LL into it. We have a user share in the 6 figures on Firestorm and that number continues to grow constantly,  it is impossible for us to develop a viewer that works flawlessly on the near infinite spectrum of computer systems out there. So I ask that you try to understand the complexity and difficulty of what we do before you flame us for not making the viewer perfect for you. Quite frankly, I find it offensive that some seem to think we don’t care and/or accuse us of not trying, so let me be crystal clear! We would not be doing this if we did not care, and Firestorm would not be as popular as it is if we were not trying.

We’ve been accused of not testing enough prior to release. While the development of 4.4.0 was somewhat rushed on account that we had to get the LL Server Side Baking code out into a release, we were also extra diligent in testing everything to the best of our ability. knowing that everyone would need to be on this release when LL flips the switch for SSB, IT HAD TO BE GOOD. So I even created an additional level of testing with our preview group, re-purposing it as a third tier of QA with roughly 1700 users to run the release builds prior to officially releasing it. And they tested it… and it took several different release builds before we felt we had it right… before the consensus among our internal development and support tests, our beta testers and preview group testers said “This is ready for release”. Well perhaps it wasn’t ready, and as the leader of this project that blame should lie squarely on my shoulders not those of our developers, support personnel or quality assurance testers. Please stop flaming our volunteers.

For those of you disappointed with 4.4.0, so am I. Even though it seems the vast majority had few problems we did release with some significant bugs. None of which I might add, showed up significantly in our testing. Inventory not loading, Textures not rezzing, Black rectangles in snapshots,  Prims not showing up, low performance are some of the problems that either did not show up in our testing or was missed but which did end up existing in the release.

I am sorry that the release of 4.4.0 was not as great as we had hoped and expected it to be. However, we have worked very hard to provide information to you on how to fix these problems and all while we work very hard to try and fix them properly for our next update.  We have been very busy working on a 4.4.1 update to address some of the issues our 4.4.0 release had and are trying to get it out to you as soon as possible. No release date can be offered at this time, please be patient with us.



Jessica Lyon
Project Manager
The Phoenix Firestorm Project, Inc

  • Every piece of software performing the complex functions that Firestorm does is going to have bugs, oversights and miscellaneous code mishaps. It’s the very nature of the beast – the more complex something is, the more room there is for things to go wrong.

    Such flames and retorts come from people who don’t have the foggiest idea what it is to work on anything as contorted as a viewer for Second Life. Firestorm is the most popular and by far the most feature-rich viewer for a reason. As much as the current rash of bugs are annoying, I also know they will be addressed because that’s what your team always does. You have my appreciation for a fine product, and I know the next release will be a better one.

    Ghosty Kips

    May 21, 2013

  • i have been through the sl versions , emerald viewer and many other and firestorm hasnt let ME down there was a little hitch but nothing to be nasty about … dont let them get to you girls and boys

    thetattywitch junberry

    May 22, 2013

  • It seems to me after reading this post by Jessica that some things have been majorly blown out of proportion. I decided to go back and read a lot of the comments for the various posts since the 4.4.0 release. Most of the comments that one might refer to as flaming trolling attacking etc are people just pointing out in a generalized way how buggy or problematic the latest release has been. Only a small percentage of the comments from what i saw seemed to fall into the category of flaming attacking trolling etc or being direct personal attacks on the FS team. There was also praise and thanks and compliments in those comments as well. It was a mix of positive and negative reviews from what i saw for the most part, but there were more negatives this time around due to the major bugs.

    I know that the FS team is full of volunteers and they do their work for free. But is this what it has come to? People who give positive reviews of the software are considered grateful thankful appreciative users and the people who give negative reviews are flamers haters attackers or trolls? The team put out a release with mega bugs ( some are LL bugs but it appears the rest of them were created by the FS team’s endless hacking on the LL source code and veering further and further away from it) and when people are talking about the various problems, we get a post like this from the project leader because the latest buggy release received more “negative” reviews than praise? And then there was the mention of possibly disabling comments on future blogs. Has it come to “we only want to hear your positive reviews but not negative reviews or else you are a flamer troll attacker hater”? It is sure seeming like that to me after reading this post.

    Karl Kohnegan

    May 22, 2013

  • Jessica Lyon,

    First, understand the difference in flaming and critical opinions. I’m sorry for the bad ones. Some of us are trying to point out issues with Firestorm so that you may correct them. For those of us who been in SL since the beginning, let me say you and Firestorm are starting to act like Linden Labs. I don’t mean this to flame or insult you, just pointing out something. Your Post is something Linden Labs would have released. I’m sorry you feel, you don’t need us to help in the endeavor. So, by what I am seeing, you know what’s best for us and we are too daft to know it? Again, that sounds much like Linden Labs. You’re viewer is behind others, this is a fact not a flaming. And to the few who talk good about Emerald, let’s not go there. That were a mess we do not need to repeat.

    To repeat, you have a bad viewer, does this mean it cannot be fix, of course not. However, alienating your clients is only going to make all us of leave. Please listen to what we have to say, don’t blame all of us for comments from a few. Don’t blame all of us, that might disagree with you. Do listen and let us help you. If you don’t like something I said or someone else said , remember, we might also not like what you said…IE your post. Nevertheless, it is your opinion and we accept that. So accept ours too…Ok?

    Stacie Meier

    May 24, 2013

  • You know I have been with phoenix viewer since emerald left, you were great, now this Firestorm, ill be nice and not say how bad its screwed up. Let me rephrase that, its not screwed up its just slacking, it’s a SL viewer you guys cant fix phoenix viewer, and fire crap I mean storm at the same time? I been in sl to many years and Phoenixviewer was the bomb, better then emerald but you sold out now you are just a sl viewer, I cant believe you cant, or should I say won’t upgrade phoenix viewer , Why are you guys not upgrading the best viewer you ever had, don’t really want to complain. But you guys had it all now you are giving away crap I mean really are your techs so bad they cant upgrade phoenix viewer, its there just add to it. Or are you now sl connected so deep, you cant fix what was perfect/ I am so sick of learning theses viewers just to have you guys outdate them. On the other hand I learned a lot from you, I Really cant believed you just kicked Phoenix Viewer to the curb. That is and was best viewer in sl and believe me I tried them all. Put one person on it to fix it, you and I know its not that HARD!!!!


    August 31, 2013

  • You said it perfectly, dude. If they don’t want negative feedback, perhaps they shouldn’t rush to put something out, like they did. Perhaps they should wait until ALL major bugs (and there is a shitload of them), are fixed. The errors have gotten so bad, I’ve flat out refused to even be on SL, period. The OpenGL errors were the last straw, in a long list, of major problems.


    May 26, 2013

  • To be frank, saying hateful things on the blog is even less than useless to the point of being counter-productive. Complaining about bugs on the blog is pointless, when avenues are provided for reporting them that will actually be seen by the developers and there’s a chance something might be fixed. This is their blog, and the people being jackasses in the comments don’t have any right to it, and that’s the simple truth. Being a whiny, childish prat doesn’t accomplish anything except whatever it is small people get out of being verbally abusive to strangers who provide free products and services, and in this case, DON’T EVEN GET PAID FOR IT. So I support their decision to moderate comments, and I would be perfectly fine if they were also disabled, as they’re not really necessary at all for the functionality of this blog. After all, there’s an inworld group that can be used, and probably almost all of the negative comments would be better posted in JIRA form.

    Rowan V

    May 28, 2013

  • Don’t expect honesty or consistency from Jessica Lyin’. I gave my response to this, her latest liefest/attack on her own user base here:

    Archangel Mortenwold

    June 16, 2013

  • I for one love Firestorm. I have yet to see any systems that do not include some development bugs .. including everything that Microsoft puts out. Just to mention someone with a whole lot more cash to throw at a project. To everyone involved .. keep up the good work and ignore comments that are not constructive. Those can always use the SL viewer should they choose.

    Yube Gentil

    May 22, 2013

  • I’d like to second these remarks.

    There are I suppose many of us who use the software, find it does what it says on the tin, and enjoy it without need for further comment.

    I’ve had one small issue, sorted within five minutes by the support community, and am totally happy with the product and the support.

    Those who hate so much, if it bothers you that much, ask for your download fee back 😉 or go develop something better.

    I hope I speak for many others of the previously silent users who say Carry On Regardless, we love what you do, and both respect and support your efforts.



    June 6, 2013

  • Jessica, please do not let the not-well-informed Firestorm bashers cause any frustration to you or your developers. That there were as few bugs as there were for a codebase this size shows that this project, and the team behind it, stands apart from many other open-source projects. Not only have you had host OS compatibility to deal with, but the SL viewer and API compatibility as well. Please do keep up the great work!

    Benude Cleanslate

    May 23, 2013

  • Quit frankly the viewer works well, I’ve found it stable, and what issues that I’ve seen are issues I’ve seen before, not ones that are unusual or strange given the complexity of the interactions of ISPs, router, server, bandwidth, computer, and graphics card, among others. So the hard work of the Firestorm Team should be applauded, and those who are extremely upset can go ahead and make their own viewer for the rest of us to try out.


    Alana Onyett

    June 2, 2013

  • I’ve been using since it came out. The only problems I faced had *nothing* to do with the viewer itself:

    1. On Ubuntu 12.04 LTS 64-bit (and its derivatives), the Debian team had changed the way multiarch is supported and so I couldn’t get 32-bit compatibility. That was the Debian team’s fault, though.

    2. On Linux Mint 13 Xfce, I lost use of my “Ctrl+something” shortcuts. It happened after I installed the Eclipse IDE. Did it have anything to do with Firestorm itself? No.

    3. ATI’s proprietary drivers for Linux are sub-par and sometimes produce artefacts when taking snapshots. That’s NOT a problem with Firestorm.

    Other than this…

    Ever since 4.2.2 came out, I’ve pretty much forgotten what viewer crashes are: I only crashed in two regions: Angel Manor and the Ascension exhibit at the LEA regions. Two crashes in six months. Then again, I use Linux and don’t have my machine burdened with all sorts of crap (spyware, toolbars and the like). Before users start bitching and moaning about viewer stability, perhaps they should learn to set up their machines properly and keep them clean.

    Mona Eberhardt

    May 21, 2013

  • Very true… Computers are often bloated with unnecessary stuff. I got a mac but before logging in SL I close all other open applications, including ofc peer-to-peer… And I got little problems as well. Jessica and her tea did a great work, and I cannot stand LL viewer interface. Firestorm is way more user friendly 🙂

    Gillian Artis

    August 13, 2013

  • I find it a shame that you guys work hard and in your spare time on something and then get bashed for it. Viewer development does not sound like something you’d even get paid for so this is because you Love it, not because you have nothing else to do.

    I found that when putting in a JIRA with a problem or bug, that it gets addressed quickly, friendly and very helpful. Many supports from other games or in general should take that as an example.

    Thank you for all your hard work, can’t wait for the update and fixes 🙂

    Chandni Khondji

    May 21, 2013

  • Quantum pollicita es, tantum tibi dandum est!

    Welcome to reality, Jessica ^^


    May 21, 2013

  • I concur it is ridiculous that we have yet to see a release that supports Latin.



    Georgie Tungsten

    May 21, 2013

  • The viewer in Latin, why not. :)) Still the most widely used language in the world.


    May 24, 2013

  • Jessica,

    You’re still taking too much of the blame.

    “Inventory not loading, Textures not rezzing, Black rectangles in snapshots, Prims not showing up, low performance are some of the problems that either did not show up in our testing or was missed but which did end up existing in the release!”

    At least two of these issues are not in any way attributable to Firestorm – and it really is about time people realised this and stopped hammering you for such problems. After all, it’s been pointed out enough times here and across the blogsphere.

    Prims failing to rez is due to a long-term bug being brought more sharply into focus be recent server-side changes; black borders on very high resolution snapshots (4000 pxels or more across) being an inherent ( and well-publicised) flaw in the “tiling” bug fix.

    As such, they impact just about every viewer out there, not just Firestorm.

    Even texture rendering issues can be in part explained by ongoing servr-side changes which are influencing how your team is updating Firestorm.

    As such, I do feel it is a shame that people appear so unwilling to take a deep breath and remain civil when communicating with you and your support team – volunteers all, who pour talent and time into trying to make Firestorm a happy and engaging experience for all.

    For my part, and because I don’t say it in public enough: thank you to you, Tank, Tonya, Kadah, Ed, Lette, Whirly and the entire team for all of the hard work you put into Firestorm. It is appreciated. Greatly.

    Inara Pey

    May 21, 2013

  • Thanks, Inara, for saying pretty much what I wanted to say about how the problems Jessica outlines are by no means specific to Firestorm.

    I spend most of my time using Catznip or Marine’s RLV rather than Firestorm (I’ve nothing against Firestorm; I just happen to prefer Catznip for a variety of reasons) and I can say for a certainty that most of the issues I see people raising in the Firestorm support group, unless they’re Firestorm specific (“how do I turn such-and-such on?”) are about problems common to every viewer, and usually, as you suggest, problems that can only be fixed by LL fixing the server code in various ways.

    I would also suggest, on the subject of performance problems, people check not only their own graphics settings on the viewer (the number of times I see the long-suffering Firestorm helpers having to suggest things like “try bringing your draw distance down from 512 to 124…” ) but also their own graphics cards settings.

    I don’t know about other GPUs but Nvidia cards have their own control panel, which you can use to specify settings for each programme if you want. I didn’t know anything about this until I started SL, and I still don’t understand a great deal, but I do understand — from reading blog posts and experimenting — that I can achieve dramatic improvements in the performance of all viewers, Firestorm, LL, Catznip and everything else, by playing round with the settings my GPU uses. I’ve also discovered that the settings that work best for Catznip don’t always work best for Firestorm, and they don’t always work best for the LL viewer. This is all stuff that’s under my control, not that of LL, nor of the Firestorm devs, nor anyone else.

    I echo Inara’s thanks to the FS team for making what seems to me, when I do use it, a very good viewer indeed.

    Innula Zenovka

    May 21, 2013

  • I hate making comments on things like this but I wanted to say thank you.


    I know how hard you guys work to make this viewer and it’s a shame that people have to act like spoiled brats and bash you for not getting something perfect they either can’t or refuse to put work into themselves. I’ve been using your viewers since I heard about them, so a good 4-5 years now and it’s my preferred one even when things aren’t going completely smoothly. Your team has always been helpful if I even had to contact anyone because I couldn’t find it already addressed somewhere (which is extremely rare). You have always provided features that have made my personal sl experience better and easier to use. There is no other viewer I even want to consider using!


    May 21, 2013

  • ditto.
    with a nod of the head, ditto.


    May 22, 2013

  • I can imagine that a few people who complain gets you more then the 10ths of thousands users who don’t react at all. I never reacted, but let me do that this time. I have the utmost respect of what you guys are doin! The viewer is a fine piece of work even if it has some bugs in it. There is no such thing as a bug free software program. If people don’t like it, they should either stop playing SL, try the LL viewer for 5 minutes or clean up and update their computers. Like I said: you have all my respect for making this for, might I add, FREE! Please continue your good work and don’t let a few trollers put you off! Oh, and everyone thinking the same: please let yourself be heared for a change! Overrule the trollers!

    Jigzzz Hazelnut

    May 21, 2013

  • Heh, you’ve taken all that too close to heart… :((
    100, even 200 bad blog comments don’t represent the position of all FS users, not even 1/10 of them, anyway.

    Allex Alcove

    May 21, 2013

  • […] See: A message from Jessica Lyon. […]

    Firestorm Pushes Back

    May 21, 2013

  • Hear hear!
    It is refreshing to have you speak out to these people candidly Jessica . I get tremendously annoyed at my inability to choke and strangle when I hear these things.
    Keep em in line, keep your pimp hand STRONG :o)

    In the Buddha spirit,


    Georgie Tungsten

    May 21, 2013

  • I’m one of those people with a cranky, antique computer, and I have to say that Firestorm 4.4 is the best for me yet. A few bugs, sure, but they aren’t showstoppers for me, and I live with the work-arounds. But, all in all, I’m pleased because I compare it to previous versions, the LL viewer, and the other third party viewers I’ve tried. The vast reduction in sheer hassle is worth the ride, to me.

    Arondelle Ladybird

    May 21, 2013

  • Thank you Jessica Lyon! Thank you Firestorm Team for all your hard work and all the time and means you sacrifice to give us viewer and others. I can tell you that I’m only one of thousands who appreciate all you do. Thank you and God bless!

    Skyler Goode

    May 21, 2013

  • I had the experience that after verison 3.5 (forgot the full version number) was running well, 4.4.0 did not run at all (superslow loading textures, lag, music stream problems). Since my machine was running with windows vista since 5 years nowand the harddisk was running pretty noisy meanwhile, i decided to replace the harddisk and made a new installation of vista. And guess what: 4.4.0 is running superfast and without any problems now. The best SL performance i ever had ( i am in SL since 2007)!

    So… SL and the Viewer is a most complex matter.

    THANK YOU Firestorm Team!

    Akira Seymour

    May 21, 2013

  • Dear Jessica,

    To you and the team I thank you for your hard work and time spent on developing the Firestorm viewer, as someone who has worked in the IT industry for 14 years i fully understand that trying to develop a system/software to function thousands of different spec PC’s & laptops each with their own specific configurations is a nightmare so WELL DONE FIRESTORM TEAM *BIG HUGS* and to anyone moaning about firestorm who is trying to run it on donkey aged hardware I point you in the direction of your local junk yard, dont blame others for your lack of understanding of the real hardware requirements required for SL and using the Linden “Recommended” hardware requirements as a very very basic starting point.

    Puerilis Jameson

    May 21, 2013

  • (HUG)s to the whole team.
    As for the trouble-makers; turn Saint Miro loose on them with a tuna!

    Shug Maitland

    May 21, 2013

  • Jessica, please don’t feel bad about *speaking out* and *calling out* those who would seek to disparage the fine work you and everyone on your Team pours into this mighty effort. I know I’m not alone when I say that SL itself has enriched my RL in so many unexpected and unforeseen ways, and the Phoenix and Firestorm viewers have been a rich and stalwart portal into this amazing universe. I cannot thank you and everyone at FS/Phoenix enough for the thankless hours and brain-power you’ve invested in these projects.

    As for the flamers, griefers, trolls and brats, I can only think of those people who complain that their airline cocktail isn’t chilled properly, ignoring the miraculous fact they’re comfortably and safely seated in a chair inside a pressurized aluminum tube going 600 mph five miles above the earth. Rejoice, people! It’s *amazing*!

    Onward and Upward,


    Sarah Branch

    May 21, 2013

  • Thanks for all your work on Firestorm..I agree with shutting down comments on your posts. I stopped reading them a while ago..some of them seem very inappropriate or childish. Your choice though of course. Keep up the faith!

    Tim Reagent

    May 21, 2013

  • Jessica, I don’t normally speak up unless I’ve got something significant to say ….. which means a lot more than just saying “thanks” usually. This time tho, on behalf of all of us who appreciate your hard work and ceaseless toil to give us a better viewer: THANK YOU!

    Sylvie Etoile

    May 21, 2013

  • Hey Firestorm team tyvm for your work,i want to make also a personal request to those complaining
    1-Please make a SL viewer yourselve i would be happy to complain myself about this people great work if you do and it happens to be better than firestorm or even work lol
    3-You can always go back to lindens viewer and fill up a formal complaint and probably will not even get heard so seriously whats your freaking problem lol what part of “FIRESTORM PEOPLE WORK FOR FREE” you dont get? can you do it better yourself? DONT USE IT and shut up? lol
    Anyway Ignorance is also for free unless someone changes this we will always have trolls around
    Thanks again,keep making us “suffer” while fixing this,worths the

    pleasure is mine

    May 21, 2013

  • I am one of those who is pleased and have no issues that are deal breakers with this release. You and your team have built the most used viewer , kudos for that. There is no other viewer I am inclined to use.

    colleen Criss

    May 21, 2013

  • My congrats on the effort and dedication to those that make Firestorm evolution possible. –A proud user and happy user.

    Pablo Pérez

    May 21, 2013

  • Raises my hand and says quietly, I’m one of those silent users who loves Firestorm and really appreciates all you do to make it as good as it can be. Hang in there!


    May 21, 2013

  • Many people that bashed in the comments doesn’t understand what it takes you guys to come out with a working viewer for people to use. Even with lots of testings, bugs can still appear. Look at microsoft. They had their own testings similar like what was done with Firestorm. They had their alpha, beta, and release candidate testings and still had lots of bugs and security holes and is now even working on Windows 8.1 to fix problems the current Windows 8 OS. No program is perfect. You guys worked hard and do a great job. Some of the bugs that has appeared also appears in other third party viewers and even in the official viewer so many of them is not even Firestorm’s fault. I look forward to another viewer release. 🙂

    Liffento Eldritch

    May 21, 2013

  • I am very grateful for Firestorm and all those developers who code it and help make SL as awesome as it is. You developers keep us coming back for more SL and in the most positive way.
    All of you who are complaining and whining about this awesome (& free) software, why don’t you go off, code your own viewer and get back to everyone and let us know how that went for you ya knuckle head.

    Nico Time

    May 21, 2013

  • Today I got rained upon and also messed up the ingredients for my mojito. I hope these matters will be addressed in the next FS release!

    Sy Beck

    May 21, 2013

  • I want to echo the gratitude expressed by others here. Your team does a great job and provides an invaluable service to thousands of users.

    I want to say that the new release works extremely well for me. I love it. I was using an older release during the Fantasy Faire and kept crashing. I downloaded this new release and stopped crashing at the Faire. I rarely crash now and I stay logged on for a pretty long time. Not to mention the bells and whistles and much more streamlined menus.

    Anecdotally, everyone that I know that upgraded to this version is just as pleased with it as I am. Keep up the good work! Please!

    Roxy Couturier

    May 21, 2013

  • Well please never ever give up…the alternative is just too horrific to think on…SL’s own viewer…god spare us that. Thanks for all you do.

    Stormie Windlow

    May 21, 2013

  • Don’t let trolls and bitter people discourage you, the quiet majority vote for you using the wonderful product you give us with your volunteer work.

    My admiration to all the team.

    Argi Boa

    May 21, 2013

  • Up to now i never left a comment, cause it was never needed. But now, i only want to say you ALL did ever a great job, and jessica, your right! I didn’t understand why some ppl. write their frustration down and make hard working people sick with their comments… don’t belive in their words, cause they never forced to use your viewer! It is the best viewer ever, much i know are thinking so. Thanks you all for your great work.


    May 21, 2013

  • Others have already said what I would echo here. I’ll just add a sentiment.
    To the crybabies:
    Building an SL viewer is obviously a project you have NO concept of how much work it is or you wouldn’t be boo hooing like you are.
    You can say you are not satisfied with Firestorm. That’s fair. The only thing you are allowed to say after that is, “I will do better.”
    Go for it.
    If you are so unhappy with Firestorm then I recommend that you delete Firestorm from your system and get your 100% of purchase price guarantee refund. I’m sure The Firestorm team will be happy to oblige.

    peace out


    May 21, 2013

  • The very fact that Jessica would take the time and thoughtfully respond to all the whining and complaining goes a long way to show how committed she is to not just the users of the FS viewer, but all the users of SL who might consider using the viewer.
    Frankly, and I have expressed this before in other places, I think that for Jessica and her partners in crime to work so hard to try and please every single user of their browser is a mistake on their part. It makes the job twice as hard and, as we have witnessed, the thanks you get is a request for more. Make it faster, Make it slower. Put chat here. Put the chat box there….and if you don’t do exactly what I want then I am going to scream and whine and accuse you of sabotaging my SL experience. Yet they do it and, based on user statistics, they do it darn well!
    I use FS but it is not my main viewer of use. I use Niran’s. Jessica, the next time someone challenges your lack of commitment to the FS viewer, don’t ask them to walk away from the keyboard…ask them to try Niran’s viewer for a week! LOL! Let them experience the wrath that is Niran’s response to comments concerning customer’s personal wants.
    With any viewer, their is a certain amount of responsibility on the user’s part. Make sure you have a machine that is ready for the viewer you want to use. Inform yourself on known issues and bugs that are out there. provide CONSTRUCTIVE feedback….or go play IMVU.

    Soda Sullivan

    May 21, 2013

  • I would like to give you all a huge thank you for the work you do. I have been relegated to -having- to use the stock SL viewer and gawds do I miss my FS! Many of the bugs that users think is in FS is actually from the original SL code .. hence why I am stuck using the stock viewer .. I need to send the SL devs my ‘secondlife.log’ file when this issue happens .. and FS doesn’t create that file .. Sooooo .. Gawds do I miss my Firestorm! PLEASE keep up the tremendously fab job you guys are doing and .. feck the haters .. None of them could find their backside with both hands anyway!

    JD Llewellyn

    May 21, 2013

  • Jessica, please do it be upset by the remarks of people who may have frustrations and take it out via posts and blogs on the real contributors to the open source community, like yourself and the other people in the Firestorm team and their testers. I know your efforts a very much appreciated by ,any of us.

    Ai Austin

    May 21, 2013

  • I am so sorry you guys are getting such grief 🙁 I really, HUGELY appreciate the effort the FS team goes to (I’ve said so before, but at a time like this, clearly it needs saying again, so you know not everyone hates you!) – not only do you do a damn good job AS UNPAID VOLUNTEERS (!!!) but you do a better job than LL themselves in seeking to address individual customer concerns. I personally have had no problems with the new viewer that could obviously be addressed to the viewer (a trouble-free SL does not exist!) but even if I had, bugs happen, and you guys are great at dealing with them, in my experience. You certainly don’t deserve flaming. Please know that lots of people are fully behind you, and try to ignore the idiots who probably haven’t even realised you aren’t just some paid subsidiaries of LL. To be honest even LL don’t deserve the flak they routinely get, because without them we wouldn’t even HAVE SL and ok I prefer your viewer to theirs but they had the grace to make it possible to choose. Some people just want everything on a plate, yesterday, with bells on. Kick ’em in the kitty litter! 😉

    Fledhyris Proudhon

    May 21, 2013

  • Oh yeah and I just want to add, a friend of mine who probably won’t comment here, was having such issues with SL she couldn’t play; her computer is old, she can’t afford a new one, she couldn’t see mesh, she kept crashing… it was enough to make her weep and tear out her hair. Then she tried FS 4.4.0. And now she can experience the world in its full glory as it was meant to be! So people shouldn’t be so quick to blame those with antiquated hardware, either. Clearly, the viewer just works well with some machines and not so well with others. C’est la vie! And this happens plenty often with paid software distributors too.

    Fledhyris Proudhon

    May 21, 2013

  • Viewer 4.4.0 is working perfectly for me. No crashes any more. I love it.

    But hey, even a giant like Microsoft needs 2276287436131 bugfixes and updates until their software works for everyone
    … and they are rich !

    So here you have a FREE software, a polite offer to the community.

    The Phoenix/Firestorm Project has accompanied me since the day I joined SL. (Some older residents may still remember the “Emerald Viewer”… well..the really old ones… Oo). I’ve had enough time to try out all kind of viewers, but I always returned to the one offered by Jessica and her team, they always provided the best software combined with the best support. They even helped with actual SL-related issues while the Linden Support failed.

    Thanks to you, dear Firestorm Team, I still enjoy my SL experience.

    To all those whining creatures: Apart form the obvious solution of using a different viewer, there is another. I always keep a copy of the installer of my last running Firestorm version on my HDD. So, if an update isn’t running well on my system, I just downgrade, making a clean install…and ta-taa: a running Firestorm.

    And that’s all I need.
    And smurfs.


    May 21, 2013

  • It isnt the Firestorms peoples fault if your pc or laptop is old and updated and you cant run their viewer. If you are using 5 or 10 year technology, then you have had 5 or 10 years to get a new laptop or pc and if you do have a fairly new laptop or pc and have a crap video card, then that isnt anyone’s fault either but yours. I have had 0 problems running Firestorm or even Viewer 3. If people hate the viewer, then they have the option to make their own, the binaries are available. If people are still whining about having a viewer 1 based viewer then try Singularity or Imprudence (wont see mesh). I applaud Jessica for her blog post, I probably would of been harsher. End of the day if you dont like something, then dont use it!! It’s that simple!

    Girl in SL

    May 21, 2013

  • Well said, Jessica, and well done to you and the whole Firestorm team – I’d have given up long ago faced with the crap you’ve had to put up with, thank goodness you guys are made of stronger stuff! Keep up the good work, there’s a whole load of us out here who’ll back you to the hilt.

    Serendipidy Haven

    May 21, 2013

  • We are in such period of changes. In past 6 years i remember lot of problems, like memory leaking, V2 inventory etc.
    But, mesh textures are improved in 4.4.0. We have some problems, but overall FS is very fine viewer now, and it will be better. If delay, if Ctl+Shift+R, we should accept it it, there is no shortcut to ideal.
    FS team, thank you for big and hard work, my respects!


    May 21, 2013

  • As others have said Jessica, don’t let them get you down! I have spent time in the support group chat trying to help in fixing problems when Support People have been thin on the ground – hey these people have real lives too – and I have seen first hand and been on the receiving end of the ignorance and arrogance of some of our fellow sl’ers.

    So the release wasn’t perfect? well it wasn’t that bad…. For the record I installed 4.4.0 on three different computers of varying performance, one with NVIDIA graphics, and two with ATI. and in different locations with different internet connections. Well they all worked fine, and what (very minor) problems I had I could fix by reading the Wiki, and those problems were caused by changes LL had made…. oh and I’m a dumb blonde 🙂

    Keep going girl don’t let em get to you.. You and the rest of the team.. Devs, Testers and Support are doing a great job.

    niki felicci

    May 21, 2013

  • “First they ignore you, then they laugh at you, then they fight you, then you win.” — Mahatma Gandhi

    Don’t care about this people. It is always the same problem – this few nasty people are the loudest among a huge crowd. Count your downloads and compare it to the few nasty comments. And? Yes, there are only a few! The rest is very pleased with your work.
    And sure, there may be some bugs. Yes, there are always bugs in such a complex software! Hey it’s… software!

    Better concentrate on your good work, on the huge amount of people who love your work. And also on the constructive feedback, bugs …
    Rock On!


    May 21, 2013

  • A huge thanks to Jessica and everyone involved with the Firestorm viewer project. Please don’t let a minority of small-minded idiots detract in any way from your well-earned feelings of accomplishment.

    What you do is nothing short of amazing. Thank you all!

    Handy Low

    May 21, 2013

  • Add one to the anonymous supporters. I love firestorm, and I don’t know what I’d do without it. Thank you so much for organising this project.

    Things sometimes go wrong especially when you have to roll out a whole load of changes over a short time – like mesh and mesh improvements and server side baking – and – and – and …

    I’m so grateful for everything you and your team have done.


    May 21, 2013

  • I am one of those that have made a comment when the 4.4.0 came out about the performance of the Firestorm viewer, since I am having about 50% performance drop comparing to Phoenix. I am sorry if that seemed as if I was bashing your viewer or if it seemed like I was looking for support. It was neither. I had a nice opportunity to ask about my problem in-world (big thanks to Miro), and now I understand that the differences between V1 and V3 based code is vast, and that this progress demands sacrifices; that this virtual world grew and looks as realistically as possible, and that it requires new hardware to operate. With that said, I put the entire blame on my hardware. My trusty old 8800GTS just doesn’t cut it anymore for SecondLife, it’s closing in to 7 years since its release. Knowing how computer world expands, that’s almost prehistoric (someone in the group chat asked me if I have my video card signed by Jesus LOL). So, in any way, I’m sorry about that comment. You. Jessica and team, just keep up the good work.


    May 21, 2013

  • I just want to say Thank you to all of the FireStorm team! From your Q & A back in February I have gained so much knowledge on things I Did not know that go into updating and maintaining a viewer. Jessica warned in that very same Q & A that the next release would not be what we are used to from FireStorm and it was bothering her then. I personally expected it to be much worse. But hey just want to say thanks to all of the FireStorm team. I know at the end of the day, when all is said and done and all bugs are fixed Firestorm will be just as awesome as it has been!

    Nakita Anton

    May 21, 2013

  • I’ve been using 2 old snowglobe viewers since 2009, simply because operating heavy traffic entertainment venues required the search and commumications functionality that had been discarded in v2 by the knuckleheads at the Lab.

    When faced with mesh, I chose to remain with snowglobe and suffer the gray torii in silence. At the time, firestorm was crashy for me, and while I liked the features, I used it only sparingly when necessary.

    When SSB goes live, I won’t have a choice, but to go with a much more recent viewer. I don’t know what it is you did to this 4.4.0 viewer, but it crashes me much less and functions more or less as it should.

    For this, I thank you, and all of the hardworking Firestorm Devs, who fix the nonsense that the Lab blithely spews forward without a thought for their customers.

    Thank you from my heart,
    Gooden Uggla

    Gooden Uggla

    May 21, 2013

  • Jesscia I love your browser. It runs faster than the SL standard issue browser and its the only one I use. I appreciate the hardwork you and your team do. I am sure you will smooth out the rough edges. Don’t let the hyenas get you down.


    May 21, 2013

  • I will say this, Thank you for your hard work as I am a Game Design Student. I fully understand the frustration level as well as the hard work that goes into make each version happen. The fact we can get updates which for are for the most part stable ,in dev time, so quickly is a true testament to your team’s skills and dedication. I am a firestorm user , I ve been with you guys since the days of Emerald. Again thank you to you and your team. Also to let you guys who have issues with FS , go try LL ‘s viewer you’ll find it to be less stable and more of a pain in the butt make work right then FS. FS has always been more stable viewer for me.

    Drake Angelus
    Rez Date :12/13/2004

    Drake Angelus

    May 21, 2013

  • Firestorm is my viewer of choice, because you guys work so hard making the SL experience better. Please accept my sincere thanks for your dedication and persistence of that ideal.

    When Features change, it inevitable that bugs crop up. Most users would not know where to start to fix them. It takes time and skill to understand why bugs happen, and I for one am very greatful that my FREE viewer is being managed by such a talented team.

    thank you again, and kudos to you all.



    May 21, 2013

  • Anyone with a gripe about a viewer has alternatives to try. I also think there is a large majority of residents complaining about their viewers while running on old machines. They don’t want to think about buying new hardware, so blame is placed on software. This is somewhat due to ignorance, but some if it is just stupidity. Either way, Firestorm is a superior product to LL’s own viewer in so many ways. But if it isn’t working for you, try another. Just don’t complain about free software that comes with free support and training.

    Jewel Laurasia

    May 21, 2013

  • I am happy with the new release. Albeit i have some problems as you stated above, like texture rezzing n’such, my experience with this one is still better than it was with the old one, so i patiently wait for the next release.
    Thank you for being patient with me and everyone else, and for your continued generosity with your time, talent and work 🙂

    ByteDreams Slade

    May 21, 2013

  • You guys on the Firestorm team are awesome! I’m (slowly) working on some sort of in-world gift that I would like to give all of you.

    Other than that – if you’d have use for a mesh builder or graphic designer I’d be more than happy to help.


    May 21, 2013

  • Great Work, I’m definitely with you on the testing. For those of us who did the preview, many of these bugs were not present until the final release so it was horrible to see all the angry comments knowing maybe we might have missed a major bug. I’ve been using the third party viewer since Emerald and Phoenix and compared to the official viewer it’s 100% more functional and customizable. Thanks a Bunch FS Team 🙂


    May 21, 2013

  • Hey Team FS, Sad you have been targetted by the ‘haters’ remember they are only a very small percentage of FS users, the rest of us are adapting & embracing FS and learning as we go, keep up the fantastic work Jessica & the team.


    caramia Mizin

    May 21, 2013

  • Firestorm is awesome. Not perfect, but awesome. Just know that for every flamer/hater/troll, there are 10 very happy, satisfied users, many of whom understand that when you have a deadline imposed in development that you’re not able to control, you have to do the best you can, and sometimes sacrifices have to be made. THANK YOU for all your hard work.

    Kimberly Shieldmaiden

    May 21, 2013

  • But, but, but! Suppoart…ungh! *cries and moans about not getting the earphone bug fixed on Mac*

    In all seriousness, Jess, thanks for even starting the project and continuing to keep up with it amid the naysayers. I bounced around a few viewers when the-viewer-that-shall-not-be-named went down the tubes, but never found one that even matched halfway what Phoenix and Firestorm do now. Keep your chin up, your pink meeroos happy, and the catnip well stocked. We’re in for a long ride, and catnip balls make amusing torture devices for the felines amongst us. >:]


    May 21, 2013

  • Jessica, I for one love you and your whole team!!! I will even venture to say that 98+% of the users of Firestorm feel the same way. PLEASE don’t let the small number of nay sayers get you down. I for one have an older laptop (4yrs) using Vista, 2M RAM, 256 MB VRAM and yes, the last 4.3 version ran better for me, no crashes, fast, very stable, and yes 4.4 crashes, hangs up, is slower, has bugs, BUT it is SSA ready and it is MY Firestorm. I know that your main goal was to get the SSA code into FS before LL flipped the switch. I_ think we all knew there would be some bugs, glitches, problems and yes even complaints. AND let me give praise to the FS Help Group Mods out there!! They have helped me on numerous occasions. Without them I would have been lost. Yes I have to relog 6-8 times a day with 4.4 and reboot the computer 3-4 times a day with 4.4 but it is MY FIRESTORM and I LOVE it. SO, Jessica, without you and your volunteers Firestorm would not be at all. Jessica, thank you very much for all you do, thank you from the bottom of my heart, thank you for the people who donate their knowledge and time to make Firestorm the best!! THANK YOU JESSICA!!!!!!

    Rodney Redstar

    May 21, 2013

  • Just wanted to add my gratitude for all the work that all the volunteers have done. I manage a for profit software team in real life and can’t begin to tell you how much work goes into a release. There are thousands of variables that can make things go wrong, you can’t possibly test them all. Rock on, and don’t let anyone get you down.


    May 21, 2013

  • Like so many of the comments above I have suffered a bit with 4.4.0 but I appreciate the work and it is still far better than SL Viewer in so many ways. Thank you to the whole team for the hard work and dedication.

    Patrice Cournoyer

    May 21, 2013

  • My full support is behind everything you do Jessica. As far as I am concerned I think you and your team are miracle workers and I am very grateful for all the things both you and the team do for us Second Life users. You make the best and most popular Second Life viewer and without you and your team most of us would be at the mercy of LL’s often times poor viewer interface and design choices.

    Personally I myself have not found the current release to have any problems what so ever. Actually it feels even more stable than the last one. I feel that you and your team do a very high quality job and even you all do it for free too, which is amazing and I am very thankful for all the things you and your team do.

    I watched Firestorm from the very early starting out days and have seen the amazing progress it has gone through. I am amazed by how much you and your team have done in the time since it was started. It is by far the best most high quality SL viewer.

    Don’t let the idiots and haters out there get to you. They are not why you do Firestorm. You do Firestorm to help those who can appreciate it.

    *offers a hug*

    VolmarrGoth Vollmar

    May 21, 2013

  • From the minority who speak rarely. Thanks.
    You did a great job. Don’t listen haters.
    And thanks again, it work very good, and it’s usefull for me.


    May 21, 2013

  • I have no problem with this viewer other than most of my inventory goes missing. It’s great that the troubleshooting and it only provides a temporary fix. Inventory is a huge thing as alot of people have alot invested in their inventories. Whether it’s money or business. I did all of the steps to fix it only to find out it was temporary and I’ve had to do it several times. I totally get that things can be glitchy at first and I think most people are mainly frustrated because something was working and now it isn’t. I personally love the previous firestorm viewer and this new one seems to have great potential however fixing the inventory to get it to load is not the easiest solution. I get you’re frustrated but at the same time so are others who have used older versions of this viewer and suddenly it’s not quite running right for them. I don’t think people are trying to be malicious and they should understand your frustration as much as you should theirs. I’ve been walking around in the same clothes for the most part because I like the viewer and when I try to change them for the same reason my inventory won’t load when I relog I’m right back in the same clothes I was wearing previously that I’d taken off.

    Lily Holsworthy

    May 22, 2013

  • Regarding the inventory issues, these have nothing to do with Firestorm or any viewer that you may be using. They have everything to do with issues in the server-side software.

    Mona Eberhardt

    May 22, 2013

  • I for one am THRILLED with FS, and have been since I switched over from Phoenix, which was another amazingly stable platform. I have virtually forgotten about crashes as well. I use FS for my OpenSim endeavors as well, switching grids with ease. I encourage Jessica and her committed team to keep on trucking!!!

    Abel Sommerfeld

    May 22, 2013

  • […] A message from Jessica Lyon 2013年5月21日 […]

  • I just want to say how grateful I am for Firestorm. Every time I log on I open this amazing software and say isn’t this great to have. Thank you so much for making it. I might suggest that those who need to flame Jessica and others, perhaps they might use some other software.

    I suppose it’s fair to say that attracting flamers who treat you like you’re the government is actually a sign of success. Out of a six figure user base there’s bound to be some outspoken but heartless people who can’t manage their tone online. Please, please just ignore them, call them out when needs be, and yes suspend comments as needed. You have every right.

    I remember three years ago when we used to crash 2 or 3 times a night and thought nothing of it. In time, it got sorted.

    The one thing we can all do is monitor this blog and call out people who are abusive. We totally outnumber them.

    Tony Thiessam

    May 22, 2013

  • I’m not having any problems but I got a suggestion and I don’t feel like registering for a forum or whatever so I’m gonna post it here ok make it so we can’t accidentally right click a folder full of folders of clothes and choose to wear it I’m afraid to log back in now

    I don’t know why ya’ll don’t just ignore people by now though seriously it’s second life, the worst game ever made, it’s not like your viewer is ever gonna be able to change that until you guys write the entire games yourselves as long as linden labs is involved it’s gonna suck

    Please don’t ever get rid of the viewer 1 UI either if you’re ever thinking about doing that, don’t, just don’t


    May 22, 2013

  • Posting here because I haven’t found this bug on JIRA, but don’t want to sign up. When I open the list of users in group profile, all records are duplicated until I refresh the list manually.

    Firestorm team, don’t mind flamers. You’ve made your point many times now. Thank you for your great work.

    Mystery Keeper

    May 22, 2013

  • Oh, one more thing. Are you guys working on “Materials Project”? Are you intending to? That seems like an exciting feature that can make graphics in SL so much better.

    Mystery Keeper

    May 22, 2013

  • well, I only have one complaint, and its not directed at firestorm or anyone else for that matter. So much has changed in SL, so many improvements over the last ten years, that its actually starting to out run my computers ability to run it. To poor to afford a new computer. Thats my fault and no one else’s. I See no point in flaming a product that is basically free and created by people who volunteer there time to build and run it for no other reason then They love this virtual world and want to help make it better.

    If you are not happy with firestorm, there are other viewers out there. Go try one of them. you will likely be back here soon weather you choose to admit it or not. Or if you think you can make a better viewer, go ahead. Innovation is a beautiful thing.

    Thank you firestorm, for your efforts to Improve our community on our behalf. And when they finally shut down the second life grid for good, I hope that there will be good people like you around to perhaps bring us a second life 2. I love you all.


    May 22, 2013

  • Let me add what a lot of the other said:

    THANK YOU! For making a viewer most of us love. And i am having no trouble at all! And even if i had, iw ould still have the admost respect for you!

    Thanks, really thanks!

    Nelli Bayn

    May 22, 2013

  • i absolutely like firestorm.
    i have no problems at all and experience a major improvement in

    TY very much development team

    p.s. most sl users know not much about computers, thats why thyese always have problems

    yala74 resident

    May 22, 2013

  • Good for you Jess. You all have a thankless job, and you put out a wonderful product. I know your team has to run wild chasing down all of SL’s “fixes/adjustments/upgrades” and it’s a trying task. I’d like to see some of the people who complain about this create a viewer of their own. And frankly, if people don’t like it, use a different viewer.. see how well THAT works out for them… 🙂 Thank you from all of us that LOVE Firestorm!

    Walter Balazic

    May 22, 2013

  • There is really no need for me to add to what Inara and Innula and others have said. Firestorm is great and it is just pointless for some of these people to rant at you and the Firestorm team. I just add my support and grateful thanksto you all and wish you well for the future.

    Ayesha Askham

    May 22, 2013

  • When I hear people complain about the latest viewer I always aks if they have followed the Phoenix Firestorm Office hours. Because if they did they would have had an idea about how hard it is to make it as it is. After following those Office Hours I expected so much worse. I like the new viewer and I still prefer it over the official Linden Labs viewer even if I crash a bit more often. The only bug that I have is that I need to click to render some items, shure I can fix that but I don’t mind clicking and I like using shaders.

    I think you guys did a great job in getting Server-side Baking out in time. And a huge amount of bugs can be fixed by knowing your viewer and being friendly to the “amazing” support group and going to classes.

    Thank you for making this viewer.
    And remember people that complain care (in a strange way) about the viewer. Why else would they?

    Angela Kwak

    May 22, 2013

  • I have been a dedicated Firestorm user since it’s first release. There have been minor bumps along the way for me but I would not keep installing the latest version if it did not enhance my SL experience. I appreciate the inworld support team and the attention to JIRA issues. Communication on issues and work-arounds has been excellent. I appreciate all that you do. Keep on keepin’ on!

    Venus Petrov

    May 22, 2013

  • I support you Jessica, and I support the entire Firestorm team.
    Keep doing it!

    Daniel Smith

    May 22, 2013

  • Thank you for providing us with a great viewer! I had some minor issues but they are all solved with the work arounds in the blog(s).

    Don’t bother about the insults or ranting.

    Thank you again and hold on!


    May 22, 2013

  • Jessica, Firestorm developers, Firestorm support team,

    You guys are doing a great job. Keep up the good work.
    Thank you very much.

    Coby Foden

    May 22, 2013

  • First off, where can you find a virtual world like SL? no where.. It’s cutting edge technology. You all have done a fab job, of slingin the code, and creating a viewer that is functional, and well thought out.
    Those that bitch and complain are dysfunctional idiots. The fact that you can get it to run at all is a freakin miracle!! As to the bugs.. makes life interesting. NOTHING is with out pain, and or a few bugs.. You and your team rock.. as for those who complain.. hit up some office hours, do some reading, AND cut back on your scripts ya freaks.. Seesh… Thanks for all the hard work!

    Colette Tuteur

    May 22, 2013

  • Am by your side, Firestorm team. ♥


    May 22, 2013

  • I personally love FS and have since it’s first release. No other viewer offers so many features to customize your experience and I’m all about the customization. The FS team does an AMAZING job of incorporating LL code and then making it better. Sure there are bound to be a few bugs or hiccups along the way, but that’s to be expected when they are basing their viewer after someone else’s (sometimes FLAWED) code base.

    To the volunteers: THANK YOU for FS. I’m team FS all the way!

    NP Milneaux

    May 22, 2013

  • Those with an overweening sense of entitlement, and with it no sense of gratitude, disgust me. I see these kinds of complaints and demands in the inworld group and I am appalled. MOST of us are very conscious that Firestorm is a GIFT for which we should be grateful. Many times I have said so in the inworld group and have IMed FS devs to say so. The bugs I have reported (in the JIRA) have all gotten prompt attention and I trust they will be addressed in future builds.


    May 22, 2013

  • PS I have often wondered how different SL would be if it provided the kind of support FS does.


    May 22, 2013

  • […] have gone into flamewar territory. Jessica Lyon, project leader of the Firestorm project, wrote a message to the community in order to explain and hopefully calm down the users. I do not wish to take sides on this issue, […]

  • Dear Jessica,
    Firestorm is a really impressive piece of work, which I switched to after switching to Phoenix, when Emerald went down. It took a while to tame it, as it offered way more (fantastic) features and ways to custumize it than Phoenix did, let alone Emerald. I quickly adjusted and never was tempted to go back.

    So I join in the mostly supportive and enthusiastic comments on your post, and would gladly give my voice to Firestorm if the best SL viewer had to be named.

    I came here to post a minor complaint, but reading your post, my priority became to tell you that *Firestorm rocks*, I love it.
    As someone said, don’t bother about the harsh words from those who don’t care to think first, and listen rather to the apreciation and respect that spring from all those loving comments!

    Keep up the great work, *please”, and *THANK YOU* for Firestorm!

    Frederic Thompson

    May 22, 2013

  • All software have bugs and Firestorm is not an exception. Everyone should keep in mind, that the team consists of volunteers and the viewer is more stable than the official one, according to the TPV page. Please, keep on developing Firestorm, which is a wonderful viewer. We silent ones appreciate your effort! 🙂

    Timo Gufler

    May 22, 2013

  • Trolls, flamers and haters are nothing but attention whores, and they are not exactly a rare species on the net. Nothing to worry about. Or worth paying attention to.

    A golden rule I personally live by: if I were to try to please everybody I would end up pleasing nobody at all. I prefer being loved by few and hated by some to receiving a lukewarm shrug from all.

    Keep up the good work! And a stiff upper lip.

    (And what with off-topic posts on this forum: nobody is keeping you from strict moderating to keep things bearable.)

    Raymond Martinek

    May 22, 2013

  • “Doing a good job is like pissing yourself in a dark suit – it gives you a warm feeling but no one ever notices”.

    (Found that in an English mag some time in the 80s.)

    Raymond Martinek

    May 26, 2013

  • For every flaming dimwit who makes up reasons to blast you, remember that there are a hundred of us who are leeching off your hard work and saying nothing. We should at least say, “Thank you.”

    Thank you.

    Jack Abraham

    May 22, 2013

  • I have experienced some problems with the new viewer but I will add that the official SL viewer is also having issue and the tech support people told me to uncheck the http inventory (on the official release) So since you take the code they give you and make your improvements / adjustments and such it’s understandable you inherit some of their bugs – I assume they didn’t realize they had a problem either until after people complained once the official version was released – summary – you folks do a lot of work and put up with a lot of crap. I appreciate the effort you make to provide a alternative viewer for SL residents.

    Lynna Yorcliffe

    May 22, 2013

  • I just want to say that the whole Firestorm team should be very proud of the work they do. While the viewer does have bugs from time to time it is a vastly superior product to a lot of viewers out there. I have used it for many years and would never quit using it unless forced to.

    Kudos to you all who work on the Firestorm team.

    Sandi Rose

    May 22, 2013

  • I seldom comment on blogs but after reading Jessica’s message i feel i have to. I am 6 years in sl and use firestorm (and before phoenix) for a long time. Some versions worked better for me then others, most issues were not related to the viewer but to LL or my system. I never cared much, tried to fix it or life with it. Now to the negative comments; I think those people lost every sense of respect and dignity. You simply don’t troll, flame or whatever negative on a team of volunteers POINT.

    Big thanks to all who work on the Firestorm viewer, please don’t let your joy spoil by those emptyheads.

    Ferdynand Straaf

    May 22, 2013

  • Hi Jessica and to the FS team… I’m sorry to hear that you and the team are being so seriously maligned. I’m here to give you all a well done because I understand the issues that you’ve had to confront regarding SSB. I listened to your video’d team meet a few months ago and I knew things would be getting bad, but from my experience (with one exception), the 4.4.0 release is excellent.

    The exception is the “Black Screen” problem (on one of my 2 machines) and I’m currently attempting to narrow the problem down so I can report on it. I’m pretty sure it’s related to the more advanced vid card settings but haven’t identified which one yet.

    I’ve been quick to jump up and down when I felt the Phoenix-Firestorm team put out a bad release, but I’ve done extensive work analyzing machine and network issues and I believe that a complete uninstall and clean re-install solves most problems.

    In your comments a few months back, you impressed me when you gave an indication of the large number of memory leaks that exist in the core LL code. Memory leaks are difficult to diagnose and I appreciate the work your team does to work with this.

    Let me add to the many others who appreciate your work. Although the Lab has made some good strides to improve v3, I think they’d be smart to declare Firestorm the “Official” SL viewer.

    Kind regards, Yordie Sands

    Yordie Sands

    May 22, 2013

  • Applauds Wildly

    I am one of those people who rarely if ever leave a comment but after reading Jessica’s blog I can not sit idly by.

    I am a long time SL member.. since 2004. I have seen the worst of viewers, and I have to say that while just like any release, 4.4.0 has its bugs, but Firestorm is consistently the most reliable stable and feature laden viewer. I recommend it to everyone I speak to, I urge 1.xx users to give up and accept the inevitable and to do so with Firestorm.

    Having been in SL I have lived through some really terrible releases from LL some poorly conceived ideas and a lot of bad support. (Remember the Hair and Shoe attachment bug?) On a scale of 1 – 10 I would give our paid LL developers a score of 5 and our Firestorm volunteers a score of 9. Lets face it, we are at the cutting edge, and Jessica and her crew keep that edge honed quite nicely. I only wish LL had half the sense of responsibility for turning out products, revisions and updates as the Firestorm team does. Perhaps the entire grid would run smoother if they could even come close!

    People love to whine, resist change, and find something (or someone) to pick on. If they were in a public eye and not hiding behind an avatar they would most likely have nothing to say. In my experience the vast majority of complaints are generated by the vast minority of people who manage to screw up their own enjoyment of SL by
    ~ Failing to do clean installs (they probably don’t listen to their moms either)
    ~ Trying to run on outdated, underpowered or poorly maintained systems ( ‘ DID you DEFRAG and Clear Cache? ‘ What do you mean what driver version am I running? How do I found that out?’
    ‘ Anyone know were to find a driver for a 4000 GTX card? ‘ )
    ~ Try to run SL on bad internet connections or refuse to upgrade to better service! ( ‘My DSL is fine.. I don’t need cable! Besides it cots $5 more a month’ )

    Thank you Firestorm team for all you have done to improve the viewer, and for all your hard work. And for all you whiners.. its probably past your bed time anyway!

    Trader Whiplash

    May 22, 2013

  • remember for many people DSL is far superior to cable…
    For me it certainly is. More reliable, more stable, higher (and guaranteed, in contrast to cable) bandwidth, and cheaper too.


    May 23, 2013

  • DSL can be very good. I had Verizon DSL 3/0.7 when I lived Idaho and it gave me excellent performance, often the envy of friends.

    In Florida, I have Bright House Cable 30/2.2 and find no particular advantage for running SL, versus Verizon DSL 3/0.7 in Idaho.

    Just saying

    Yordie Sands

    May 23, 2013

  • “Viewer Wars” is the term we use to describe those petty arguments in chat where somebody decides their viewer has to be the best because they use it. What follows is what I post in chat to stop Viewer Wars. I hope it’s something you might find useful to pass on to people who complain about the work you do.

    Given the infinite combinations of hardware and connection types and speeds, there is no one viewer that is perfect for everyone. I recommend trying as many different viewers as you can to find what works best for you.

    Firestorm is my viewer of choice. I have no idea of the technical aspects of it, but I can tell a lot of effort goes into it. For me, that effort isn’t wasted, but is greatly appreciated. Thanks.

    Edward Starsmith

    May 22, 2013

  • This free software, regularly updated and with free support, all provided by a very dedicated team of volunteers. Loads of Respect and Gratitude.


    May 22, 2013

  • Thank you Jessica for a restrained and professional reply. From a personal perspective I have been using Firestorm from the start. Yes, there are bugs from time to time (in the latest version I suffer from the prims not appearing issue now and then). However, complex software that has to evolve to meet demand and commercial necessity/time constraints will rarely ever be perfect. Anyone who uses Apps will know that from the number of times they are advised of updates. I am happy to see issues identified and resolved as the Firestorm team seems to do. Constructive criticism is always the civilised way to go. Oh and no, I am not a member of the Firestorm team or related to any of them (that I know of lol).

    Geeb Snowpaw

    May 22, 2013

  • Guys,
    Trolls gonna troll, they won’t read documentations, won’t report bugs, won’t see videos, they will just gonna bash something, someone because it’s the only thing they can do.

    I feel pity for them, don’t let those kind of sad people get under your skin. You have enrichen the experience of a huge number of silent users. Even those who bash here, they use Firestorm 😉

    Thank you so much for the work of love you have been doing all these years.


    May 22, 2013

  • I am a normal user of Firestorm. If an update doesn’t work right away I just go back to the previous one until a new update comes out and people really get with the program on the fact that firestorm is a freaking huge piece of data.I only had to reprogram my laptop to fix it and I have to say I could never do what the developers of Firestrom do. If you don’t like it then go to another viewer. My guess you will be back in no time. Thank you Jessica and Firestorm developers and testers for working so hard to create this viewer. there are people who appreciate it and look forward to continuing to use it for their SL experience. When I invite people to SL and get them hooked on the game I always send them to this viewer for this viewer is in my opinion the best and I wouldn’t switch it for any of the others even once!

    Margaret Wickentower/ Wolfgang DeLune

    May 22, 2013

  • I never complained about anything in my life but seeing this post makes me want to speak up. I always loved the FS viewer for Sl the last update was the best for my computer but not this one. I respect what the FS team have to say and people being nasty isn’t helping the process of a new release much faster. Yeah people have there option and they have a right to say it. but when it comes to bullying the team when all they are doing is working on a Program where they are not getting paid to work all hrs for. yeah im one of them people that are having problems with the viewer but i have faith that they will fix the problems we are all complaining about. so stop the hate and look up to the brighter side in your sl life even tho people complain they still using the viewer so don’t let the comments get to you Team FS you guys have a lot of supporters even tho they don’t want to come out and say it. 🙂

    Ayame Kegel

    May 22, 2013

  • I just have this to say about, all the flaming and hating and bashing that goes on with people that do nothing but complain about the viewer. Either step up and on board as a Beta Tester or Preview tester or, please find a new viewer that suits you better as you guys that spout hate got no idea about the amount of work that goes in to things. Both with what Linden Lab has provided you, as well as what the Phoenix Team has given you with the Firestorm viewer. As well as what all the people behind the scenes have given, such as Skin Artist who spend a year or more just to give you a single skin. Beta Testers that test everyone, looking for bugs, Preview Testers, as well as the Phoenix Dev’s. Yes it is hard for every member that gives their free time to work on this Viewer. So again either step up and tell the Team whats wrong by either stepping up and beta Testing or filing a jira thats where things go.

    animor Kawdias

    May 22, 2013

  • Wow.

    I remember Jessica, etal, standing up in the ashes of the old Emerald viewr to try and continue refining what was a great viewer to begin with – while distancing it from the stigma the team of Emerald created.

    I don’t know about the rest of you, but I never paid a cent to use Phoenix or FireStorm. I’ve seen the source code for Phoenix and I can just imagine the code for FS – all of it written in spare time by folks who want to continue the SL (and other worlds) experience; who do so with the political whims of LL constantly demanding re-writes to the software.

    How many of you would have thrown up your hands long ago and said “Screw this!”?

    Jessica and the FS team: big hugs and a bigger thank you.


    Sean Qendra

    May 22, 2013

  • Well said, Jessica.
    I’ve been using Firestrom 4.4.0 since the second day after it was released and I can assure everyone that the only issue I’ve been experiencing is some textures not showing, which can be easily overcome if we right-click on where the prim is supposed to be.
    You make the best viewer of all and you know it. Those detractors you mention sure have a plan… I even have an idea of who may be be hiding behind them, but hey, aren’t we a lot better than they are? *wink*

    Kind regards.

    Beatriz Omizu (MBeatrix)

    May 22, 2013

  • I, for one, am a non-technical user and would just like to say that I’ve been better served by Firestorm than by any other viewer that I’ve ever used. Sure, there are bugs here and there, but that’s the case with all of them, even the official viewer. If Firestorm were a commercial product, I’d buy it, and still not have any complaints. Thank you for all that you do.

    For what it’s worth, works fabulously for me.

    Angie Tairov

    May 23, 2013

  • I agree. I am also one of the people with serious lag issues but I have found the same issue on all the viewers with the new code so I don’t think it just a firestorm issue. I still think firestorm is the best viewer.


    May 23, 2013

  • I for one applaud all of the hard effort and time the development team has put into 4.4.0. firestorm is still best viewer in my opinion. keep up the good work.


    May 23, 2013

  • Thank you so much for all the work you do. I wish people would remember that if they hate it that much there is always the “so much better LL viewer” but they dont seem to be on that do they. Keep up the great work and dont let people get to you.

    Samie Shieldmaiden

    May 23, 2013

  • The viewer is free anyway.
    Why are they mad?
    Can’t beat free, and beta testing.
    Anyone that complains about a free viewer, in beta mind you.
    Must not know how to use their computer well, and I am sure I am not the only one that figured this out by prudence.
    I am sure there are a few malicious others in SL, that will be taking care of the flamers, if that is not the reason why they thought they had software bugs in the first place.
    Nothing wrong with the viewer, I bet.
    I bet the complainers ran their mouth, and got virtually picked on in world for not knowing how to work the viewer. Now they think its bugs in the software.


    May 23, 2013

  • I read this post on the day it appeared and have now looked again and took a look at all the comments left so far.

    Jessica had every right to leave this post, to point out some issues that were inherent in the latest Firestorm release and to point out issues brought over from LL’s own viewer. Anyone who spends time inworld and keeps the support group chat box open will see time and time again negative comments being left, together with verbal attacks not only on the volunteer support staff of Firestorm but on others who are attempting to be active in the group and pass on the little knowledge they have acquired from asking their own questions. This week alone I have seen comments ranging from the volunteer staff should not be volunteers because they have to people skills, through to one member of the Firestorm team showing disrespect to residents because she refuses to have display names activated to refer to people by the name they now use, finishing up with endless verbal attacks and blame being laid upon the volunteers and the Firestorm developers for not doing their “job”.

    There are bugs with this release but not as many as certain people try to point out. Indeed, just following the group chats uncovers the major cause of most of these issues come from the residents themselves who have not done a clean install or have not set up their preferences or have too high or too low a draw distance/bandwidth – in fact, too many things to mention here and all down to the fact that too many residents believe they can install a complex viewer (whether it be LL’s own or a third party) and then click to log in and all will be great. They want it all set up for them, they want to go back to 5+ years ago where there were few personal options, they likely enjoyed tp’ing (when they could) only to remove their shoes from their butts on arrival.
    Times have changed, the world has moved on, viewers are complicated and residents must make time to learn more about the viewer, setting up preferences, getting their UI to their own requirements.

    That was my gripe but only at those people who do not even want to learn, they want everything done for them. We can offer them some help, we can point them to the Wiki, we can even spend some time with more detailed assistance. But the bottom line is, viewers now are complex and do require some setting up.
    As for the bugs… It is clear that not everyone endures the same bugs with this release therefore the fault is not Firestorm’s nor is it with the developers because no one can possibly create a viewer that can be tested on every computer, every graphics card, every operating system. Bugs appear and it is up to the resident to file a jira so that the development team can investigate.

    More on bugs… This is not the only report that Jessica has made on this blog and with a few minutes of clicking people can read her comments from some weeks and months ago. Jessica made it perfectly clear that the changes being implemented by LL would impact severely on Firestorm (and likely other TPVs). She made it clear that the coming months would be “a bumpy ride” (to use her phrase) and we all knew that there would be problems because of the huge changes LL were making. Well, we are on a bumpy ride but it is not a disastrous ride since all these issues can be resolved.

    Why have we got a new Firestorm release? Anyone who has followed these pages will know that the devs had two options, attempt to implement the new LL code or let Firestorm die a death. They chose to give up their time and work for the benefit of the many thousands of people who choose to use their viewer – and without even a dime in salary, which many forget and can be seen in some comments in the group chat. The devs did not issue a buggy release, they did not deliberately issue a viewer that was not fit for purpose, they issued a viewer that had been tested in greater detail than any previous one – but, as already said, it is impossible to test any changes on every computer.

    We have seen that a new Firestorm release was required only because of LL changes but reading back through Jessica’s comments on this blog and it can be seen that LL offered assistance because when they said they were ready to implement the changes on the grid the TPVs could not have been ready in time. This, then, has all been a joint effort for residents, and only for residents.

    Bugs are in all viewers, if a person is unable to use Firestorm then there are other TPVs plus the LL viewer, all can be tried and tested. We all loved E*******d (grins), we dived into Phoenix, we moaned and groaned when Firestorm came out, but we moved with the times, we adapted, we got used to the new features, we spent time trying to learn the viewer. And now there is a change and, as forecast, it is “a bumpy ride”.

    I have never had an issue with the LL viewer, E******d, Phoenix or Firestorm. How lucky am I? But then I do regularly upgrade my graphics cards (and computers) so that they can cope with the increasing demands, not only from SL but also from me because the more we become involved with SL the more we demand from our equipment. There is no way at all I could achieve a good performance with SL now if I were using the same computer and graphics card that I started with 5 years ago. Never ever had a problem (I will ignore tp failures and shoes in butt, they are not viewer failures, they are part of SL’s “charm”). But with this new Firestorm release I DO have some issues. I am part of the large number of people who log in or tp and find many prims have not rezzed. Did I moan? No. Did I scream at the devs? No. I asked a simple question in the group chat and was given two very quick responses. Both of them worked for me (toggling wireframe mode, toggling bump mapping and shiny) but I found toggling bump mapping and shiny was the less intrusive and the quickest for ME, not only that, following one of Jessica’s excellent videos on YouTube I could add that feature to my quick prefs and, as if by magic, with a couple of clicks I have those “invisible” prims appearing in seconds when I tp somewhere. Is that a bug? Yes. Does it affect my SL? No damned way and I am not so feeble that I can’t ask a question, get a reply, test it, and apply the solution to my needs. It costs me less than 2 seconds now to get prims appearing and I can live with that, I don’t need to scream in the group chat, I don’t need to blame anyone, I know that it will be fixed in time. I hear other residents who I know complaining of the same bug, I tell them what I did to resolve it – not one of them were prepared to even try it and, instead, just moan and gripe that a floor or wall is missing. That is, therefore, nothing to do with LL or Firestorm or any other viewer, it is pure laziness on the part of the resident.

    We changed to the new Firestorm to be prepared for serverside baking. No one forced us to change, no one said SSB would be introduced the next day, no one said we had to keep using a TPV. We changed because we wanted to and to be prepared. And, in so doing, we also became beta testers, reporting bugs via the jira system so that the devs could continue their work. I repeat, no one forced any resident to change their viewer or to upgrade to a newer version. SSB has still not been implemented (unless I blinked and missed it) and so we are all using a viewer that is ready for SSB but still has to fall back on a system LL says is unsatisfactory. I have no idea why SSB is delayed, that is up to LL and not Firestorm. But I do know one thing, until the day that SSB is rolled out across the grid, there is absolutely no need for anyone with issues to be using the latest Firestorm or other updated viewer, they can all uninstall it and go back to a previous version. There will be notice when SSB is to be rolled out, they can upgrade then and, in the interim, they will hopefully file jiras so the devs know what is going on.

    If the Firestorm, or any other TPV is not working to a resident’s own satisfaction, there is always the official LL viewer, it is not as if there is a monopoly and we can only use the one. But I should also say that whilst I am experience a “bug” for the first time, I am also experiencing far too many to list new features and a speed that I have never known before. It’s swings and roundabouts at the moment but for a few invisible prims on tp I have gained a highly polished and professional viewer that has enhanced my SL experienced.

    Jessica, we are on a bumpy ride, just as you forecast, but there are options – roll back to a previous viewer version, try different viewers, get preferences sorted, listen to suggestions and advice – and for anyone who thinks this period is a bumpy ride, talk to residents who have been here for 5 years, 6 years, 8 years, and you will discover that this is no bumpy ride, this is a luxury 🙂
    I therefore respectfully request Jessica to include hot links in her post here and mention her previous posts that people can more easily go back and see the build up to this release.


    May 23, 2013

  • Thanks….I appreciate it very much

    blade gaelyth

    May 23, 2013

  • I think you peeps do a wonderful job and I am very grateful you let us have your viewer for free. Please don’t be upset because some people are mean.

    AAnna P

    May 23, 2013

  • Jessica told us months ago that it would be a rough road this year. We’ve known for a long time that stuff wouldn’t work perfectly and releases won’t be great.
    I’m very grateful to the Firestorm team for all they do. And on their own time, too. Firestorm has been the best viewer for me since the second public beta, and that hasn’t changed, even with version 4.4.0.

    JP Carroll AKA Jenova Spires

    May 23, 2013

  • hi Jessica Lyon I think you been doing a fine job and allso the team. but is there going to be More Groups like unlimted that all i want to say we need able too add more groups not 42 unlimted sound much better

    Animals Bashly

    May 23, 2013

  • FS 4.4 has overall been much more stable than any other 4.x version.
    Where I’ve had issues they were mostly related either to a) LL code in the viewer, b) grid code, or c) grid or network performacnce. The majority of the rest have been hardware problems on my end (a computer that freezes at random intervals, anywhere from a few hours to weeks).

    And that’s running FS near 24/7 on 2, sometimes 3, computers.

    Job well done, even more impressive under the time pressure and the constant bombardment of negativity from a small but extremely vocal group of people who’d like to see FS (and in some cases SL) destroyed.


    May 23, 2013

  • Jessica thank you for the latest version of Firestorm, this is a great one. I never had problems with it. Keep going you and your team. We love Firestorm. Do not pay attention to comments that probably come from envious or jealous of the adoption of Firestrom or competitors. Consider those comments as a price of succes

    EBCY Clift

    May 23, 2013

  • WELL I HAVE A COMPLAINT! I am VERY ANGRY! GRRRRRR So mad! I might just rage! WHY YOU MAKE FIRESTORM SO GOOD!? It’s too good my awesome meter broke….. who’s gonna pay to fix this?

    lmao just wanted to post somethin funny 🙂 but really don’t let the lame punks get ya down. u guys are too epic to let them get ya down! ^_^ i’m a fellow programmer so i know the struggles of programming things when your not even being paid for it. keep doin what you guys do which is bein awesome!

    koru darkmatter

    May 23, 2013

  • You and your team are doing a brilliant job Jessica, keep up the good work and ignore the flaming from those that do not understand that LL are introducing new code to improve the performance of SecondLife for everyone, irrespective of which client they elect to use. I take my hat off to you and your team

    Rails Bailey

    May 23, 2013

  • I have never had any real problems with Firestorm, I think it’s great, especially the Phoenix view option. And Jessica, pay no attention to the overly dramatic haters, read the comments to any CNN news story, it’s laughable. Remember, lots of people think WWF wrestling is real.

    Wuf Thierhaus

    May 23, 2013

  • 4.4.0 has bugs? never noticed. Im finding that this latest release is way better then what SL pumps out. Thanks for all the hard work you guys do for free on the viewer.

    I LOVE FS!


    May 23, 2013

  • You know, I am perfectly satisfied with Firestorm in all it’s versions to date and feel you will work out whatever bugs you can, as you can. People need to remember a very important thing about Firestorm: IT’S FREE. Hello?! Some people also need to remember to take their meds.


    May 23, 2013

  • I juss wanna throw my support behind the Firestorm crew; you guys rock ! Thanks a zillion for the amazing work you do to share freely with us. So sad that there are miserable haters out there. forget ’em they’ll never be happy.


    May 23, 2013

  • Just wanted to say thank you to all of you for your hard work!

    Tonya Seetan

    May 23, 2013

  • Don’t listen to the haters Jessica.. we love what you guys do.. most of us don’t post on a regular basis, and the haters will hate and post all the time because they need the attention. I am posting here for the first time I have ever to say I love what you guys do, keep it up, and don’t let anyone cloud what you do.. it’s amazing and I love the viewer you produce.

    American Sun

    May 24, 2013

  • I have had also problems with the actual version of Firestorm. Main Problem is a low FPS rate. My computer isn’t that bad, nvidia GTX 460 TI, Quadcore AMD with 3,2Ghz and 8Gigs RAM and also a fast HDD, but at many spots in SL I can’t get more then 15-18FPS. The Performance Slider in Settings is set to Mid.

    As first I’ve thought “too many people on the SIM”, but 10-15 people isn’t that much. As second I’ve thought “Ok, maybe my hardware is now too old”.

    But then I’ve crosstested Nirans Viewer. The Creator of this Viewer says, that this Viewer is for “High End Machines”, my GTX 460 TI is on the lower end. But with this Viewer I get with same settings 30-40 FPS – 15 FPS with enabled shadows.

    I’m not a programmer and I don’t know how a viewer works and even I don’t know how you test the viewers. If you can explain me, how to debug my problems with Firestorm I would love to help you to find the bug. But for now I will stay on Nirans Viewer, because much better performance.


    May 24, 2013

  • >If you can explain me, how to debug my problems with Firestorm I
    >would love to help you to find the bug. But for now I will stay on >Nirans Viewer, because much better performance.

    Open a new jira issue about your bug:

    Allex Alcove

    May 25, 2013

  • Thank you for your viewers, Firestorm is really great. I am lucky and did not cause any serious trouble. Maybe because I can read the instruction?:)
    All the great and popular products have the haters. It means the product is really good – people pay their attention to the product and team, they care about it. They are giving you their time, part of theirs lifes… Is not it great?:)
    It is tough in the begining, to deal with haters, but it is very valuable experience… Do not get the hater’s chatter personally, because it is not. It only looks like it is:)
    Keep up and do your excellent work.

    Zuza Ritt

    May 24, 2013

  • Greetings, Jessica.
    I am baffled to read how under-appreciated you and your team are.
    Everyone expects both love and hate, as well as flaming and trolling upon fame or hard work; however I wasn’t aware it got to the point that people would use commentary about nothing but negativity.

    It is a shame to our community how we must learn to grow up and accept that nothing will -ever- function as perfectly as anyone has hoped and expects. Therefore; expectations should be ignored and thrown out as we should be grateful for the existence of Firestorm to begin with. For those who complain about 4.4 should either downgrade or return to LL-viewer.

    I regret to read that it has come to the point you had to take much blame and ‘responsibility’ as well as anger to such rambunctiousness of the public.

    My personal experience is that Firestorm is only improving to the better. However we all are aware; the more functions, the more new tools, the more joy and fun added to a viewer — the more it slows the processor down as well as the experience, and it begins to bug other irrelevant sides. However; I am grateful and appreciative when it comes to this viewer.

    When I had an issue with firestorm’s Graphics, I got immediately helped by Firestorm Tech Support, and it was astounding how quickly and patiently I was assisted.

    Thank you for your hard work. Do continue and do lot get discouraged.


    May 24, 2013

  • I wanted to point out that during ur release, there was a MAJOR lag/instabiliity going on in ANY viewer, i tried it… 100 % a second life server problem, it disappeard after a week or so, and so disappeard the negative comments on here… how can this viewer suddenly run 100 % perfect when it’s bad piece of software? it isn’t it runs so well with no crashes and lag… it was really just that week u put it out! and most had to blame you.. yes, but if u are on second life daily u would notice that it was clearly the servers. thanks


    May 24, 2013

  • oh and one more thing, there is a great deal of hackers/scammers on sl who use sim and viewer crashers, and linden labs gives A FUCK about it, it seems, they come to sims i visit DAILY, do their thing DAILY, i can’t believe linden labs is not able to fix those holes in their servers or the viewer code to protect the experience. sometimes they lag the sim so hard u cant walk, even log out…. when this will be adressed? by linden labs of course… it seems they don’t care 🙁


    May 24, 2013

  • one more thing part iii 😀

    the amount of diverse commments on here show YOU are now second life… YOU are now like microsoft who gets all the flame… cause YOU are the best and most used viewer and technically YOU are second life! be damn proud of it!


    May 24, 2013

  • Don’t let the bastards get ya down. I’ve been on SL for more than 5 years and first switched to Emerald almost immediately. Phoenix was an amazing product, and Firestorm just continues to make life better. So the release had bugs, big deal. I’ve had minimal, if no issues with it. Your “walk away from your keyboard” statement is right on…some peeps aren’t happy unless they are complaining. If they can do a better job, let them find a group of friends and start their own viewer development. Just remember, those that can, DO…those that cannot, complain. Keep up the excellent work!

    Charley Eismann

    May 24, 2013

  • I hope this is the right place for me to say thank you to the whole FS team. I dont have the latest and greatest PC and I have next to no viewer related problems. It saddens me how much hate and anger comes from people towards the developers of free software. I think its easy to forget that this software is free and so is the support that is provided for it. Everytime I see someone ranting in the fs support group I feel for the great folk who devote their time to helping others. Overall what im trying to say is thank you to all the people who work on the development and support of this viewer. You do a great job and I have no idea how the support staff stay patient sometimes.

    Jeremy Quirina

    May 24, 2013

  • How is called a moderated comment feature in German? …. zensur

    And something like this comes from the country (USA) who thinks to have invented the freedom and democracy. LOOOOL

    This is a joke, right, that was not meant seriously, right?! I’m sure ROFL


    May 24, 2013

  • “Zensur”, i. e. censorship? Don’t be silly. How would you call flaming then? “Üble Nachrede”, i. e. libel and slander?

    Freedom of speech doesn’t mean you can say anything anywhere.

    Raymond Martinek

    May 25, 2013

  • „Die Freiheit ist immer die Freiheit des Andersdenkenden.“ – Rosa Luxemburg (Werk: Die Russische Revolution)

    [ “Freedom is always the freedom of dissenters.” – Rosa Luxemburg (Source: The Russian Revolution) ]


    May 26, 2013

  • „Die Freiheit ist immer die Freiheit des Andersdenkenden.“
    (“Freedom is always the freedom of dissenters.”)

    Rosa Luxemburg (Werk: Die Russische Revolution)


    May 27, 2013

  • Wait a minute. I don’t care whether people share my opinion or not. But if they choose to insult me or twist the facts at my expense they better consider the possibility that I might smack them a good one. At least verbally.

    Raymond Martinek

    May 28, 2013

  • … That’s exactly what it means you dumb fuck.


    December 28, 2013

  • I will repeat what I said not long after the latest release. no problems here that are because of the viewer. People need to understand a few things before they go pointing the blame at the viewer as most computer systems– I own a computer shop in rl and am a Microsoft tech and re-seller, and i see this endlessly – have computers loaded with everything that comes at them and unfortunately people click on things first and suffer the consequences later unknowing because they believe every little “download this and it will fix your computer” button that appears in front of them not to mention people cant leave anything “free” alone. And Linden Labs is no real help here, 98% of the bugs that people blame a viewer for are usually things that were not properly developed by Linden Labs before they made changes and/or some unneeded running processes in their own computer so I will say it again: the biggest issue you fight is an uneducated public. I speak from plenty of experience. People that download and install random things pay my rent, my car payment and my hobbies like sl for me by not knowing whats in their computer and with all the repairs I do every day I always hear “how did that get there, I did’nt install it” – READ and do your homework BEFORE you get the nasty toolbar or fuzzy smiley programs and free stuff they claim you’ll get. Nothing is free– they all have a purpose and not usually your best interest but their own. This group does a tremendous job considering the changes that LLabs throws at them and deserves raves not rocks thrown at em. And for those of you that don’t take the time to check your own computer thoroughly and do a full clean re-install by the book properly (they do post links for this here if you READ them- it is also on you tube if you cannot or don’t want to read) get what you deserve for your lack of listening/reading and taking care of your own computer in a proper way. I’ll see your computer in my shop when you give up and maybe I’ll rent another sim. To Jessica and the crew “illegitimi non carborundum” – Carry on and smile and applause from those of us that know. 🙂


    May 24, 2013

  • And one more thing: I have owned sims, stores, clubs and have had to ban/eject hundreds maybe even thousands of people in my short time in sl. To the fs crew- you’re getting the flamers cause they haven’t been banned here yet and theres no eject button in a blog :p


    May 24, 2013

  • To respond to Damona comments about the testing of Nirans viewer compared to FireS, I encourage all of you to go the website of Nirans viewer….
    If you are found of minimalism you are at the good place and even the creator of this viewer says that in a post untittled “Nirans Viewer will be no more…” :
    “Soon. (aprox. 30 weekly Betas from here) 2.5.0 will be the final Release this Viewer will officially see, after which i will continue privately (because otherwise i would have to use another Viewer), not sure if i will ever make them available for the public again, the source however will and must stay available to everyone, that means everyone who feels the need to do so can just compile my latest code (which will ofcourse get updates because i love pushing stuff to bitbucket =3). How long will it be until then you may ask… aprox. 30 more Betas of which each is released weekly, 30 more weeks to go, thats still more than half a year and i’m not even sure if i can afford this time so this might change.

    So why am i saying that the Viewer won’t be anymore but at the same time i say there will be still 30 more Betas? Because the Viewer as you know it right now will not be continued anymore due to several reasons…

    1. CHUI.
    2. Random FPS drops in Deferred (for me and some other people)
    3. I want to redo alot parts of the Viewer.

    The Viewer as it is now was always build for minimalistic needs and maximum effectiveness aswell as minimastic but still fancy UI design, while LL continued to waste 600×800 pixel per window on your screen, i was minimizing space wastage, that worked pretty well but right now i’m totally sick of it. Minimalistic UI design also means alot of limits and i hate limits because limits are in some cases just stupid and unnecessary!”

    To be truly honnest, full respect to all those creators who imagine, try to develop new viewers and NirvanV is for sure one of them. The point is here Damona, that telling that you have crosstested FireS and Nirvan and have better results with Nirvan… sounds too much like advertising for Nirvan 🙂 Why not, well tried

    EBCY Clift

    May 24, 2013

  • I use Nirans Viewer predominantly because it is the viewer that works best FOR ME. My seconds Viewer of choice is Firestorm. I have never bothered to really “test” them against each other and really see no purpose in it. You can some up that entire post you copied form Niran into one sentence. Niran may or may not, depending on how he is feeling at the time, discontinue production of his viewer. Nothing more.
    I enjoy that particular viewer fora few reason and i enjoy how Niran himself is not afraid to add a wild idea or two to his viewer and throw it out there and see how people react. If the FS team did that, based on some of the posts i have read, there would be pitchforks and torches outside their doors. Instead, they work very hard to make an amazingly stable product that is loved by a vast majority of SL users. Ain’t nothing wrong with that! There are stupid people everywhere (and by stupid i mean people who choose NOT to educate themselves) but the FS team handles these with more respect and patience than most and deserves thanks.

    Soda Sullivan

    June 2, 2013

  • If it sounds like a advertise I’m sorry for this.
    The only thing I want is a smooth experience in and with Second Life. IF I have problems with a viewer, I always use extensively Google to solve this problem – and I also talk with other users who use the same viewer.

    One solution was, that I set the graphics details to minimum, this works für 20-30 minutes and I have FPS drops again. A change from graphics details to mid and back works for another 20-30 minutes.

    I love Firestorm, because this viewer has many features I often used, but I have to decide what I want: alot of usefull features but always troubles with FPS, or a viewer with less features but a very smoother experience. Nirans was not the only one I’ve tested, but it was that one with the best result – of course for ME.

    I know alot of resident who haven’t trouble with firestorm (funny, 2 of them have the same hardware and OS) and I would NEVER EVER try to say “stop using FS, use Nirans”.

    Anyway, I still have my problems, Alex mentoined that I should file a JIRA, but what shall I write? That I have FPS issues? That changing the graphics details helps for 20-30 minutes? That won’t help really.

    The only way is to test and test again Firestorm, if newer versions runs smoother or not and stay in the meantime on a other viewer.

    Btw, you’re right, Nirans Viewer is the last one with this name, but you forgot to tell, that Niran works on a new viewer.


    June 11, 2013

  • I know by this time this is a bit redundant but I would also like to offer my thanks, I have had these issues in the game but I have tried to find ways to deal with it, bashing people for their hard work isn’t the answer to anything as mentioned above, your team always makes sure to update to fix these bugs, I am still confident that this viewer is still the best, keep up the great work!


    May 24, 2013

  • I just want to say that I have always been extremely satisfied with Firestorm. There is no other viewer I would rather have. It’s innovations, I believe, helped to change how we live on SL. For example, multiple attachments.

    Every new release of software has some bugs. That is why there are updates. I am happy to be patient and allow the excellent team of developer the opportunity to improve their software.

    I want to sincerely thank those who work so diligently on Firestorm. I hope that this helps in some way alleviate the negativity that some have shown. There are those who support this softwre and those who put theirs hearts into it completely. I am one of those.

    Thank You!

    Adria Akina-Farspire

    May 24, 2013

  • error newview/llapviewer.cpp (2518)
    every day, every time I log in, every time I reload
    Frankly I’m not going to reload again
    From the ashes of Emerald

    Kelle Foxclaw

    May 24, 2013

  • Firestorm is the best viewer, ever! If people are not happy with this viewer, just uninstall it instead of just”complaining,trolling etc”…
    I wish the best to the FS team. Keep on it 🙂

    Jimmy Warbaum

    May 24, 2013

  • I got to the party a bit late, but I don’t understand all the angst over some problems with 4.4.0. I had some, so I uninstalled 4.4.0 and installled 4.3.1–problem solved–life is good–and Firestorm ROCKS. Many, many thanks to the Firestorm team for a whole lot of hard work and a great product.


    May 24, 2013

  • I for one haven’t seen anything that may be construed as ‘flaming’ or ‘trolling’ etc perhaps you are getting a tad oversensitive ?
    I appreciate that the FS team work very hard and must at times feel that they are being ‘got at’ but thats what happens when you release software that obviously does have bugs and glitches.I personally have stopped using FS as i get too many issues with it that i don’t get with other viewers so i guess the endless tweaking of the source code that you do dosent work for everyone.


    May 25, 2013

  • Releasing software that has bugs and glitches is how software gets released e.g. all the service packs and patches you will find on any piece of complex software. The trouble is people seem to speak as if they had contracted the team to develop software that would work for them specifically. I have some issues myself currently. I report them on the JIRA mention them to others and in here and I am confident that they will be resolved. I am not a fanboi, I would change viewers in a heartbeat if I try one that suits me better. So far that one is FS. I also have Niran’s and others that I continually update and evaluate. If you don’t see the trolling in here you may need to reevaluate your observation methods. Some of the stuff is just venting that goes past that by hurling slurs at the devs, not necessarily trolling but certainly a childlike response to hurdles and difficulties. There are definitely some trolls and haters in the mix regularly though. One example you will see repeatedly are the longish screeds by people who DO NOT use FS. Honestly, beyond trolling why would a non user be in here complaining about FS and the developers?

    Sittting on a park bench feeding the trolls,


    Georgie Tungsten

    May 25, 2013

  • Seems Jessica could use a kind word. Here’s some for you: Y’all do a fine job! You’re all good peoples.
    I have been using Firestorm and all its incarnations exclusively since the way early days. I have enjoyed watching it grow and evolve. I shall continue to use your viewer(s) exclusively until such a time you decide to stop working on them, if that ever happens. Firestorm is comfortable, easy to use, and straightforward. You have a dedicated user here.
    *hugs to you and your team*

    Lacy Musketeer

    May 25, 2013

  • […] Firestorm all volunteer development and support teams had to resort to a special blog post in response to the wackadoodles harassing the support […]

  • Frankly I chose Firestorm because even with bug s it still is my favorite viewer for SL. Imprudence was ok. Simplicity too. But FS makes my experience much better. I thank you for your work on this. I trust you are looking for ways to improve this viewer. I believe you want to succeed at being the best that can be. Thanks.


    May 25, 2013

  • I havent had any real issues with this release, then again I prolly dont use it to the full extent that most do. My only issue was the black block in my photo…and the fact I REALLY miss my avatar offset setting. Cause sometimes my feet still sink into the ground when taking pics…past that…I cannot complain as I for one do not know how to make a program, and most of us should be thankful there is another options besides LL viewer to use. So…Thank you for all your hard work Firestorm team because I seriously still dont like the LL veiwer and this is a way better alternative.

    Livvy Fhang

    May 25, 2013

  • I don’t check out the website much except to keep an eye on the blog, so I’ve no idea what all the flaming is about – but I hope it doesn’t lead you to close comments. I’m using 4.4.0, and it has some minor bugs, on my systems, but I don’t find it any worse than 4.3, and some things work better – and, for my purposes (scripting & roleplay), it’s distinctly better than the LL viewer. (Your mileage may differ, of course.) But I have noticed a somewhat disorganised attempt, in certain help groups, to persuade people to dump FS in favour of certain other (much less popular) TPV’s, often on extremely spurious grounds. Which is, in a way, a sort of tribute to the FS team’s success. 🙂 I look forward to the next release!


    May 25, 2013

  • I’m one of those that has had HUGE issues with teh new FS, and the changes in LL code.
    I had grey-world with no mesh at all after the release. It took Support (mostly Pixel-Prophet) several sessions over about a 3 day period to get me working again. The issue for me appears to be that HTTP requests create a bottleneck and everything times out, leaving me with nothing. This isn’t a FS issue, but an issue with how LL are implementing SSB. If there is limited bandwidth, and slow internet it just bottlenecks. Disabling HTTP and fastcaching (and a couple of other minor tweaks) pretty much fixed it. But I am worried somewhat about how I will fare when it is fully implemented.
    The other issues I have been plagued with is a bug in FS that causes some people to crash when they tp. (Whirly picked that up from my logs). And as a photographer, also the black box on the end of high-res large sized photos. Personally would prefer the old tiling than that.

    Hellishly Gothly

    May 25, 2013

  • Time for another of the (almost) silent multitudes to step forward, but this time with a small half-twist that I haven’t yet seen mentioned here…
    Jessica, haters gonna hate, and wrapping hate in “I am just saying this for your own good and your obvious character flaws are only magnified if you interpret my obviously objective viewpoint as being somehow non-constructive, I can’t help it if the truth hurts and the truth is that you people have become the enemy and must be destroyed with fire” doesn’t make it any less hateful.
    The only thing in any of the attacks that has any sort of objectivity in it is the opening phrase, “The new version doesn’t work for me as well as previous versions….” After that it tends to fizzle out into half-thought-out whinging that can’t stand up to even the most basic cross-examination. Did you clear cache and try a clear reinstall? Did you read the forums, did you speak to Tech Support, did you cogently and carefully describe your issues to help folks track them down? Did you file a JIRA? Did you follow it once you did?
    I say again: Faugh!
    I am willing to bet that the vast majority of the complainers fall into two categories: people who don’t use FireStorm regularly (or at all) and like to cause a stink because they like to hear themselves crow, and people whose FS experience has been fantastic right up until it wasn’t and who feel personally attacked because Golly-O, suddenly there’s a bug in THEIR personal experience on Second Life! How DARE that happen! 🙂
    Once more with a side of pommes frites: FAUGH!
    I have been using Phoenix since SL 1.23 became untenable (and oh hush all you folks still using it) and switched reluctantly to FireStorm when it became clear that Phoenix was a dead end (before mesh)… and yeah, there was a week or two of confusion and grumbling, and then suddenly it was just so much nicer to use than the alternatives. While there have been incremental improvements to the LL viewer over the years, by and large it still makes me weep bitter tears when I am forced to use it… which hasn’t been much, lately, as the latest LL viewer crashes almost immediately on all my current machines, whereas my problems with FS 4.4.0 are minimal at best.
    And on the topic of “my current machines”, I would like to introduce that half-twist I promised at the start of my note, and offer a very special shout out and a huge bouquet of virtual roses (Bondi Blue ones, with Full Bright and Glow = 0.35) to that relatively small and unsung section of the FireStorm team, whose burdens of working long hours for no pay and in the teeth of too little praise and far too much pointless and mean-spirited flamewidth are added to by the constant stream of sneering comments from Windows and Linux users: “Oh, you’re using a MAC? Puh-LEASE!”
    I use a Mac. I use FireStorm on a Mac. My SL experience blows away that of many of the people with whom I compare notes, and has done so for years. Any problems I have are generally traceable to LL code or server-side issues, and the fact that I can happily run 4.4.0 on a 7-year-old MacBook with only internal graphics and no dedicated GPU with only minimal impact on frame rate is a testament to the incredible work done by the Mac FireStorm team. I love every one of you for your hard work and dedication and wish I could personally thank you all for making my Second Life experience the glorious and FUN thing it is today.
    Keep fighting the good fight — we love you all!

    Davey Akina

    May 25, 2013

  • I heard this tale some years ago………

    The father of one of the buddhas monks was angry that his son spent all of his time with the buddha and not at home helping out with family business. One day the father decided to confront the buddha. As he approached the buddha he gave vent to his anger. The buddha made no response. Again the father shouted and raged at the buddha. Again the buddha made no response. Eventually the father calmed down enough to speak rather than shout. He asked the buddha why he did not respond. The buddha said,’ If you had brought me a gift & I hadn’t accepted it, where would the gift be?’ The father of the monk replied, ‘I would still have it.’

    I remind myself of this tale whenever I’m confronted by anger or other negative emotions. This is the reason why, I looked past all the negativity and what I thought was a bad viewer when the V2 came out and the Phoenix team, created the Firestorm viewer. My opinion maybe a bit bis on the viewer but it like its predecessor the Phoenix, has always been the best viewer for me to use. I would still say that if you do not like it then you have two choices with the viewer. either help make it better for you, or move on to another viewer that works better for you. As No one and I mean **”NO ONE”** is twisting your arm to make you use the Firestorm. So my feelings about it are this, if you continue to use it then you have no one else to blame for your problems but yourself. The End.

    animor Kawdias

    May 25, 2013

  • you know, i am willing to believe that most of the people who are complaining didn’t even do a clean install in the first place.

    i have always did a clean install and FS has never failed me yet.

    it kills me when people are so quick to blame others for problems that A. could have been easily solved with a clean install or B. may be an issue with that persons computer that is far beyond the scope of the firestorm team or linden labs in general.

    yes there will be bugs people, and some will be effected worse than others. but please give the firestorm team a break, remember…. they are working for free to bring all of us the best viewer that is available for SL, and they are putting so much into it so that everybody can enjoy SL to the fullest.

    Ranya Palmer

    May 25, 2013

  • Firstly I want to point out that the SL of today looks, runs, and performs an order of magnitude better than the SL when I started over 6 years ago. This being on a computer that certainly isn’t as much of a quantum leap better than the one I started on.

    There are a very few bugs that I can point to and say this is definitely a bug with the viewer. Mostly what I’ve seen lately have been things that affect multiple viewers. What did you do? You started putting up weekly links to fixes for common issues. Some of those were extremely helpful.

    Sure, this version crashes a bit more often and has a moderate memory leak. It also gives me the best performance several features I couldn’t imagine being without and has meant I don’t have to use another viewer for certain activities. So even with the slight downsides which prior experience tells me will be fixed in the next release, it’s still the best viewer of any I’ve tried for me.

    Thank you Jessica for directing the project, to the dev team for working for free on a highly complex project, and to the support team that do such a good job at something NO OTHER VIEWER EVEN ATTEMPTS.

    Crim Mip

    May 25, 2013

  • I don’t like the sound of this ‘message from Jessica Lyon”, and i’m sure she will go to great lengths to try to argue with my comment here even though it’s not hateful or disrespectful. (hmm why spending so much time defending the viewer instead of working on it?)

    However, I feel that most people simply want a program that works consistently and properly. I feel that part of the problem may be that the people working on and testing Firestorm could possibly be using high end computers, and other optimal conditions where things work great, however is anyone testing firestorm on say a medium quality laptop that is 2 yrs old? may sound silly but many people don’t use a high end gaming pc to run sl, I think it’s quite possible to lose sight of this when you have the best equipment available. But that’s just a guess on my part, i’m no expert.

    But to put this simply, I don’t think it really matters what the reasons or justifications or excuses are, the bottom line is this, that when many of us log on to sl with this latest version of firestorm, the performance is , or is near unusable/unacceptable. If this is how things are now then we will simply find a different viewer that is not a royal pain to use. I really hope the next version is better and up to quality standards.


    May 26, 2013

  • I also just want to add that I do really like Firestorm, it is my first choice when it comes to sl viewers. It would be silly to switch viewers because of one bad version, I just hope things get better soon:) Thank you all for your hard work over Firestorm/Phoenix over the years.


    May 26, 2013

  • And for others the performance is improved. And they are working on the next release so no need to be snide or ignorant there.

    For the record, my system is a three year old desktop that I’ve done one graphic card update to. It was not anywhere close to a top end gaming machine when I got it. It runs Firestorm just fine. If your particular combination of hardware doesn’t, well that’s not necessarily something they can do anything about.

    And please, if there’s another viewer that currently runs better for you by all means use it.

    Crim Mip

    May 26, 2013

  • You do realize that if the issue is related to substandard graphics power of user’s machines, this *is not* a “bug” or something they can fix/plan for? If you’re running anything less than the suggested minimum system requirements for the viewer, or even just exactly around there, you’re not going to get the best performance- and those requirements aren’t even close to what constitutes a high-end gaming rig, or even a mid-range one. Tech has a maximum “life” of 18 months before it becomes obsolete by comparison to current hardware(not saying it becomes useless and upgrade is mandatory, but it has been replaced by something better), and saying “2 year old medium quality laptop” means little or nothing. Posting the actual specs of said laptop might, but not here on the blog- if you’re not using the JIRA to report your issues, providing complete and accurate info regarding your “bugs” to the team, then you’re not doing anything at all to help yourself and get the problems solved and your complaining is nothing but exactly that. If you think your machine is underrepresented, it’s up to you to make it’s specific problems known. If you are reporting your bugs- good on you, continue to do so, and check for updates to your posts.

    Rowan V

    May 28, 2013

  • My sentiments exactly.

    I might add that “medium quality laptop” would mean a machine with dedicated graphics, NOT on-board graphics – that would be low-end.

    I’m quite certain that any lappy with dedicated graphics made in 2009/2010 or later will run Firestorm all right. With bearable settings.

    Raymond Martinek

    May 29, 2013

  • Rather than the FS devs having to work at making a viewer for people who are perhaps working on less flashy platforms, some of those same people could spend some of THEIR time learning to code and working on a minimalistic viewer that is less buggy.

    If you have a lower powered PC don’t expect people who have invested their own money to have a more up to date computer to keep relics around so they can enjoy the pleasures of working on dumbed down code for same. The numbers/popularity of the viewer speak volumes so that the scattered complaints appear insignificant relatively.

    Update your gear or get educated. Maybe you could put a viewer together in assembly language and then you could control where each bit of data goes in which stack on YOUR particular rig. I am sure a viewer like that would run splendidly on YOUR machine but this is a viewer designed for the many, not just you.

    Running circles round himself with irrefutable logic,


    Georgie Tungsten

    May 28, 2013

  • You can run Second Life perfectly well on a two or three year old machine, indeed we ran it on ten year old computers, ten years ago! – but it takes maybe fifteen minutes to install a newer graphics card. You can quadruple the specs of your old graphics card for about 50 dollars, usually without having to throw in a new power supply. Also, running on less that 8 Ram has never been much fun.

    David Cartier

    May 29, 2013

  • I forget, how much did I pay you again to develop this for us to use… oh right I forgot, your doing it for free.

    Therefore, You can release it with as many bugs as you want and beings I’m not paying a damn cent for it I can go some place else if I don’t like it, however its just rude if people think they can not only use your product then complain about it when they didn’t pay a cent for it in the first place.

    There is a difference between compaining and suggesting, you suggest when you don’t pay.

    PS: Sorry about the typos, I just finished reinstalling my os and don’t have a spell checker setup yet.

    Jerad Gray

    May 26, 2013

  • The truth is the hardest part to accept and read !!! Its the fact !!!


    May 26, 2013

  • Hey Jessica, don’t get down, the vast majority of people love Firestorm, otherwise it wouldn’t have so many users. I have not had problems with 4.4.0 on my Mac other it being a little slower at times. Big deal, I am sure that the bugs will get worked out like they always do. Thanks to y’all for all of your hard work!


    May 26, 2013

  • Hey Jessica and others… I’m sorry a few jerks got under your skin. Most don’t understand how complex a software release can be with all the various combinations of drives and hardware a computer can have. You and your team have always provided a great product, giving your time and energy to provide us a FREE viewer. Many of us know you do your best. Please keep up the good work.


    May 26, 2013

  • problems, bugs, hiccups… Dont care. Firestorm is hands-down the best SL viewer out there. No other viewer has given us so many options, so much support and resources.
    Thank you


    May 26, 2013

  • The solution is simple. Ban end users. =>

    Soto Hax

    May 26, 2013

  • here is an interesting question im not griping but the mesh bug is an issue with creators and marketers such as my self if it were in the best interest of sl users that use sl to project their ideas to others using firestorm then why not revert the upload programming back to 4.3 to where the mesh upload did not have the bugs the new viewer does. other then that i have no complaints with 4.4 its a great running system and i have less glitching issues with it then 4.3 and it runs so much smoother in hybrid mode it seems to be a lite skin. personally i think that a lite data skin should be the base for all firestorm models to come, and for those who run down pheonix just can it i have yet LL or anyone else put out a viewer with less issues then pheonix and will stand with pheonix throughout my whole sl life


    May 26, 2013

  • I just read your post, Jessica. So sorry. As a longtime user of Firestorm, I also experienced problems with the new release (walls not loading), and performance issues. However, rather than complain, I just re-installed the last version because I knew that all of these issues with current version would be addressed by your team, and I just planned to wait it out. I know how hard it is for your team to deal with the Labs changes, and the complexity of writing all this code. I just take the wait attitude because I know things will be resolved with new releases. Hang in there, most of us do appreciate you and your teams work and we can handle a few bugs along the way.


    May 26, 2013

  • I aggree with Xerie, i’ve tried other viewers and I all-ways wind up going back too Firestorm, despite all the problem’s. though.. I would really like it if it stopped auto-typing gestures in for us.I wrestle on SL, so that kinda needs us doing it our self’s!I’ve used Emerelad ‘s brands of viewers sense I joined SL, too me Firestorm is a bigger and better Emerald Viewer. ((Despite the problems with the former Emerald Team, I like too this as an opportunity. Not a downfall. Sure theres bugs, but any computer tech geek will know that there are going too be bugs being delt with alot. Skype? BUGGY. Facebook? It even has it’s own bugs, but they still work at it and care. too say they dont care? Well, if they dident care they would’ve all-ready stopped working on the viewer.

    SamanthaPrater Resident

    May 26, 2013

  • TO those who DARE complaint…. I HOPE they will see my comment: I understand you guys need to feel SOMEBODY IMPORTANT but hey there are treatments for this kind of inferiority problems and i STRONGLY suggest you get some help, i promiss you will feel better after !…….but guess what NOBODY in firestorm staff can help you on that so, until you can act like respectfull normal people i strongly advise you to refrain from using ANY blogs who is used by HUMAN BEING THAT HAVE FEELINGS AND WORK THEIR ASS OFF …FOR YOU !………. *smiles softly and send all her respect and love to firestorm TEAM*

    Wisper Galaxy

    May 26, 2013

  • I agree with Xerie, Firestorm is the best out there hands down, even with bugs it’s still the best there is. It’s really sad that so many seem to think the way they trash talk the Firestorm team and the work they do is considered “criticism” , when it is not. All viewers have bugs, no matter how long they have been tested, worked on, gone over, etc.
    Not a single viewer put out by anyone yet has NOT had bugs and issues. Why some seem to think the Firestorm team should be the only team to put out a perfect viewer every time is beyond me. Listen up complainers….you cannot please everyone, you cannot put out a perfect viewer, you cannot stop people from showing their true natures either, the only thing you can do is focus on you.
    To be honest, if there are people not happy with the viewer, switch viewers and try and find your perfection somewhere else or create your own viewer and show everyone else how to achieve that perfection you think Firestorm should have….guarantee you won’t be able to do any better…come to think of it, I think the majority of complainers can’t even work code so I find it odd they hound the people that are kind enough to give of their free time to try and give us a way better viewer than LL or anyone else for that matter and don’t even get paid for all the crap they get put through.
    Ever heard of a thing called being grateful to those that try and help???? All the complainers might want to try it out.
    Thanks to the Firestorm team who work tirelessly to try and make our time in SL fun and wonderful. I, for one, appreciate everything you do.

    Stormm Firecaster

    May 26, 2013

  • Jessica, when I was in college there was a popular expression: “Illegitimati non carborundum.” It applies here. Press on regardless of the flames, you have my support!


    May 26, 2013

  • I haven’t been in world for a while. I was just trying to log back in. I could not. I was required to agree to TOS, but the check box was greyed out and not clickable, so I couldn’t agree even if I wanted to. It doesn’t matter if I scrolled all the way through the legalize. I can’t get any further than that. Can’t get logged in. I have no idea if you’ve been doing amazing things with the viewer, I can’t get logged in, so I’m not impressed. This post seems very defensive, which makes me think there might be some reason to for that, but I wouldn’t know since I couldn’t get past the TOS to log in.


    May 27, 2013

  • You read it… but still don’t understand this is not the venue for support requests. Have you even checked the JIRA for related issues, and reported yours if it isn’t there? I understand the frustration of not being able to get something to work, and maybe another viewer would be good for you, but until you at least try to get help through the provided channels there’s not a lot of point in complaining.

    Rowan V

    May 28, 2013

  • Do I need to upgrade? I have no idea. All I know is that the TOS dialog box is broken and I can’t get past it to log on. That is not good. Maybe I need another viewer.


    May 27, 2013

  • Trying to log in on the Linden Lab viewer, as well, would let you know whether your problem is with the Firestorm Viewer, your computer, or maybe with Linden Lab, itself.

    David Cartier

    May 29, 2013

  • I had that ToS screen too, but worked perfectly for me.

    And as I do with all software, if at 1st it don’t work, uninstall, remove all traces of said software, restart machine, re-install said software.

    99% of time that works for most things 🙂


    May 29, 2013

  • I have used Firestorm since the Emerald days and while it has occasional issues ( that if i want to avoid I stick to an older version if i can live without the newer benefits) I stick with it. Don’t worry too much about the unreasonable comments. Empty vessels do make the loudest noise.

    Connie Arida

    May 27, 2013

  • To Jessica and the rest of the team. THANK YOU. Firestorm is the best viewer without a doubt, and to all those haters if you don’t like it then go and use the SL viewer. Firestorm has made my SL experience a joy. Keep up the good work.

    Amanda 🙂

    Amanda Dench

    May 27, 2013

  • I viote that Firestorm is still the best viewer I have used – and I have used quite a few. Yes there are hiccups … so? Rome wasn’t built in a day. I LOVE Firestorm – Jessica and team – don’t worry about the knockers and the critics – many, many peope love your Viewer and totally appreciate all your teams hard work on our behalf, thank you xxxxxxxxxxxxxxxxxxxxxxxxxxxxx


    May 27, 2013

  • I’m on SL about 12 hours a day 7 days a week, did I miss something because I have not noticed any bugs worth mentioning in the last release.

    Bash Quandry

    May 27, 2013

  • First of all, I apologize for my English, I use translator.
    I want to thank the effort firestorm group, to create a display suitable for ssb, they had to work very hard and short time to include and display to fit your ssb.
    In my particular way, it works perfectly.
    Thank you very much for your effort

    Taluna Ishtari

    May 27, 2013

  • Hiya Jessica! I know myself how hard it is to release a software without bugs and hiccups. I love Firestorm since I changed from V2. You all doing a great job! Thank you for that.


    May 27, 2013

  • To the entire firestorm team:

    I have had absolutely -nothing- save a positive and pleasant experience with the new firestorm release. I wanted to take the chance to -thank- you for all your hard work, and to let you know that there are those of us who do appreciate your time and effort.


    May 27, 2013

  • I just wanted to say thank you for all your hard work! I’m on the SL viewer right now due to video issues… Wow! I never realized how packed with features Firestorm is! And guess what? I have constant missing prim and inventory load issues on the SL viewer…. Hang in there! Firestorm really is the best viewer in my opinion.

    Eva Harley

    May 27, 2013

  • I been using this viewer for over a year, i was..i die hard PH user and dident make the migration to FS with out kicking and screaming all the way.. after a few months giving FS a chance i fell in love with the viewer and i dont know what i would do with out it. I know there will be some bugs here and there, and they always get worked out. FS is the best! You guys ROCK! there will always be haters. i guess its a ying yang thing.. :o/

    Diawa Bellic

    May 27, 2013

  • Seems to me that if people want to complain then they should first get good at coding and try to help out. I complain…but not on a public forum, and only until whatever issue I am dealing with straightens itself out, which it always does in the end. People need to relax and remember that this is not life or death.


    May 28, 2013

  • Thank you so much, Firestorm team, for making the best viewer available simply for the love of SL, and I feel your pain having to deal with the inarticulate rage of the technologically ignorant. This is the very best release I’ve gotten in a very long time… I couldn’t even update to any of the 4.- versions before this due to some kind of catastrophic conflict with my PC- one would instantly crash me every time I logged in, I remember, and one would weirdly erase me from the grid- logged in, but invisible, including tag O.o it was bizarre. I had been running the last 3.3 version as the only one stable for me until you released this. I’m sure you guys realize that a good percentage of the things people whine about have nothing at all to do with your brilliant code, and everything to do with computer illiteracy and people trying to run new software on obsolete machines. I applaud your efforts to accommodate as many users as possible, deeply appreciate your work, and hope that you won’t let the idiocy of a few discourage you. Without you guys, I’d probably be stuck with the LL viewer, and BOOOOO!

    Nothing constructive here, I just thought you guys deserve as much praise as you can get.

    Rowan V

    May 28, 2013

  • […] Die Firestorm Version 4.4 stößt bei vielen gerade auf wenig Gegenliebe. Der einfache Grund: sie ist relativ fehlerhaft und macht keinen Spaß. Das kann bei einem Opensourceprojekt schon mal vorkommen, vor allem wenn die Firma Linden Research eben Druck macht und man gewisse Sachen einfach drin haben muss, wenn sie den Schalter umschalten. […]

  • you write a viewer for a game called secondlife, you people are pretty lame, you dont even get paid yet you do it anyway, the new firestorm sucks, the move to tp feature is gone or at least is broken, LL says jump you guys say how high just to continue existing, open source my butt… toodles, sheepish dev’s.

    kevin backo

    May 28, 2013

  • The code that firestorm uses is open source, but LL also have their rules that all third party viewers must abide by.

    LL do have the power to block any viewer they so wish from their servers, and we are quite lucky that they do allow other teams of people to write their own viewers for use on the LL servers.

    It is true that once upon a time, the emerald crew was able to introduce forms of hacks that allowed them to innovate in more ways, but LL updated their ToS to make it so no TPV could introduce something that would impact on LL’s own viewer users.. Like the old attachment point hack.

    This is out of the hands of any TPV, any TPV not abiding by the rules of LL’s ToS risk being blocked out completely, and we all know LL would do that if they had to.

    So if you got any complaints about open source etc, go take it up with LL themselves.


    May 29, 2013

  • To be honest I have used Firestorm since I became aware of it and mostly got on very well with it. Until, that is until the latest release prior to this apart from the odd stability problem it performed well enough, but the latest release is unusable on my PC it is horribly unstable and frequently freezes.

    It has caused numerous blue screen of death, and regularly crashes to desktop, until this is sorted I have had no option other than to switch viewers. Oddly the new version performs ok on my Macbook so continue to use it when away from home.

    Keep up the good work and here’s hoping the next release will work for me again.


    May 28, 2013

  • I’ve just installed 4.4.0 and haven’t noticed any bugs.

    I know a bit about software development and this release must be a big change. I would like to say thank you to all the team for your splendid efforts.

    Please ignore all the negative comments. Some people are just arseholes – the viewer is FREE for f*** sake!

    Good job, all at Firestorn, and thank you again.

    Tracey Humphreys

    May 28, 2013

  • Jessica,
    I just want to see you and your team are doing a damn good job. Keep up the good work. Looking forward to another great release.


    May 28, 2013

  • After reading this I agree to the closing on comments for blogs because it is true. People do add hate posts just for the heck of it. I understand your anger and your not the only one who experienced it. Truly the work ive seen done has been the best I have seen any viewer offer. Your viewer is great and I do not want you to stop working on it because of posts from other people who 1 probably don’t have any knowledge on computer info whats so ever and 2 they lack the appreciation from seeing how hard it was to get how far you have gotten even if its not perfect. Your viewer is the best and I truly don’t think someone will be able to top your work.


    May 28, 2013

  • Many moons ago I used to run an msn group with over 2000 members, and I really do feel for jessica and her team.

    My group was for the support of the LGBT community, I spent a lot of time and effort making sure everything was correct, links were updated etc, ya get the gist.

    For every 1 or 2 nice comments, there was always at least double negative, then on top you got those people who just had to say something, stir the pot.

    There is a big difference between someone giving constructive criticism.
    say for instance.
    Hey jessica, thought I should let ya know, found such a bug, or such a problem, it probably been mentioned already but in-case not, this is what i found.

    Jessica and her team have no probs with that, it simple, it polite, and the problem gets reported.

    What Jessica is angry about, and feel free to correct me if I am wrong, it is those who come along and start saying… the viewer is ****, you don’t care, blah blah blah.

    Then you get the worst type who just cant help themselves and stir the pot with replies to aggravate people even more, then sit back and watch it all go to hell.

    Some points of interest here too.
    95% of people that do something for free, THEY CARE.
    If your looking for someone who don’t care. MICROSOFT.
    MICROSOFT charge us for beta software they call retail, that we have to use at our own risk in the hopes they bring out a patch to fix something before we get burnt by it.

    I’ve been using firestorm since it’s very first preview, yes it has always had bugs, so has LL viewer, singularity, zed viewer, and every other viewer out there.

    Firestorm is the most advanced viewer on the free market, and having tried my hand at pascal programming at college, long time ago, it is darned hard work, and I couldn’t get off basic level with it.

    So major kudos to Jessica and her team, not only do they code their own viewer, but import rouge code (LL Viewer code) into their own often at short notice like this time with present viewer.

    For those of you who have no idea about coding, let me put it this way to you.

    Think of it as making your special sandwich.
    You have all your normal ingredients that make it as close to perfect as you can get it. Then along comes ya mother and she says, if you want to eat that, you got to add this item of food to it, no add no eat.

    Knowing ya parents it something you hate, but you got to make it work to eat it, no guarantee even if you mask it with all the best tasting foods you can it going to taste anything like good.

    Basically that’s what Jessica and her team are up against every time LL bring out new features.

    But I agree, comments should be disabled, as those who give the hate do so because they enjoy it, and they would rather see the viewer die than be nice.

    My final words are:

    If you can’t say anything nice or politely constructive, then shut the hell up and don’t say anything at all.



    May 29, 2013

  • I think a lot of people think that writing code is easy, and that a lot of them just do not consider how complicated, and, to a certain degree, how cobbled together Second Life is now. And then, of course, there’s the huge number of rude sociopaths we run across in SL. I appreciate and value the work that goes into the Firestorm Viewer. I don’t have problems with it, as a rule. Maybe that is because I followed the directions and installed it clean, on a decent computer. If you are using a five year old laptop, with Intel graphics, and 4 gigs of RAM, as I discovered one person bitching about their experience is; if you are doing that, and your computer is screwed up, and you’ve never maintained it properly, you’ve no right to complain.

    David Cartier

    May 29, 2013

  • I think the build team of Firestorm gave us all fair warning there would be problems to correct, due to LL pushing the new server side updates in such a short time frame.

    I was prepared for lot’s of problems, and found I have only a few once in awhile. Every viewer has it’s ups and downs, especially with such a major upgdate. The FS team is working their rear ends off to make our SL experience even better. If you dont like FS, use something else. Griping and whining wont fix a problem. Team loyalty, try it, make the break from those that don’t even code.


    May 29, 2013

  • I have been a Firestorm fan from the beginning, and I would also like to say that it is a great viewer. Not saying that I have not had issues, but they always get resolved.

    For those who have commented that the FS devs should see the negative posts not as flaming posts, but as attempts at handing out constructive criticism, please read the post again. I quote the message above this comment section: “(NOTE: We cannot provide support or help in these blog comments. If you need or want help please contact our support team through the correct channels. See our support page for more information.) ” This is not the place for such comments. If you have “constructive criticism”, then you would be better off posting those comments in the proper forum.

    As for the haters who have posted some of the mean, sarcastic comments, maybe you would be better off going back to the LL viewer. Or better still: go out yourselves and create the perfect, no bugs viewer that works flawlessly on every computer and always works perfectly in spite of whatever Linden Labs is doing. Since you see that as such an easy task, it should not be a problem for you should it???

    For the FS devs: Thank you for all of your hard work. As some people seem to have forgotten, you did warn us ahead of time that things were going to get a little rocky as Linden Labs makes changes.

    Cinda Windlow

    May 29, 2013

  • Jessica, you are doing a really good job. Firestorm remains the best viewer. Perhaps some people think that by voicing their comments loudly they can influence the direction of the project. It is because you seem to respond, like all the best developers would do, to the views of your end users, the less polite members of your user base take to shouting when they want their way. Its a shame they never learnt how to behave properly.


    May 29, 2013

  • I think many of the people commenting in an overly negative, nonconstructive way are far from knowledgeable enough about what goes into creating a viewer. Many of them seem too lazy to even bother going to the support group or any of the many avenues provided for work a rounds.
    Frankly, I have doubts many of them have been in SL long enough to even realize how lucky they are to have Firestorm.
    If you’re just not patient enough to work through issues that will come up in any new release, then you should wait a while before installing it. Especially if it is not an immediate necessity.
    I couldn’t begin to create a viewer, but I have been in SL long enough to know and appreciate Firestorm/Phoenix. Were it not for your Phoenix viewer, I would not have been able to enjoy mesh for a very long time after it was first released, as I was still on a very old computer. Not to mention all of the other wonderful features that we’ve become accustom to.
    Even after getting my new computer I stuck with your viewer, because it is the best one available, with the best support and continued development and releases.
    Keep your chin up and thank you all for your hard work. <3


    May 29, 2013

  • Hi Jessica and Firestorm team,
    In contrast to some of your users, I have had absolutely NO problems whatsoever with this viewer. I am on Windows 8 x64, which should give the viewer more problems. I appreciate all the hard work you and your volunteers do. I would never complain but I would submit a bug report if so motivated. Don’t let the negative comments get your down, the silent majority appreciates your hard work and dedication. Sincerely, Steve Mahfouz

    Steve Mahfouz

    May 29, 2013

  • I agree. Turning off the comments section would be a good thing because there will always be trolls/haters/complainers.

    I for one have always been a firestorm supporter through the rough patches & the good. I have to say that this firestorm has been the best for me performance wise.

    Thanks Firestorm team & continue the awesome work. 🙂


    May 29, 2013

  • I totally agree Daisy. Keep going, don’t loose your faith in what you do for free for your users. Go ahead, you perform a great job, for FREE, to create a great viewer. Thank the FS Team, simply

    EBCY Clift

    May 29, 2013

  • I’m clearly not in favour of closing comments. Separating the chaff from the wheat by fairly impartial moderators would be good enough for me. I don’t have any use for any counter-productive yapping. If keeping the crap out is censorship (which I don’t think it is), then so be it. I don’t care about the sensitivities of insensitive people.

    Raymond Martinek

    May 29, 2013

  • I for one want to thank you for all the hard work you put into Firestorm. You have made my SL so much better and easier with your feature rich viewer.

    Those that flame and abuse you have no right to since you guys make no money on this. The ignorant flamers and haters can go develop their own viewers if they think its so easy to get it perfect. I know you to be better people than they are, but wouldn’t blame you if you blocked them from downloading ever again.

    Keep up the good work. You are doing an incredible job considering all the code changes you’ve been dealing with. I have very few of the bugs that you mention but I can deal with it as I know that you will get them fixed as soon as you can.

    My message to the flamers and haters is get a grip on yourself and grow up. Stop acting like the spoiled brats you apparently are. If you can’t politely and respectfully offer constructive criticism to someone doing you a favor for FREE, don’t say anything. As Mark Twain said “It is better to remain silent and be thought a fool than to open one’s mouth and remove all doubt.”


    May 30, 2013

  • You all are fantastic.

    I never doubt that ever. Many people love to complain but rarely set up to do the work of the heroic few.

    Be well and Thank you Team Firestorm,


    Talon Falconer

    May 30, 2013

  • Jessica & Team,
    I haven’t read all of the comments on here but totally agree with the likes of Snookums, Cinda, Mina and Amethyst – You all totally rock, and from all the challenges and mountains that have been put before you (remembers the reason Jessica created Phoenix in the first place), you have created an amazing viewer that makes the best of everything you can. You have helped to make the impossible possible (mesh on a V1 viewer); and have always, and continue, to listen to feedback (that’s the constructive stuff!) from it’s users and shape the whole thing around it. Yes there have been issues, but you’ve never sat back and gone “Oh well – tough”, and if some folk just even started to understand what you do IN YOUR OWN TIME….. something I have nothing but the greatest respect for. And on top of that, you give constant support: my experience on SL has been made much much better over the years by learning from the group support, blog advice, videos, classes, etc. that you provide ON TOP OF IT ALL!!!
    If anyone has failed you it’s us good folk that haven’t shouted as loud as some other types to give thanks for it all –

    So THANK YOU!!! YOU ARE AMAZING!!!!!!! 🙂


    Aven Navarathna

    June 1, 2013

  • The internet is transforming into a forum for cynics and bad mouthing kids. Worst of all is this entitlement generation that believes a free product such as Firestorm owes them anything. Simply disregard those people because they don’t matter in a community like this. I did not experience any of these problems but even if I had I would never dare to insult the people who are working for free so my Second Life becomes easier.

    Steph Catseye

    June 4, 2013

  • so many times in life there are squeeking wheels, I have been using firestorm since phoenix, period, rarely EVER do i have to go back to SL viewer for any reason, and emerald is gone. I have been through more operating systems in the last year than i have in my entire life, in my need to search for a winblows alternative. Jessica Lyon and her team are AMAZING, period.
    99.9 percent of the time, users have not done clean installs, and then they complain about something not working right. Firestorm, I view as BLEEDING EDGE, which is great, because they work so hard to keep up with linden labs, other viewers take longer to do so. Look at the details they have gone into to keep us informed, and caught up, and be thankful they are here, I mean look, Jessica is talking to you, lol where else are you getting that kind of service.
    She isn’t calling us daft, or stupid . . . they bust their asses on this project so that we can use it to the best of ease. version 3 brought many changes, and now look at us, ssb and all this . . . they are the only ones trying to hard to please us. I suggest you get off of your little soap boxes and be more supportive. Show them the respect and love they deserve.


    June 6, 2013

  • Haters gonna hate, Jessica. You guys have made the single most popular third party viewer in Second Life, and that’s saying something. Hampered by Linden Labs’ lack of release dates for SSB, you plotted the best course you could take and tried to merge both a timely release and a stable viewer…. plus, you warned everyone beforehand that the schedule was rushed.

    It’s always so easy to gripe, groan and feel sorry for yourself and then blame the people who developed your viewer, but if you hate it that much, people, then download LL’s standard viewer and use that. If you point your finger at others, then at least three are pointing back at you.

    If you want to point out deficiencies in the viewer (and are actually viewer-based), then do so in a constructive manner, so that it can be fixed. Complaining and attention seeking is immature and should be beneath people.

    Hold your course, FireStorm team, and let the whiners fall by the wayside.


    June 10, 2013

  • I just want to say thank you to you and your team, Jessica. It is clear that you are passionate about firestorm and I must be one of the lucky ones to not have had any particular issues with the 4.4.0 release.
    Your efforts have not gone unappreciated and it was awesome to get to meet you in London City while you were beta testing 4.4.1, which i can’t wait to download and use when it is available.

    Thank you one again for everything you do to make out SL experience as enjoyable as possible 🙂

    Aragorn Meridoc

    June 13, 2013

  • Funny thing I remember.
    One day, a RL friend knowing nothing about SL, and to whom I was showing my SL movies asked me what I filmed on.
    I said ‘Firestorm’, before realizing I should have said ‘Second Life’.

    Tikaf Viper

    June 15, 2013

  • Please, you have people in all world using SL, then, try to translate for the second language must talking in the world. The Spanish. If you can, French, German, …


    June 16, 2013

  • I have been using your viewers for years and I cannot express enough the degree of my admiration for the super job you all have done in providing the most excellent SL viewer.

    Deepthinker Oh

    June 17, 2013

  • For sofar i ever know, i used beside imprudence, emerald always Firestorm/Phoenix viewer, and never found any better then this one. As IT worker i know this programming isnt easy, especially if there is a third party (LL) who pulles the strings also.
    You all did a good job and keep doing that !!

    vista Decosta

    June 18, 2013

  • You know.. I totally agree with the comments Jessica.. especially about flaming folks.. it’s unnecessary and unproductive.. I have to tell you that THIS time… I can at last… use Firestorm again.. Something I have not been able to do since the team went away from emerald.. it might have a few bugs and so on, but I don’t really notice much and at last.. one of my favorite viewers works on this old P4 machine again.. Keep up the good work and thank you… so very much.

    And another thing… Check your emotional baggage at the door people….




    June 22, 2013

  • I had a few problems with the new release, but hey,,, IT IS 100% FREE. The Phoenix/Firestorm team are really great people (you are, too and you know it), and I cannot even think to achieve anything like all the fine work they have done and given millions of people for FREE. Thank you Firestorm Team, We, your true fans, are ever grateful and know you can work things out.. thanks, hugs, Sy.


    June 23, 2013

  • Thank you thank you and thank you ! There will always be people who will hate everything, but there are also people who do appreciate the hard work and dedication of you and your team. Have I had a few issues..yes..have I been silly and panicked…yes…BUT I have not beaten up on the VOLUNTEERS who walk me through my problems. Do I still like FS, YES! Thank you so much !!!!!

    Silky Trilling

    June 25, 2013

  • Well i have no other choice but to go to firestorm. It seems that that is what LL wants. I refuse to use thier programs. I hate losing my Phoenix. I love phoenix. It’s a shame that it had to be let go of and tossed to the wayside. But i guess that is what they call progress.

    it breaks my heart thinking that i have to move over to firestorm. Even with all the configuration, I am still lagged to death with it. Ohj well such is life. I wish you had found a way to make phoenix without make it look like viewer 2…

    Menion Azalee

    June 26, 2013

  • I so agree


    August 31, 2013

  • This is rather late as a post, but I was delighted and happy with 4.4.0, encountered no problems (except the occasional erratic crash, which is normal), and have been using it since it was released.


    June 27, 2013

  • wow, if i read all this, how much thank you ,thank you you get for the viewer, some should not slip on their own slime…
    a.. you had not been happy with version 4.4.0 too ,so ..arent versions tested before using it? I think that are typical results putting to much technical stuff into it said 85,000 users still on Firestorm versions that do not support Server Side Baking and 60,000 users still on Phoenix versions ok that are 145000 users.
    means 145000 users are online every day and use it regulary? strange that only 40-55.000 users use SL regulary.. I think the other ones are or had been “dead” or not in use anylongers avatars
    c…yah was the same with 4.4.0 ,oh we all should update to it ,cause server side baking is on its way.. well then we all could or should have waited till version 4.4.1
    d..i tested 4.4.1 today.. still crashing during teleports and grey is a wonderful color if you tp to another place.. still a long time to go, if all is rezzed…if it is rezzed…
    e…you certainly do a good job ,but not a brilliant one at the moment. Why not waiting with a version if it is tested enough to bring it on public market…..

    Thomas Etzel

    June 27, 2013

  • Thankyou Firestorm Team for allowing an ‘old-timer’ to progress from her beloved V1 to Phoenix and now Firestorm (with the Phoenix appearance of course!) so that I could continue my Second Life journey without too many grizzles and grunts! keep up the good work!

    Anji Mars

    June 28, 2013

  • Jessica and team. Please know that you are appreciated and the work you do is not unnoticed. I would like to apologize for all of those people out there that don’t appreciate what you’re doing.

    Keep up the good work. I love Firestorm.

    Smidge Frimon

    June 29, 2013

  • Just… to thank you about Firestorm to all of yous… all who works know that its so hard… so… merci beaucoup pour tout!

    lea parnall

    June 29, 2013

  • Hi there,
    As a software developer I understand what effort you and your team are putting in – and I just wanted to say than you!
    As a user, I must admit I have had zero issues with 4.4.0 or 4.4.1
    , perhaps i’m lucky or perhaps you really just did a damn fine job.
    Keep up the good work.
    Ken001 Scribe

    ken001 scribe

    June 29, 2013

  • i found the new firestorm bad and i mean bad im not happy in the slightest i did everything yesterday from uninstalling to doing a full clean up and reinstalling with the new version also backed up files but guess what i went to play sl late last night and every thing in my inventory has gone im peeved narked of upset cos i spent heaps of money in getting my avi the way it was am not happy so let this be a lesson do not do a full clean up just uninstall ur previous version of firestorm and re install i wouldnt want my worse enemy to lose 25000 linden worth of stuff all its got is what its wearing on her back i demand sum thing done cos we cant allways aford to make our avi that good some come on guys get sum thing done it just aint good enough


    June 30, 2013

  • I am really missing Emerald now, Phoenix made it better then sold out, I don’t understand the politics but why did they run from perfection they had in Phoenix, I lost inventory also, $25,000 linden you, me $15000,00 me firestorm so sucks guess ill do sl viewer for lack of other choise


    August 31, 2013

  • Jessica,
    I just wish to say how grateful I am that you and you team have spent the countless hours it takes to create something so complex and beautiful as firestorm. The critics and negative commenters are not representative of the vast user base which Firestorm has accumulated.
    Eternally grateful to you all.


    Jennifer Jones

    July 1, 2013

  • hello just 1 question,i know all the hard work that goes into the firestorm viewer but i have 1 question,why does it crash,i mean crash as in spinning cursor circle then the screen goes white,it will not shut down at all even through program manager,this as happened on every single release,once you shut down anything it should close through program monitor,not just continue to have a spinning circle,its become so annoying i dont bother logging in as much as when it happens i have to restart computer all the time to just get it shut down,i also have top off the range pc along with a excellent laptop and same with that and i have uinltra fast internet so please tell me why it happens thank you

    sam read

    July 22, 2013

  • We are aware that there is a random issue that effects a very small number of users in which the viewer fails to properly shut down. However it is as I said, random and by that nature it has been very hard for us to diagnose and fix. If you are able to reproduce this problem reliably we could use your help. Please file a jira on our system so that the whole team can work with you to investigate and resolve the issue once and for all. Thanks.

    Jessica Lyon

    July 22, 2013

  • you know I have been with phoenix viewer since emerald left you were great, now this Firestorm, ill be nice and not say how bad its screwed up. you guys cant fix phoenixviewer and fire crap I mean storm at the same time I been in sl to many years and Phoenixviewer was the bomb, better then emerald but you sold out now you are just a sl viewer, I cant believe you cant or should I say wont upgrade phoenix viewer , guess ill make my on viewer to compensate for you lack of trying to keep the best viewer you ever had, don’t really want to compete against you but you guys had it all now you are giving away crap I mean really are you techs so bad they cant upgrade phoenix viewer its there just add to it. or are you now sl connected so deep you cant fix what was perfect. I am so sick of learning theses viewers just to have you guys outdate them. On the other hand I learned a lot from you, I Really cant believed you just kicked phoenix Viewer to the curb. that is and was best viewer in sl and believe me I tried them all


    August 31, 2013

  • WOW, why are you here if you are happy with Firestorm, get back in world. I just miss what was the best.


    August 31, 2013